Jessica Hancock
Clent, Stourbridge
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Dependable candidate, successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
The Bell and Cross
08.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. This is shown in my ability to increase the customer service rating on OpenTable from 4.2/5 to 4.7/5 in under a year.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skilfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Insurance Advisor
Norton Insurance Brokers
01.2022 - 08.2022
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Calculated premiums and established payment methods.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Provided quotes and promoted products for vehicle insurance.
- Used sales tactics and client relationship building techniques to reach monthly sales goals, overall boosting sales.
- Maintained high standards of customer service by building relationships with clients.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Assistant Restaurant Manager
The Bell and Cross
07.2021 - 12.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed team of restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Pitched in to help waitstaff, and bar-staff.
- Worked closely with the restaurant manager to develop and implement marketing initiatives.
- Designed and implemented strategies to reduce costs and waste.
Restaurant Shift Manager
The Bell and Cross
11.2020 - 07.2021
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained restaurant employees to operate to the standard set my senior management.
- Cross-trained staff members on different duties to increase coverage.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every position and regularly backed up front-line staff.
Education
BTEC Level 3 Extended Diploma - Enterprise And Entrepreneurship
Halesowen College
Halesowen 06.2021
GCSE -
Haybridge High School
Hagley, Stourbridge 06.2018
Skills
- Hiring and Training
- Customer Service Best Practices
- Full Service Restaurant Background
- Employee Schedule Management
- Complaint Resolution
- Shift Management
- Purchasing and Cost Control
- Front of House Management
Additional Information
Full UK Drivers License
Silver Duke of Edinburgh Award
Timeline
Restaurant Manager
The Bell and Cross
08.2022 - Current
Insurance Advisor
Norton Insurance Brokers
01.2022 - 08.2022
Assistant Restaurant Manager
The Bell and Cross
07.2021 - 12.2021
Restaurant Shift Manager
The Bell and Cross
11.2020 - 07.2021
BTEC Level 3 Extended Diploma - Enterprise And Entrepreneurship
Halesowen College
GCSE -
Haybridge High School
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