Jessica Statham
Puerto Rico
Summary
I am a challenge driven, pro-active individual with good communicative skills on all levels. Adaptable to changeable situations I thrive around people, enabling me to work constructively within a team, or rise to a challenge working on my own initiative and supporting others, whether it be children or adults. An outgoing, vibrant personality, I am creative, practical and conscientious. Self-motivated, able to learn and develop quickly can priorities and work to a high standard under pressure. Confident, well organized, work well within a team. A good communicator and effective motivator, good demonstration of a high degree of initiative and self-motivation with a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Holiday Family Life Representative
TUI
06.2023 - Current
- Organized trips for individual, family and business travelers.
- Created new and fun activities to drive enthusiasm for children.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Maintained control of building entry and exit points to guarantee child safety.
- Danced, sang and conducted games encouraging children participation through playful antics and engagement.
- Holding welcome meetings to cater for family holidays ensuring everyone is happy and well informed.
- organizing and participating in water polo, lawn games, children's dances at the pool, evening shows and charity events.
Holiday Representative
Jet 2
04.2019 - 05.2023
- Meeting guests at the airport
- Escorting guests to their accommodation
- Organizing and hosting welcome meetings (sometimes for up to 200 people)
- Selling and organizing excursions and other activities for adults and children.
- Selling car hire and other services
- Responding to clients' queries (this may involve being on duty for set times each day)
- Handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms, health problems, injuries or even deaths
- Dealing with unforeseen 'non-client' problems, like flight delays, transport strikes or weather conditions
- Resolving any conflict with or between clients
- Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies
- Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions
- Organising and taking part in daytime and evening entertainment
- Checking hotel standards and safety procedures
- Completing risk assessments and health and safety checks
- Keeping basic accounts and records and writing reports
Au Pair
Private Household
01.2018 - 04.2019
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during my placement period.
- Transported children safely to school, activities and appointments on time.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Developed creative activities to encourage physical, social and emotional growth.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Taught children to organize toys, wash hands, and share by leading by example.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Kept children's areas neat and clean.
Animation
Haven Holidays
06.2017 - 12.2017
- Entertaining children, at mini club, drawing, games, making bracelets, making pottery
- Putting on a show for the children every evening, dressing up
- Supervising children from ages of 5-11 at mini disco from 7-8.30
- Taking children on to the beach for treasure hunts, and sand sculptures
- Supervising children on the park, swings, slides, seashore, zip-line etc
- Taking children swimming in the pool, for swimming club activity
Receptionist
Prom Hotel
02.2016 - 06.2017
- Managing rooms reservations ensuring that booking team are processing all enquirers
- Recruitment and training
- Answering the phones dealing with enquiries
- Strong organisational, administrative and general reception skills
- Confident communicator
- Dealing with corporate bookings and invoicing the company after check out
Education
NVQ Level 2 Preparation in Air Cabin Crew Services -
Basingstoke College of Technology
01.2008
BTEC National Diploma - preforming arts
Basingstoke College of Technology
01.2008
IGCSE's -
The British School of Gran Canaria
Tafira Alta07-2007
Skills
- Strong communication skills
- Infant care experience
- Social skills development
- Patience and empathy
- Initiative-taking
- Activity planning
References
Available on request
Timeline
Holiday Family Life Representative
TUI
06.2023 - Current
Holiday Representative
Jet 2
04.2019 - 05.2023
Au Pair
Private Household
01.2018 - 04.2019
Animation
Haven Holidays
06.2017 - 12.2017
Receptionist
Prom Hotel
02.2016 - 06.2017
BTEC National Diploma - preforming arts
Basingstoke College of Technology
NVQ Level 2 Preparation in Air Cabin Crew Services -
Basingstoke College of Technology
IGCSE's -
The British School of Gran Canaria
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