Summary
Overview
Work History
Education
Skills
Certification
Areas Of Knowledge
Accomplishments
Additional Information
Software
Interests
Timeline
SoftwareEngineer
Joaquim Baena

Joaquim Baena

Head Of Solution Design And Architecture

Summary

Senior Solution Architect specializing in Hybrid Cloud and Managed Services. Experienced in presales and business cycle for proposal development. Proficient in various technologies and services, with a strong background in business management and building customer relationships.

Overview

20
20
years of professional experience
22
22
Certifications
3
3
Languages

Work History

Head of Solution Design and Architecture

T-Systems
03.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Leading this new unit, whose main members are: - Be close to the client, understanding their business. - Provide value proposals in the field of Infrastructure, Cybersecurity, and Modern Workplace. - Carry out an E2E presales process.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.

Deal Solution Design Manager

T-Systems Iberia S.A.
01.2022 - Current
  • Leads Solution Design stream during bid project
  • Responsible and accountable for the overall delivery model
  • Responsible for customer focused and detailed service descriptions for offering documentation (e.g. services, SLAs, reporting, implementation)
  • Overall responsibility for the cost case and it's calculation
  • Accountable for the T&T solution approach
  • Responsible in contract negotiations for service delivery related parts
  • Supports handover Sales to Delivery regarding Solution Design and Delivery Model

Sr Solutions Architect, Global Accounts

VMware Inc.
08.2021 - 01.2022
  • As Senior Client Solutions, for the global VMware Professional Services Organization I lead and influence the success of each VMware implementation in the GAM assigned accounts, doing the main tasks as following:
  • Design high level solutions to meet the business outcomes and IT Objectives
  • Development of vision for the solution, strategy, and service roadmaps.
  • Translate to the customers and their business the tangible value in the VMware solutions.
  • Lead internal enablement and community discussions around emerging technologies.
  • Leading Presales initiatives and programs to aid in delivering VMware solutions, taking the necessities and customer vision and translating to desired business outcomes and the IT solutions.
  • VMware solutions knowledge, based in Software Defined Datacenter in the areas as Multicloud, Application Modernization, Digital Workspace, Virtual Cloud Networking, Intrinsic Security.

Lead Senior Solutions Architect

Fujitsu Technology Services
08.2019 - 08.2021
  • As a Hybrid IT Solutions Architect, I was advising and designing, together with our clients, a winning solution that fits their wishes and needs.
  • Self-sufficient and engage in all type of assignments representing our company and always ensuring high quality work and outstanding client care.
  • Bid Management for bid deals and RFP process
  • VMware & Nutanix alliance Manager.
  • Assist and lead pre-sales / bid process for new business opportunities while providing relevant technical input into the process.
  • Proposals in Hybrid solutions, one or more public / private cloud technologies (AWS, GCP, Azure, Oracle Cloud, Nutanix, Openstack or VMware).
  • Engage with the customer Security, IT Operations, DevOps and Governance stakeholders to understand how they can deliver the benefits of “cloud” to their organizations while reducing the risks through automation.
  • Responsible to produce high- and low-level designs and other technical project related documents.

Technical Presales Manager

Mediacloud, Mediapro Group
07.2017 - 08.2019
  • In charge of the Presales business unit from scratch I have created the flow and documentation necessary to be operative with the rest of team within the company.
  • We had accountability from a technical and economical point of view on the complex quotes around managed applications and infrastructure.
  • The business expanded quickly to cover more opportunities and kind of client, where my role functions were:
  • ITO & Outsourcing's projects.
  • Development of new products and services.
  • Management Team support.
  • Sales and Presales Team support.
  • Creation of quotes and RFP responses.
  • The role adds to the previous functions all the Solution Selling support, Product Marketing, including training to sales and presales and continuous visits to customers and partners to promote the strategic managed services portfolio; mainly:
  • Managed Public Cloud (Azure, AWS and Alibaba).
  • Managed Hybrid Cloud (Azure Stack, Oracle PCA and vCloud by VMware).
  • Managed SAP (Cloud, customer premises and hosting).
  • Managed PCI compliance platforms.
  • Security items (IPS/IDS, SIEM, vulnerability scans).
  • Cross Solutions as DRaaS and BaaS.
  • Managed services on top of any previous platform.

Technical Presales – Cloud Specialist

NTT Communications
09.2015 - 07.2017
  • Design solutions that meet customer demands.
  • Detect and Document changes that could affect existing solutions or create the Documentation required for any newly created ones, keeping them alive in the company's portfolio.
  • Preview and Detect new customer demands and work together with the Director of Technical Presales in planning how these could be met by changing the solutions available in the existing portfolio or adding new solutions to it.
  • Continuously evaluate new technology trends that could affect the existing Solutions offering.
  • Support the proven ‘team sell' consultative approach that NTT applies to ICT solution sales. This involves working alongside Sales and Presales teams and other Solution Consultants within NTT Europe, NTT Group and other companies Sales Teams as well as representatives from other departments.
  • Provide accurate costs to the designed solutions for all the elements under scope: Remote Infrastructure and Application Management of ICT platforms.
  • Become the ultimate responsible of the costs and work with the Director of Presales and Senior Management to evaluate discounts and pricing models.
  • Coordinate with other teams and departments within NTT Europe or with other NTT Group Companies or Channel Partners to create winning bid responses.
  • Ensure the highest quality of customer engagements with regards to workshops, proposals and RFI/RFP responses.
  • Specialized in outsourcing projects based in public cloud, Amazon Web Services (AWS) - MS Azure and Veeam Backup & Replication solutions.

