Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Quote
Timeline
ProjectManager
Joan ALBA

Joan ALBA

Product Management / Owner
Montserrat

Summary

Personal Statement


Extended experience working in products and projects for multinational and small organizations. Lean-Agile Product inception and Roadmap, end-to-end solution building + ITSM Operations (mostly IT). Team, Program, Leadership coaching with a systemic and humanistic view.

Culture improvement and facilitation with Organizational and Team design organized around value (Lean value streams. Lean Portfolio Management.


Currently looking for full-time employment as Lean Scaled Agile SAFe Lean Agile Business Analyst / Product Owner / Program Consultant / Manager in the European region or Remote.

Proven track record in project / teamwork, as well as commitment, energy, and a real enthusiasm for solving complex problems to our customers, clients and stakeholders; including conflict management and facilitation.


Official trainer for SAFe Scaled Agile, ScrumManager, OKR, Lean Management, Change Management and Innovation, Certiprof + working in a Work Group of DASA (DevOps Agile Skills Association).

Overview

24
24
years of professional experience
16
16
years of post-secondary education
62
62
Certificates
6
6
Languages

Work History

Agile Product Coach

NTT DATA
Madrid
08.2022 - 10.2022
  • Completed Lean Kanban transformation.
  • Started Agile Product Roadmap and OKRs for more areas of the company.
  • Implemented Lean Portfolio Management.
  • Implemented Jira ITSM integration with partners and providers.

Agile Product Coach – Program Consultant

Allianz Technology
Barcelona
12.2021 - 07.2022
  • Facilitating Lean Agile SAFe transformation to SAFe, Scrum and DevOps culture and mindset
  • Working on Insurance Product Development with QA and Product / Service Delivery
  • Working with the SAFe Scaled Agile (Scrum DevOps) teams for Web Digital product for the Travel Insurance solution (B2B2C eCommerce model) - Email and UI / UX
  • Web Digital Product using Java, Angular and API (microservices) – TDD, BDD
  • Facilitate Product Owners to be aligned
  • OKR Improvements
  • Product Discovery and Design Thinking processes
  • ServiceNow integration for ITSM
  • Facilitation Scrum of Scrums and RTE alignment in the ART (Agile Coach)
  • Lean portfolio management (SAFe) consulting and participation for ITMP
  • Improving Delivery Management results for one ART (Agile Release Train)

Product Manager /Owner + ITSM

NXP Semiconductor
Eindhoven
05.2021 - 11.2022
  • Facilitating the leverage of results and the evolution of the product / solution
  • Facilitating Lean Portfolio Management for 3 different business lines (Value Streams)
  • Leading SAFe Lean Portfolio Management for NgVP
  • Implementing a simple and effective user / customer management (automated CRM with ServiceNow, ITSM, CMDB and HRM)
  • Managed a team of 20+ in 3 squads
  • Created a Support Group Level 1
  • Improved Response time for incidents and lead time for new features

Agile Product Business Analyst

Synergias Multicanal
Valencia
11.2020 - 04.2021
  • Working on Agile Product transformation
  • ITSM processes review
  • BPMN
  • Lean and Kanban setup
  • Agile Product Coach and Organizational transformation

ITSM Architect, Agile Delivery Manager

Allianz Technology
Munich
09.2019 - 10.2020
  • Scrum Master / ITSM Architect and Product Owner with Service Delivery orientation (SAFe Scaled Agile, Scrum, DevOps) – Lean Agile SAFe transformation
  • Global Workplace Services:
  • Responsible for the leverage of teamwork and the evolution of Agility for solution and services delivered by Team and Area
  • Working with product improvements (Retro and Liberating Structures) (Jira, Azure DevOps)
  • Explore and Adapt by using Data Analytics with Splunk and Power BI
  • ServiceNow integration with ITSM
  • Designing the new mail flow model and implementation process (including Email Security and ITSM processes) – Proofpoint, Office365, Exchange2019, TLS, PKI, Hybrid Cloud Microsoft Azure (with Azure Active Directory), ServiceNow, One Identity, Allianz OEs worldwide with email Apps + ITIL, IAM / IdM, VoIP, Network and Systems Infrastructure
  • Participating on the Lean Portfolio meetings + OKR Implementation
  • Design request processes for ITSM tool ServiceNow (Email messaging and migration services)
  • Collaborating in the Service Delivery area by managing scalations and working with improvements – UX Design and interface with Active Directory and Exchange (ServiceNow)
  • Coaching DevOps Agile Product Owner for 2 teams – Allianz Assistance:
  • Working with the SAFe Scaled Agile (Scrum DevOps) teams for Web Digital product for the Travel Insurance solution (B2B2C eCommerce model) - Email and UI / UX
  • Facilitate Product Owners to be aligned
  • Team Improvements using Atlassian Tools like Jira and Confluence

