Jensen Cocker

• Collaborated well with other customer agents to deliver consistent service across various platforms.
• Acted as first point of contact for customer issues and queries.
• Regularly handled specialist issues such as vulnerable customers and serious complaints.

• Delivered consistently excellent customer service to guarantee a positive first response on our services.
• Acted as the first point of contact for customer issues and queries, resolving effectively and efficiently.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Managed on average 140 contacts a day regularly without issue, ensuring the highest level of quality for each contact.

I organised other employees as well as managed games as they were booked. I've managed groups of up to 20 customers at a time without issue for extended periods of time and operated effectively even during stressful and demanding events such as when customers were being unruly or when we had tight windows in between separate bookings to prepare the rooms for new customers.