Jessica Rosenstiel
Barcelona, Spain
Summary
Accomplished professional with successful background in Customer Service and Social Media that provides valuable and strong communication skills. Organized, creative, passionate, hardworking and very resourceful
Overview
10
10
years of professional experience
Work History
Team Coach
American Express Global Business Travel
06.2022 - Current
- Maintain and improve operational performance by completing action plans, resolving problems and controlling implementations
- Evaluate individual knowledge, skills, strengths and assigned team positions to maximize talent areas
- Prepare reports by analyzing trends and data
- Hiring, coaching and training new employees
Communications Specialist
American Express Global Business Travel
02.2021 - 06.2022
- Create and execute targeted actions and initiatives for employees
- Organize team building events
- Design email and landing page communications
Lead Agent
American Express Global Business Travel
01.2018 - 06.2022
- Booking of air/rail/ferry, hotel, car and other services related to a business trip including understanding of Fare notes and doing re-bookings via different channels (chat, phone and mail)
- AMADEUS GDS specialist
- Management support (Client implementations, team monitoring)
Luxury Travel Assistant
Renfe
03.2017 - 11.2017
- Guide and manage groups +50 people on scheduled tours throughout Spain with historical and cultural context to keep tour informative and provide more profound understanding of area.
Assistant Store Manager
Snipes
02.2016 - 03.2017
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotate merchandise and displays to feature new products and promotions.
- Walk through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintain positive customer relationships by responding quickly to customer service inquiries.
Event Operations Assistant
Havaianas
05.2015 - 08.2015
- Manage administrative logistics of events planning and event booking.
- Develop creative themes for events and created related activities to engage attendees.
Social Media Manager/Commercial Support
Gowex
11.2013 - 08.2014
- Increase customer engagement through social media.
- Monitor online presence of company's brand to engage with users and strengthen customer relationships.
- Develop marketing content such as blogs, promotional materials, and advertisements for social media.
- Develop and manage content calendars for each platform to establish timely and relevant posts.
Education
Associate of Arts - Fashion Marketing And Communications
Universidad Complutense De Madrid
Madrid06.2015
Degree - Tourism And Travel Management
Universidad Rey Juan Carlos
Madrid06.2014
Skills
- Leadership
- Team Performance
- Customer Service
- Social Media Marketing
- Communication
- Event Planning
Languages
Spanish
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Team Coach
American Express Global Business Travel
06.2022 - Current
Communications Specialist
American Express Global Business Travel
02.2021 - 06.2022
Lead Agent
American Express Global Business Travel
01.2018 - 06.2022
Luxury Travel Assistant
Renfe
03.2017 - 11.2017
Assistant Store Manager
Snipes
02.2016 - 03.2017
Event Operations Assistant
Havaianas
05.2015 - 08.2015
Social Media Manager/Commercial Support
Gowex
11.2013 - 08.2014
Associate of Arts - Fashion Marketing And Communications
Universidad Complutense De Madrid
Degree - Tourism And Travel Management
Universidad Rey Juan Carlos
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