ITSM Product Owner /Service Delivery Manager

Clariant
Barcelona
09.2018 - 08.2019
  • Product Owner + Analyst , Idm/IAM solution and service:
  • Team transformation to Scrum + DevOps + OKRs
  • Facilitate converting requirements into User Stories and creating Product Backlog
  • Service Manager PoC for IdM and IAM service
  • CRM (Remedy) integration with SAP HCM and Success Factors with MIM
  • Working with development team to provide solutions as features working (C# and PowerShell scripts for FIM and MIM Microsoft IdM software platform)
  • UX Design for the ITSM process (User request and incidents) – Microsoft FIM and Centrify Office365 login features – Cybersecurity
  • Using Azure DevOps Boards

ITSM Business Analyst

United Nations DFS
Valencia
05.2014 - 08.2018
  • United Nations DFS Email and UC Service:
  • Agile transformation starting with Prince2 methodology + Scrum (Agile enabler)
  • Converting product / feature requests into User Stories and prioritizing the backlog
  • Leading Service Management for Unified Communication services and Email Team – UX Design for the ITSM process (User request and incidents) – Siebel / HP Service manager
  • Leading the Change Management for the UC change requests
  • Leading the problem management with stakeholders and partners (Microsoft, Oracle, Cisco, Citrix, VMware) – ITSM with ITIL and ISO-20000
  • Monitoring and Data analytics by using SCOM + SQL server with Power BI
  • ITSM using HPSM CMDB and change tool / Oracle Siebel + Oracle Identity Management

ITSM Project Manager

EUIPO
Alicante
07.2013 - 04.2014
  • (OAMI – European Agency for Intellectual Property): 1 year: Alicante, Valencian Community, Service Manager for the ITIL Systems Tower (Microsoft, VMware, Linux/Unix Storage, Backup, Email and UC)
  • Acting as a Change Manager and T3 Support for several technologies
  • Projects and Solutions: SAP BusinessObjects (BI and Data Analytics using SQL - EDS), Alfresco CMS
  • Deploy of CMDB with Remedy integration
  • New DR site build for principal services: File (Windows), Email (Exchange), UC (Lync), CMS/EMS (Alfresco), Citrix VDI using VMware vSphere and HLB
  • ADFS for external web Apps
  • ISO 20000 and 27001
  • Checkpoint firewall
  • Working with BMC solutions
  • UX Design for the ITSM process (User request and incidents) – BMC Remedy.

Product Owner and Startup

Valuo Desarrollo
Valencia
01.2010 - 07.2013
  • Online shop “Mercado Central Valencia” (B2C eCommerce) based on IBM NetCommerce (Java)
  • Ms Active Directory, IBM Domino and Ms Exchange deployments for several organizations in the ceramic market - ITSM integration CRM
  • Email ad UC integration
  • Lead for new business model line implemented through Webpage + CRM (client)
  • PO for the complete solution involving: Wordpress web + CRM Hubspot + WooCommerce + Security
  • UX Design (website and eCommerce)

IT Project Manager, Security Manager, ITSM Business Analyst

ITIL
Valencia
01.1999 - 12.2009
  • Several App / WebApp Dev projects / products (Agile, Scrum, Kanban): https://www.doyouspain.com https://www.mercadocentralvalencia.es/Comprar/Web?ComprarWeb=True https://www.synergias.com/porfolio-synergias - Multichannel marketing and like Canal Blue, Ayto 2.0, Actiopolis, Mara, Local Mapping, Turismo Castellón
  • AVIVA (Bank-Insurance) – 2 years: Valencia, Valencian Community, Spain
  • IT Business transformation including: Service Desk creation (ITIL based), GDPR implementation + IT Security best practices (IPS, AV/EDR, DLP, SIEM, contingency plan), Support for BI and CRM Bank-Insurance projects and processes, including payments, Secure and encrypted VPN and remote access for Banking companies, Microsoft Active Directory implementation with GPOs, Oracle Database, Microsoft Windows, IBM Lotus Domino, Cisco VPN, Checkpoint, Sophos AV, Hyperion Essbase (Business Intelligence and Data Analytics) including ETL (EDS), Contingency Plans, Business Performance Management (Essbase BI)
  • BMB Gestion Documental (Loan and Mortgage management) – 2 years:, based ITSM implementation (including Service Desk and User Support Portal)
  • Microsoft Windows Active Directory implementation for 45 sites
  • GDPR implementation + IT Security best practices (IPS, AV/EDR, DLP, SIEM, contingency plan), Business Analyst for Mortgage / Lending Digital Business processes including payments and doc management, Navision implementation and integration with custom ERP (Java) including ETL, Data Analytics using MS-SQL Reporting Services (EDS), ECM and CMS with IBM Lotus Domino (mortgage management) - Release Change management
  • Customer Experience and process improvements, IT Security implementation using Cisco, McAfee and Watchguard, Remote Access with Citrix, IT Service Desk team improvements, IT Continuity plans with Banking partners (ING, Banesto, Bancaja, Banc Sabadell, Caja Madrid- Bankia)
  • UX Design for the ITSM process (User request and incidents) – BMC Remedy.

