Joan Ll. ALBA
Valencia
Summary
Strategic Agile Product Owner with flair for adopting modern project execution methodologies in compliance with pre-defined standards. Excellent communicator with superb leadership, coordination and analytical skills. Expertise in IT Software Development, Integration and Services.
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lean Agile Product Owner /Delivery Expert
Freelancer
12.2021 - Current
- Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations.
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
- Analyzed project risks, costs and benefits to make relevant recommendations.
- Met with internal and external customers to consult on technical solutions, project planning, issue resolution and implementation assessments.
- Reduced support costs 20% by developing new workflows and support processes.
- Proposed and implemented Product / Service initiatives to increase department-wide efficiency, boosting efficiency 30%.
Product Owner /Manager
NXP Semiconductors
05.2021 - 11.2021
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Collaborated with development team on Design and Develop services and tasks.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Allocated and approved team resource usage.
- Suggested enhancements to product design that would improve user experience.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Contacted proper stakeholders to share changes to project scope and timelines.
- Converted project specifications into drawings and other materials that would be used to create product.
- Managed multiple projects effectively in demanding environment with tight deadlines.
- Identified changes in project scope and modified job schedule accordingly.
Lean Agile Consultant
Synergias Multicanal
11.2020 - 04.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Scrum Master Coach /Agile Product Owner
Allianz Technology
04.2019 - 10.2020
- Trained and mentored 29 new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of Allianz Tech and Allianz Assistance companies and employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 30% achievements improvement.
- Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving better transparency and efficiency.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
Agile Product Owner
Amaris
09.2018 - 03.2019
- Liaised with product team and development team to help break down requirements.
- Broke project into epics and implementable user stories.
- Attended Agile ceremonies, demos and production proving activities.
- Interacted with internal stakeholders as voice of customer.
- Worked on feature development and code implementation on front-end web applications, back-end API services, API portal and API gateway capabilities.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Collaborated with development team on Create User Stories for services and tasks.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Allocated and approved team resource usage.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
Project Manager /Scrum Master
United Nations DFS
05.2014 - 08.2018
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Modified and directed project plans to meet organizational needs.
- Fostered relationships with vendors to promote positive working relationships.
- Drove team success through shared vision and recognition of quality performance.
- Identified, reviewed and applied policies and procedures.
- Reined in project costs while meeting key milestones.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
Project Manager /ITSM Process Lead
EUIPO
05.2013 - 04.2014
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided management for internal personnel, contractors and vendors.
- Fostered relationships with vendors to promote positive working relationships.
- Drove team success through shared vision and recognition of quality performance.
- Headed project teams specializing in design and launch activities.
IT Consultant
Informatica Alcalans
01.2009 - 04.2013
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Created service level agreement for IT operational functions and help desk operations.
- Met architecture compatibility and guidelines through effective troubleshooting.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Adjusted design parameters to boost performance and incorporate new features.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
IT Program Manager
Amado Salvador
01.2007 - 12.2008
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Interviewed, hired, trained and mentored 5 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Oversaw development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
IT Program Manager
BMB Gestion Documental
01.2005 - 12.2006
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Interviewed, hired, trained and mentored 6 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Coordinated 3 projects, defined scope, and managed milestones.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
IT Service Manager
AVIVA Spain
09.2001 - 12.2004
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Closely collaborated with project members to identify and quickly address problems.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Guided organizational technology strategy and roadmaps.
- Wrote policy, procedure and manuals governing internal IT use.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Oversaw daily performance of computer systems and immediately responded to 20 issues to keep network up and running.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
IT Service Manager
Coverlink
01.2000 - 06.2001
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Closely collaborated with project members to identify and quickly address problems.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Wrote policy, procedure and manuals governing internal IT use.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
Education
No Degree - SAFe 6 Scaled Agile Expert
SAFe Scaled Agile
United States04.2023
No Degree - Organizational And Teams Coaching (Systemic)
Emana Formacion
Bilbao, Spain12.2022
MBA - Business Administration And Management
The Power Business School
Madrid10.2020
No Degree - Gestalt Psychotherapy Specialist
Centro Valenciano De Psicoterapia
Valencia, Spain11.2015
Bachelor of Science - Computer Networking And Telecommunications
Universitat De Valencia
Burjassot, Valencia06.2000
Associate of Applied Science - Industrial Electronics
IFP Enric Valor
Silla, Valencia06.1994
Skills
- Delivery Scheduling
- Accurate Documentation
- Safety Procedures
- Coordinating Efficient Routes
- Professional Relationships
- Conflict Resolution Techniques
- Documentation Management
- Operational Efficiency
- Effective Planning
- Data Operations
- Billing and Payment Processing
- Organizational Systems
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 25 in the development of NgVP Porduct / Solution.
