Jessica Hutchinson
Carrickfergus
Summary
As a driven and accomplished First Class Psychology graduate with a diverse professional background, I bring a unique blend of analytical thinking and practical skills to the table. With six years of experience in the fast-paced environment of bartending, I've honed my ability to handle high-pressure situations and provide top-notch customer service. My tenure as an Assistant Manager in a Croatian hostel underscored my knack for operational oversight, orchestrating a harmonious team environment. Additionally, my proficiency in office tasks, including invoicing and handling calls, demonstrates my administrative capabilities.
This diverse background has not only enriched my professional skill set but also instilled adaptability, effective communication, and a strong work ethic. I am eager to leverage this comprehensive skill set in a dynamic role hat values innovation and a collaborative approach. With a commitment to excellence, I am poised to make meaningful contributions to any progressive team or organisation.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Falling Lakes Hostel
03.2023 - 09.2023
- Served as assistant manager at Falling Lakes overseeing day-to-day operations
- Demonstrated excellent leadership skills whilst promoting a positive and inclusive work environment
- Played a pivotal role in ensuring a seamless guest experience, from check-in to check-out
- Collaborated with the Manager to create and manage budgets, monitor expenses, and increase profitability
- Managed reservations, handled customer inquiries, and resolved guest concerns in a timely and professional manner
Invoicing Clerk
Glenkrag Ltd
05.2022 - 12.2022
- Proficient in managing the invoicing process with meticulous attention to detail
- Skilled in reconciling discrepancies and ensuring timely payments
- Effective communication with internal teams and customers to address inquiries and resolve billing issues promptly
- Proven track record of high accuracy and meeting deadlines in financial operations
- Expert in using Opera for accurate and efficient invoice generation
Bar Attendant
Carrickfergus Rugby Club
10.2017 - 04.2022
- Proficient in preparing and serving a wide range of beverages with precision and speed
- Skilled in maintaining bar inventory, restocking supplies, and ensuring cleanliness
- Proven record of maximising revenue through suggestive selling techniques e.g. accelerated profit margins by 30% over 8-Week period by introducing premium drinks with higher margins
- Collaborative team player with effective communication skills in a fast-paced
- Key holder accountable for closing and opening club
Nanny/Live-in Au Pair
Anna Soderstrom
06.2021 - 04.2022
- Provided full-time care and supervision for children in a live-in capacity
- Demonstrated adaptability and flexibility in adjusting to changing family needs and schedules
- Implemented age-appropriate activities and routines to support growth and learning
- Managed children's daily schedules, including meal planning, transportation and bedtime routines
- Established a positive and trusting relationship with both children and parents through empathy, patience and reliability
Well-Being Officer
University of Ulster
09.2018 - 03.2022
- Ensured well-being of students and acted as point of contact for anyone in need
- Worked closely with Student Well-being to provide assistance and advice to students.
Volunteer
Action Cancer
12.2015 - 12.2018
- Led creative design of prominent Facebook page and increased customer visits by 10% by sharpening online advertising
- Contributed to inventory management, including receiving, sorting, and pricing donations
- Demonstrated a strong commitment to the mission and values of the Action Cancer organisation
Sales Assistant
Pet Supermarket
02.2016 - 02.2016
- Proficient in providing excellent customer service, addressing inquiries and assisting with purchases
- Collaborated with team members to achieve sales targets and meet customer satisfaction goals
Education
Bachelor of Science - Psychology
University of Ulster
Coleraine05.2022
EDGE Excel -
University of Ulster
05.2022
High School Diploma -
Carrickfergus Grammar School
06.2018
Skills
- Analytical Thinking
- Adaptability & Flexibility
- Attention to Detail
- Collaboration & Teamwork
- Data Entry
- Interpersonal Communication
- Project Management
- Technical Skills: SPSS & Opera Software
References
- Chris King, Glenkrag Ltd, chris.king@glenkrag.co.uk, +447807852414
- Dave Best, Carrickfergus Rugby Club, dbest@hotmail.com, +447752028730
Timeline
Assistant Manager
Falling Lakes Hostel
03.2023 - 09.2023
Invoicing Clerk
Glenkrag Ltd
05.2022 - 12.2022
Nanny/Live-in Au Pair
Anna Soderstrom
06.2021 - 04.2022
Well-Being Officer
University of Ulster
09.2018 - 03.2022
Bar Attendant
Carrickfergus Rugby Club
10.2017 - 04.2022
Sales Assistant
Pet Supermarket
02.2016 - 02.2016
Volunteer
Action Cancer
12.2015 - 12.2018
Bachelor of Science - Psychology
University of Ulster
EDGE Excel -
University of Ulster
High School Diploma -
Carrickfergus Grammar School
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