Education

MBA - Business Administration

The Power Business School
Madrid, Spain
01.2019 - 10.2020

Bachelor of Science - Electrical, Electronics And Communications Engineering

Universitat De Valencia
Burjassot, Valencia
09.1996 - 07.2000

Gestalt Therapy Specialist - People

Centro Valenciano De Psicoterapia
Valencia, Spain
02.2012 - 11.2015

Systemic Teams Coach - People

Emana
Bilbao, Spain
01.2022 - 12.2022

SAFe Program Manager - Product Management

Scaled Agile Inc
United States
01.2022 - 05.2022

Lean Portfolio Management - Product Management

Scaled Agile Inc
United States
05.2022 - 06.2022

Scrum Expert - Scrum Master, Product Owner, User Stories

ScrumManager
Spain
01.2019 - 04.2019

Scrum Master, Agile Coach, Scaled Agile Expert - Agility

International Scrum Institute
Switzerland
01.2018 - 06.2022

Lean Management - Lean

ScrumManager
Spain
01.2010 - 06.2010

SAFe 5 Product Owner Manager - Agile Product

Scaled Agile Inc
United Nations
05.2020 - 07.2020

Skills

Software development Agile practices and methods: XP, Kanban, Crystal, FDD, User Stories, ATDD, TDD, CI/CD, Continuous Testing, Pairing, Automated Tests, Agile Gamesundefined

Certification

Systemic Teams Coach – Emana (2022)

Interests

Cyling

Hiking

Muisc and arts

Dance

Meditation

Coaching

Plants

NGO

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Agile Product Coach

NTT DATA
08.2022 - 10.2022

Lean Portfolio Management - Product Management

Scaled Agile Inc
05.2022 - 06.2022

Systemic Teams Coach - People

Emana
01.2022 - 12.2022

SAFe Program Manager - Product Management

Scaled Agile Inc
01.2022 - 05.2022

Agile Product Coach – Program Consultant

Allianz Technology
12.2021 - 07.2022

Product Manager /Owner + ITSM

NXP Semiconductor
05.2021 - 11.2022

Agile Product Business Analyst

Synergias Multicanal
11.2020 - 04.2021

SAFe 5 Product Owner Manager - Agile Product

Scaled Agile Inc
05.2020 - 07.2020

ITSM Architect, Agile Delivery Manager

Allianz Technology
09.2019 - 10.2020

MBA - Business Administration

The Power Business School
01.2019 - 10.2020

Scrum Expert - Scrum Master, Product Owner, User Stories

ScrumManager
01.2019 - 04.2019

ITSM Product Owner /Service Delivery Manager

Clariant
09.2018 - 08.2019

Scrum Master, Agile Coach, Scaled Agile Expert - Agility

International Scrum Institute
01.2018 - 06.2022

ITSM Business Analyst

United Nations DFS
05.2014 - 08.2018

ITSM Project Manager

EUIPO
07.2013 - 04.2014

Gestalt Therapy Specialist - People

Centro Valenciano De Psicoterapia
02.2012 - 11.2015

Product Owner and Startup

Valuo Desarrollo
01.2010 - 07.2013

Lean Management - Lean

ScrumManager
01.2010 - 06.2010

IT Project Manager, Security Manager, ITSM Business Analyst

ITIL
01.1999 - 12.2009

Bachelor of Science - Electrical, Electronics And Communications Engineering

Universitat De Valencia
09.1996 - 07.2000

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Joan ALBAProduct Management / Owner