Jhosuet David Ortiz Vinces
KIll
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Dedicated Account Executive promoting dynamic customer service, issue resolution, and relationship building skills. Bilingual and effective at maximizing repeat business opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Homestore and more
Dublin
03.2022 - 06.2024
- Provided assistance in loading and unloading containers from ships and trains.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Moved large and bulky items manually, utilizing both pallet jacks and forklifts.
Customer Service
arvato
Madrid
01.2021 - 01.2022
- Provided customer service support to clients.
- Provided friendly and courteous customer service.
- Delivered outstanding customer support by greeting and assisting customers.
- Achieved and maintained exceptional levels of customer service.
- Created detailed reports for customer service issues.
Supermarket Worker
DIA S.L
Madrid
01.2019 - 01.2021
- Assisted in unloading delivery trucks when necessary.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Some College (No Degree) - General Office Services
Formento Profesional
Madrid 02-2019
High School Diploma -
Isidro De Guzman
Madrid 06-2018
Some College (No Degree) - Computer Programming
Code Institute
DublinSkills
Customer Service Excellence: Provide prompt and effective assistance, ensuring high levels of customer satisfaction
▪ Interpersonal Skills: Problem-solving, effective communication, teamwork, creativity, leadership, time management, and empathy
▪Active Listening: Understanding and appropriately responding to customer concerns, focusing on conflict resolution
▪ Written Communication: Clear, concise and professional writing in emails, chats
and social networks to resolve customer queries
▪ Technical Support: Remote and in-person support, resolution of software and
hardware problems, installation and maintenance of equipment
▪ Programming: Python, Java
▪ Web Development: HTML5, JavaScript, CSS5
▪ Other Tools: Adobe, Microsoft Office, Google Applications
▪ Languages: Spanish/English
Languages
Spanish
First Language
English
Proficient (C2)
C2
Portuguese
Beginner (A1)
A1
Certification
- Computer Support Technician
Timeline
Warehouse Worker
Homestore and more
03.2022 - 06.2024
Customer Service
arvato
01.2021 - 01.2022
Supermarket Worker
DIA S.L
01.2019 - 01.2021
Some College (No Degree) - General Office Services
Formento Profesional
High School Diploma -
Isidro De Guzman
Some College (No Degree) - Computer Programming
Code Institute
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