Solution Engineer

NTT Communications
04.2014 - 09.2015
  • Implementation of the approved projects.
  • Support to the engagement and Presales Department in the design of complex solutions.
  • Establishment of technical solutions with the Project Manager.
  • Create Project Brief and Technical Architecture documentation.
  • Manage the product solutions establishment, following the standardized processes defined by the Company. Also generating the documentation needed for these processes.
  • Install Server Operating Systems: MS Windows, RedHat Linux. Ubuntu, VMware ESX.
  • Install server load balancing systems using technical architecture documents.
  • Install firewall systems using technical architecture documents.
  • Run quality assurance tasks on all installed systems.
  • Provide regular feedback to the deployment manager on the install and quality assurance work completed with a view to improving service quality.
  • Contribute towards the improvement of deployment processes and to the wider products team.
  • Acquire technical assistance from the Technical Architect team, Product Engineers and Infrastructure Engineers.
  • Coordinate tasks with other NTTE personnel world-wide.
  • Delegate tasks to outsourced teams in the various EU Hosting Centres.

Support Engineer

Iomart Group
09.2012 - 04.2014
  • Helping customers resolve their technical issues via ticket/telephone and escalating support requests whenever necessary.
  • Installing and modifying data floor equipment in line with company standards.
  • Server configuration and network support, administration, backups, monitoring networks and servers.
  • Managing tasks in the Datacentre environment and liaising with maintenance personnel.

System Analyst

Tunstall
10.2011 - 06.2012
  • Offering support to all the native platform both for software, hardware and virtualization.
  • Solving technical difficulties reported by customers.
  • Managing preventive maintenance of the servers.
  • Developing new versions of programs.

Support Engineer

Mast Storage
02.2005 - 09.2011
  • Offering support to all the native platform both for software, hardware and virtualization.
  • Solving technical difficulties reported by customers.
  • Managing preventive maintenance of the servers.
  • Developing new versions of programs.

Education

Technical Engineering - IT (uncompleted)

Universidad Autónoma de Barcelona
09.1998 - 2004.06

Professional Certificate - Electronic Technician Specialist (equivalent to BTEC National Diploma)

C.E. Jaume Balmes
09.1990 - 1996.06

Skills

Certification

ITIL Foundation v4

Areas Of Knowledge

  • Hybrid cloud: VMware, Nutanix, Azure Stack, Oracle PCA, Openstack
  • Public Cloud: Azure, AWS, Google Cloud
  • Managed Infrastructure, ITO, Managed applications, Hosting, Datacenter, SAP
  • Networking: WAN/LAN, SIEM
  • Security: PCI, Managed SAP, EBS, IoT and Big Data

Accomplishments

  • Supervised team of 24 staff members.
  • Resolved product issue through consumer testing.

Additional Information

Father of one awesome girl.

Sport Lover

Observer and analyst
Proactive and Enthusiastic
Organized and autonomous
Teamworking
Decision maker
Good communicator
Creativity and Innovation

Software

Digital Transformation

Public Cloud

Hybrid Cloud

IT Outsourcing

Datacenter Networking

Security Applications

Emerging Technologies

Interests

As a technology enthusiast, I love to drive and advise customers on how to use technology and its benefits, to achieve their goals on the best way, aligned with their business strategy and market trends

Timeline

Head of Solution Design and Architecture

T-Systems
03.2024 - Current

Deal Solution Design Manager

T-Systems Iberia S.A.
01.2022 - Current

Sr Solutions Architect, Global Accounts

VMware Inc.
08.2021 - 01.2022

Lead Senior Solutions Architect

Fujitsu Technology Services
08.2019 - 08.2021

Technical Presales Manager

Mediacloud, Mediapro Group
07.2017 - 08.2019

Technical Presales – Cloud Specialist

NTT Communications
09.2015 - 07.2017

Solution Engineer

NTT Communications
04.2014 - 09.2015

Support Engineer

Iomart Group
09.2012 - 04.2014

System Analyst

Tunstall
10.2011 - 06.2012

Support Engineer

Mast Storage
02.2005 - 09.2011

Technical Engineering - IT (uncompleted)

Universidad Autónoma de Barcelona
09.1998 - 2004.06

Professional Certificate - Electronic Technician Specialist (equivalent to BTEC National Diploma)

C.E. Jaume Balmes
09.1990 - 1996.06

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Joaquim BaenaHead Of Solution Design And Architecture