Jessica Schmitt

Management and Support of High Value Customers in the DACH Market

• Develop and implement tailored customer retention strategies
• Analyze customer behavior and execute personalized promotions and offers
• Collaborate closely with CRM, Payment, and Risk departments to optimize the customer experience
• Maintain daily communication with customers via email, whatsapp and phone

• Provided childcare for two children aged nine and twelve.
• Collaborated with parents to establish routines that promoted stability and security.
• Developed engaging games and activities using arts and crafts to enhance learning and verbal skills.

• Assumption of organizational tasks during the absence of the manager, Receiving and putting away goods, Advising customers, Cashiering and invoicing, Processing returns and recalls
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Created inviting environment for customers by maintaining store organization and cleanliness.

• Customer advice, Freshness and quality control, Receiving and stocking goods, Ordering and presenting items, Cashiering and invoicing, Preparing and carrying out stocktaking
• Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

• Provided customer advice to enhance shopping experience.
• Received and sorted goods to maintain efficient inventory management.
• Ordered and presented items while ensuring quality standards.
• Executed product presentations to drive sales and customer engagement.
• Managed cashiering and invoicing processes accurately.
• Conducted stocktaking to ensure accurate inventory records.
• Adapted quickly to new situations, demonstrating flexibility in role.
• Exhibited strong self-motivation and personal responsibility in all tasks.