Jimmy Nahra
Barcelona
Summary
A seasoned professional with extensive experience in the private aviation and travel industry, specializing in charter management, sales strategy, and customer relationship management. Demonstrated expertise in leading global market analysis, business development, and cultivating key relationships with high-profile clients, including government agencies and corporations. Proven ability to strategically implement sales initiatives and drive business growth, consistently surpassing KPIs and targets. Highly adept in negotiating and managing contracts, with a strong focus on legal compliance and conflict resolution. Recognized for exceptional communication skills, professional presentation, and a results-driven approach, consistently delivering high-quality service and maximizing business opportunities.
Overview
16
16
years of professional experience
Work History
Charter Sales Manager
Skyllence
02.2024 - Current
- Forge and sustain deep, engaged relationships with premium clients, driving customer satisfaction and fostering long-term loyalty
- Deploy targeted sales strategies to boost market share, with a sharp focus on identifying and seizing high-value business opportunities
- Deliver top-tier customer service, ensuring client needs are met with precision, contributing to a consistently outstanding customer experience
- Lead and collaborate effectively with sales and operations teams to ensure seamless service delivery, demonstrating proactive leadership and a hands-on approach
- Navigate high-pressure situations with poise, making swift, effective decisions to resolve client issues and maintain service excellence
- Exhibit flexibility in scheduling to meet the demands of the role, ensuring availability to work nights and weekends as required.
Charter Manager
InsiJets
09.2023 - 01.2024
- Lead comprehensive global market analysis to identify and capitalize on lucrative aircraft charter business opportunities
- Strategically implement sales initiatives, building collaborative partnerships with aircraft operators for optimal customer satisfaction
- Cultivate and manage relationships with key charter users, including government agencies, corporations, and high-profile clients
- Drive business development forecasts, consistently achieving and surpassing KPIs and targets
- Set and optimize rates, develop incentive programs, and maximize sales of empty leg capacity
- Proactively monitor competitors, represent the company at trade events, and address client concerns effectively
- Oversee the creation and maintenance of an extensive database of clients and suppliers
- Exhibit foresight in tracking market trends and promptly respond to shifts in client activity.
Senior Charter Sales
Royal Jet Aviation Group
United Arab Emirates
12.2014 - 08.2023
- Expertly managed VIP client inquiries regarding pricing, aircraft availability, and bespoke Royal Jet services
- Played a vital role in client relationship building and fostering long-term partnerships
- Skilfully provided rapid, precise cost calculations and tailored flight quotations
- Demonstrated adept negotiation skills with operators to secure optimal rates and aircraft availability, maximizing client satisfaction and company profitability
- Efficiently coordinated ad-hoc charter bookings, aircraft leasing, and schedule planning
- Collaborated closely with Flight Operations to uphold and exceed service standards
- Proactively identified and pursued sales opportunities, significantly contributing to revenue growth through exceeding sales targets
- Maintained robust customer relationships, offering expert product advice and resolving inquiries
- Acted as a liaison between clients and the company to report feedback, facilitating continuous service improvement.
Commercial Sales Advisor
Qatar Airways
Qatar
04.2014 - 11.2014
- Provided comprehensive product information to customers, aligning with and executing the company's sales strategies effectively
- Demonstrated a deep understanding of customers' travel needs, offering tailored solutions to meet individual requirements
- Ensured adherence to quality assurance standards, consistently delivering superior customer service.
Hotel Services Manager
Virgin Holidays
United Arab Emirates
01.2009 - 02.2014
- Led the strategy and operations of a 24-hour customer-focused hotel service, ensuring quality and efficiency
- Conceptualized innovative marketing plans, product tours, and safaris, achieving predefined sales targets and revenue growth
- Developed a robust sales pipeline, achieving sales targets in alignment with business objectives
- Managed all aspects of hotel/resort services, providing insights on local culture, traditions, and highlights
- Drove revenue generation and sales through direct marketing activities, adhering to budgets and sales volumes
- Acted as a liaison with tour operators and customers, addressing sales issues and managing flight and accommodation changes
- Handled critical formalities, including flight confirmations, transfers, and payment processing.
Education
Marketing Diploma -
California University
01.2003
Skills
- Travel Coordination
- Territory Management
- Revenue Generation
- Sales team training
- Customer Needs Assessment
- Sales Presentations
- Sales Pipeline Management
- Cold-calling
- Key account development
- Market Research
- Sales strategy development
- Business Planning
- Account Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Arabic
Native language
English
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
French
Upper Intermediate (B2)
B2
Software
Freshworks
Pipedrive
MS Outlook
Lusha
Timeline
Charter Sales Manager
Skyllence
02.2024 - Current
Charter Manager
InsiJets
09.2023 - 01.2024
Senior Charter Sales
Royal Jet Aviation Group
12.2014 - 08.2023
Commercial Sales Advisor
Qatar Airways
04.2014 - 11.2014
Hotel Services Manager
Virgin Holidays
01.2009 - 02.2014
Marketing Diploma -
California University
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