Joan Morey
Summary
Motivated with engaging personality and flexible approach, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer oriented with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Waiter
Hotel Anba Romani
06.2014 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Met with chef to review daily specials and menu changes.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Waiter
SBH Costa Calma Palace
11.2019 - 12.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
IES Puig De Sa Font
Son ServeraSkills
- Wine Service
- Table Monitoring and Turnover
- Warm and Friendly
- Bus Tables
- Inspecting Tickets
- Supply Restocking
- Dining Room Preparation
- Price Memorization
- Hospitality and Accommodation
- Conflict and Complaint Resolution
- Cool Under Pressure
- Bill Computation
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Elementary (A2)
Timeline
Waiter
SBH Costa Calma Palace
11.2019 - 12.2019
Waiter
Hotel Anba Romani
06.2014 - Current
IES Puig De Sa Font
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