Summary
Skills
Work History
Education
Languages
Generic

Joanna Mary Marriott

Valdemorillo,M

Summary

Dynamic operations leader with a proven track record at the British Council, excelling in process optimization and interdepartmental collaboration. Spearheaded strategic initiatives that enhanced resource allocation and improved service delivery standards. Adept at analytical decision-making and fostering talent development, driving significant organizational growth and efficiency.

Skills

  • Process optimization
  • Interdepartmental team leadership
  • Change process facilitation
  • Business growth strategy
  • Risk management and compliance
  • Financial planning expertise
  • Workforce optimization strategies
  • Logistics management
  • Analytical decision processes
  • Talent acquisition and development
  • Workplace conflict resolution

Work History

Head of Operations

British Council
09.2017 - Current
  • Streamlined operational processes, enhancing efficiency across various departments.
  • Developed and implemented strategic initiatives to optimize resource allocation.
  • Led cross-functional teams, fostering collaboration to achieve organizational objectives.
  • Improved service delivery standards, ensuring alignment with British Council values.
  • Analyzed operational data to identify trends, driving informed decision-making processes.
  • Facilitated change management initiatives, supporting staff through transitions effectively.

Senior Teacher HR, Systems and Facilities

British Council
09.2010 - 07.2017
  • Streamlined internal systems and processes to enhance efficiency.
  • Managed allocation of resources to ensure optimal service delivery.
  • Analyzed the market and developed a new business line, which was subsequently rolled out nationally.
  • Developed and implemented innovative curriculum design to enhance student engagement and learning outcomes.
  • Mentored and line-managed teachers, providing guidance on instructional strategies and classroom management techniques.
  • Established strong relationships with parents and community stakeholders to support educational initiatives.
  • Analyzed curriculum effectiveness, driving strategic improvements aligned with educational standards and goals.

Education

Bachelor of Arts - Modern Languages And Business Studies

Queen Mary And Westfield, University of London
London

Level 7 Diploma - Education Management

International House
Remote
06-2011

Level 7 Diploma - Teaching English To Speakers of Other Languages

University of Cambridge
London
06-2007

Languages

English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
French
Upper intermediate (B2)
Greek
Advanced (C1)

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Joanna Mary Marriott