Affiliations
- Project Management Institute
- DASA DevOps workgroup member and Trainer
- ScrumManager Trainer
- Certiprof Trainer
- Scaled Agile SAFe 6 Expert
- UnFix collaborator and partner
- Liberating Structures collaborator
- Unicef member
Certification
▪ SAFe 6 Expert (Professional Consultant) by Scaled Agile®
▪ SAFe 5 SPC (Professional Consultant) by Scaled Agile®
▪ DASA DevOps Coach and Trainer
▪ Scrum Master by ScrumManager® / Agile Alliance
▪ Agile Coach Certified Professional by International Scrum Institute (Agile Alliance)
▪ Systemic Teams Coach – Emana (2022)
▪ SAFe 5 LPM (Lean Portfolio Management) by Scaled Agile®
▪ SAFe Product Owner / Product Manager 5.1 by Scaled Agile®
▪ OKR Champion Certified - OKRCCP by CertiprofTM
▪ OKR Master Certified - OKRMCP by CertiprofTM
▪ Agile Business Owner Certified by CertiprofTM
▪ Sprint Design Culture + Integral Tools
▪ Certified Scrum Product Owner by ScrumManager®
▪ Prince2 v2009 Foundation by Axelos (Axelos ITIL® and Prince2® member)
▪ Lean Six Sigma Green Belt by CertiprofTM
▪ Certified Scaled Agile Expert by International Scrum Institute (LESS, Nexus, Scrum of Scrums, DAD)
▪ Liberating Structures practitioner
▪ Scrum Level Essentials (AGILEVEL) by ScrumManager® + Scrum Level 3D (Scaled Agile)
▪ Management 3.0 Fundamentals training - certificated.
▪ Design Thinking Facilitator Certified by Element4
▪ Lean Change Management
▪ Lean IT Certified by ScrumManager
▪ Innovation Management (IMCP) by CertiprofTM
▪ Accredited Belbin Team Roles by Belbin
▪ Kanban Foundation KIKF by CertiprofTM
▪ DevOps Culture by CertiprofTM
▪ Roadmapping with RoadMunk
▪ Business Model Generation Practitioner - BMGENP™
▪ PMI elemental Project Management training (PMI member)
▪ Disciplined Agile Delivery training (DAD)
▪ Product Management with Lean, Agile and System Design Thinking – Boston University
▪ Knowledge of regulations like: GDPR, SOX, HIPPA, GxP
ScrumManager® and CertiprofTM authorised trainer (Scrum, OKR, Lean, Design Thinking and Innovation Management)
▪ Microsoft Azure Architect (AZ-303 and 304)
▪ Certified ITIL v3 / v4 by Axelos
▪ Microsoft MCSE Productivity including Skype for Business 2015 + Enterprise Voice + Exchange 2013
▪ Microsoft MCSA Office 365
▪ Microsoft Certified Professional since 1997 (Active Directory since 1999)
▪ Microsoft Certified Trainer (expired)
▪ CCSP (Certified Cloud Security Professional)
▪ Introducción a la Ingeniería del Software (UAM)
▪ Software development Agile practices and methods: XP, Kanban, Crystal, FDD, User Stories, ATDD, TDD, CI/CD, Continuous Testing, Pairing, Automated Tests, Agile Games.
