Summary
Overview
Work History
Education
Skills
Travel Experience
Programs
Languages
Timeline
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Jesse Piercy

Jesse Piercy

Palma

Summary

Born in Italy to English parents, I developed a passion for travel and culture from an early age. Having lived and worked in the UK, Italy and Spain, I bring a well-rounded, first-hand understanding of the language and lifestyle of each country, which has consistently enriched my professional work. Both my career and travel experience have shaped me into an organised, adaptable and resourceful individual, with a strong ability to connect with people from all walks of life.

Overview

12
12
years of professional experience

Work History

Language Specialist

SELF-EMPLOYED
Palma
05.2020 - Current
  • Services offered: translation, proofreading, copywriting, QA assurance, MT post-editing, AI post-editing and AI training.
  • Managed all aspects of running my own business, including invoicing, accounts and client communication.
  • Successfully completed 2,000+ projects and translated over 5 million words, consistently receiving outstanding feedback from clients.
  • Worked on a wide range of projects including websites, brochures, articles, academic essays, corporate internal documents, sustainability reports, and much more.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Conducted research to ensure accuracy in translations.
  • Key Agency Collaborations: Creative Words, Blarlo and Big Translation.

Quality Manager

IBEROSTAR
Palma
09.2019 - 04.2020
  • Monitored the online reputation of the Iberostar resorts in Cuba across multiple platforms.
  • Analysed data related to key areas of improvement for each and identified key areas for improvement at each establishment.
  • Replied to customer reviews on various platforms.
  • Managed the online profiles of Iberostar resorts in Cuba.
  • Learnt to use new systems and acquired advanced Excel skills.

Travel Specialists

AUDLEY TRAVEL
London
06.2017 - 11.2018
  • Started designing Round-the-World trips after just 4 months.
  • Offered advice on travel destinations tailored to each client.
  • Managed the accounts of elite clients.
  • Coordinated round-the-world trips, handling the entire process while collaborating with regional specialists.
  • Booked flights using AMADEUS.
  • Represented the company at travel shows, generating new leads.
  • Mentored and trained new team members in the systems and country knowledge.
  • Leased with Travel Agents.

Italian Partner Service Executive

BOOKING.COM
London
01.2017 - 05.2017
  • Supported business partners in Italy.
  • Instructed new businesses on how to use the systems.
  • Provided commercial advice to improve sales.
  • Dealt with partners from small family businesses to international hotel chains, adapting my communication style and advice accordingly.

Tour Manager

CONTIKI HOLIDAYS
04.2013 - 12.2016
  • Selected for regional training in Spain, Portugal & Morocco and for the mentoring program.
  • Planned and coordinated the daily schedule throughout the trip.
  • Managed all bookings for hotels, restaurants and activities.
  • Collaborated with a wide range of suppliers in different countries.
  • Was resourceful and calm when dealing with the needs of 50 inexperienced travellers.
  • Thoroughly researched the history, culture and sights of each destination to deliver informative talks and walking tours in various cities.
  • Handled all trip accounts and reports.
  • Worked long hours and up to 45 consecutive days, remaining on call 24/7 throughout trips.
  • Consistently received excellent feedback in client surveys.

Education

BA(Hons) - Media & Culture Studies

University of the West of England
Bristol
01.2012

Diploma Esame di Stato - Lingue

Liceo Linguistico
Jesi, Italy
01.2009

Skills

  • Organisational and planning skills
  • Problem-solving techniques
  • Ability to work under pressure
  • Time management
  • Active listening
  • Flexibility and adaptability
  • Budget management expertise
  • Effective communication
  • Cultural sensitivity

Travel Experience

20+ countries in Europe, India, China, Thailand, Laos, Cambodia, Vietnam, Philippines, Sri Lanka, Indonesia, Malaysia, Japan, Peru, Chile, Argentina, Bolivia, Brazil, Colombia, Panama, Costa Rica, Nicaragua, USA, Tunisia, Morocco, Egypt, Kenya, Botswana, South Africa

Programs

  • CAT tools (MemoQ, Phrase, Matecat, Trados)
  • ChatGPT
  • G-Suite
  • Excel
  • PowerPoint
  • Photoshop
  • Galileo

Languages

English
First Language
Italian
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
French
Elementary (A2)
A2

Timeline

Language Specialist

SELF-EMPLOYED
05.2020 - Current

Quality Manager

IBEROSTAR
09.2019 - 04.2020

Travel Specialists

AUDLEY TRAVEL
06.2017 - 11.2018

Italian Partner Service Executive

BOOKING.COM
01.2017 - 05.2017

Tour Manager

CONTIKI HOLIDAYS
04.2013 - 12.2016

BA(Hons) - Media & Culture Studies

University of the West of England

Diploma Esame di Stato - Lingue

Liceo Linguistico

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Jesse Piercy