Jessi Viitanen
Summary
Dynamic professional with a proven track record in customer service excellence and tourism management at Travel Agency. Expertise in crafting memorable experiences and managing events, showcasing strong intercultural communication skills. Achieved high customer satisfaction through innovative sales strategies and empathetic interactions. Aiming to leverage these skills to drive business growth in the tourism sector.
Overview
4
4
years of professional experience
Work History
Intern
Meriatur Travel Agency
10.2024 - 11.2024
- Assisted with excursion sales and customer service
- Served as a tour guide for excursions and events
- Coordinated events and managed logistics for group tours
Waitress
Restaurant Meet District
05.2024 - 09.2024
- Welcomed guests, presented menus, and processed orders efficiently
- Provided high-quality food and beverage service with a focus on customer satisfaction
- Managed payments and maintained cleanliness in dining areas
Seasonal Worker
Hullu Poro Oy, Elves Village
10.2023 - 02.2024
- Delivered top-tier customer service in a cafe and hotel reception
- Assisted with village program services and provided tourist guidance
- Worked closely with international tourist groups to create memorable experiences
Florist
Henriikka Oy, Florist's
01.2021 - 01.2023
- Managed sales and crafted floral arrangements for various occasions
- Maintained and nurtured plants and flowers
- Ensured a visually appealing store presentation
Education
Vocational Qualification - Tourism Industry, customer service and sales within tourism, restaurants, and cafes
Careeria
01.2025
Skills
- Customer Service Expertise
- Tourism Management
- Event Management Expertise
- Tourism Sales Expertise
- Intercultural Communication Skills
- Cash Management Expertise
References
Raimo Kukkonen, Managing Director, Meriatur, +358 50 3566326
Languages
Native Proficiency, Fluent, Conversational
Key Skills Competencies
- Customer Service & Guest Relations
- Tourism & Hospitality Management
- Event Planning & Coordination
- Sales & Marketing in Tourism
- Multicultural Communication
- Cash Handling & POS Systems
Additional Training Certifications
- First Aid Training
- Hygiene Proficiency Certificate
- Alcohol Proficiency Test Certificate
Languages
Finnish
First Language
English
Proficient (C2)
C2
Swedish
Intermediate (B1)
B1
Timeline
Intern
Meriatur Travel Agency
10.2024 - 11.2024
Waitress
Restaurant Meet District
05.2024 - 09.2024
Seasonal Worker
Hullu Poro Oy, Elves Village
10.2023 - 02.2024
Florist
Henriikka Oy, Florist's
01.2021 - 01.2023
Vocational Qualification - Tourism Industry, customer service and sales within tourism, restaurants, and cafes
Careeria