▪ ISO 27001 Foundation by Certiprof
▪ Cybersecurity Essentials by Certiprof
▪ Big Data Analytics by Griffith University and Certiprof
▪ Tableau Essential Training 2018
▪ Business Intelligence with Tableau
▪ CISA, CobIT and CISM trainings by ISACA
▪ Ms Azure (official Architect courses), AWS (several basic courses)
▪ VoIP trainings (Polycom, Audiocodes, Siemens OpenOffice)
▪ ServiceNow, One Identity, ForgeRock, JIRA courses
▪ SGbox (SIEM)
▪ Panda Software Endpoint (EDR)
▪ Checkpoint firewall, Proofpoint mail gateway, Watchguard, Cisco Ironport, Barracuda Networks
▪ SAP Integration Solution Advisory Methodology
▪ SAP Retail OmniChannel Commerce and CRM
▪ SAP Business One - User
▪ Project Management: Mastering Complexity
▪ Digital Identities – Hasso Plattner Institute
▪ ForgeRock Product Essentials (IAM platform)
Hobbies
Cycling, Hiking, Travelling, Music Production, Dance, Meditation and other sports
Languages
Catalan
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Beginner (A1)
Portuguese
Beginner (A1)
German
Beginner (A1)
Additional Information
· Digital Transformation
· AVIVA Spain
· BMB Gestion Documental
· Coverlink
· UNICC
· EUIPO
· Clariant
· Lean Agile SAFe DevOps Implementation / Improvement
· Allianz Technology
· Allianz Assistance
· NXP Semiconductor
· MunichRe
· Synergias Multicanal
· UN DFS
· eCommerce Products / Projects
· Allianz Assistance
· Mercado Central Valencia
· Amado Salvador
· DoYouSpain.com
· MaraBook
· Innovation
· SyBeacons Hub
· Local Mapping
· AR
· Social Mapping
· InfoPLUS QR
· Creativity / Collaboration
· DASA DevOps
· Liberating Structures
· UnFix
· Scaled Agile SAFe
· Certiprof
· ScrumManager
· Valuo Desarrollo
· IT Infrastructure, Security and Systems / Operations
Carcousitics, SEDESA, Razona, Akiwifi, Avansis Integracion, Informatica Alcalans, LNM, NXP Semiconductor, Camara Valencia
· ERP / CRM / LMS / KMS / CMS
Valuo.info, Infoyma, BMB Gestion Documental, Amado Salvador, Carcousitics, Tec Formacio, Naked English Mentoring, Clariant, FEMEVAL
ITSM - ITIL - ServiceNow - BMC
EUIPO, Allianz Technology, NXP Semiconductor, United Nations DFS, UNICC, AVIVA Spain, BMB Gestion Documental
Microservices - DevOps - Automation
Allianz Technology, Allianz Assistance, NXP Semiconductor, MunichRe, Synergias Multicanal
Mobile Apps / Web Development / Software Development
PEP Security, Allianz Technology, Allianz Assistance, NXP Semiconductor, MunichRe, Synergias Multicanal, DoYouSpain.com, BMB Gestion Documental, Femeval, Synergias
Data Management / Business Intelligence
EUIPO, AVIVA Spain, BMB Gestion Documental, Allianz Assistance, MunichRe, NXP Semiconductor, Synergias Multicanal, Allianz Technology
Timeline
Lean Agile Product Owner /Delivery Expert
Freelancer
12.2021 - Current
Product Owner /Manager
NXP Semiconductors
05.2021 - 11.2021
Lean Agile Consultant
Synergias Multicanal
11.2020 - 04.2021
Scrum Master Coach /Agile Product Owner
Allianz Technology
04.2019 - 10.2020
Agile Product Owner
Amaris
09.2018 - 03.2019
Project Manager /Scrum Master
United Nations DFS
05.2014 - 08.2018
Project Manager /ITSM Process Lead
EUIPO
05.2013 - 04.2014
IT Consultant
Informatica Alcalans
01.2009 - 04.2013
IT Program Manager
Amado Salvador
01.2007 - 12.2008
IT Program Manager
BMB Gestion Documental
01.2005 - 12.2006
IT Service Manager
AVIVA Spain
09.2001 - 12.2004
IT Service Manager
Coverlink
01.2000 - 06.2001
No Degree - SAFe 6 Scaled Agile Expert
SAFe Scaled Agile
No Degree - Organizational And Teams Coaching (Systemic)
Emana Formacion
MBA - Business Administration And Management
The Power Business School
No Degree - Gestalt Psychotherapy Specialist
Centro Valenciano De Psicoterapia
Bachelor of Science - Computer Networking And Telecommunications
Universitat De Valencia
Associate of Applied Science - Industrial Electronics
IFP Enric Valor
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