Jerry Knuijt

Within the OTC department for the Dutch market I work for the Billing and Disputes team. Main tasks are preparing and sending out invoices to the customers, handling incoming emails related customer queries about their invoices and solve disputes related to this.
Also I prepare controls for audit purposes and handle portal uploads of invoices of those customer who require to receive the invoice this way.

Main activity is posting and verifying invoices received from providers., using SAP through Citrix, VPN connection. Other tools used are ticketing system Service Now and Allegro.

Main task is proactively communicate to Customers to discuss the status of the account and agree on actions related to outstanding amounts, unsolved disputes and other matters. The Financial Senior Associate will be responsible to investigate, reduce and resolve dispute cases by applying standard and local procedures. He will collaborate with multiple departments in a timely and efficient manner, ensuring customer focus, handling issues in the best interest of both the customer and the company and identyfing opportunities for improvement.

- Perform immediate outbound calls to Customer with accounts with items to be collected based on generated collection strategy/ worklist to agree actions in accordance with Bayer strategy.
- Proactively first analysis, priorization and eventual escalation of problem accounts to the appropriate function to accelerate collection of overdue accounts.
- Receive and drive timely resolution or closure of standard collection-related Customer queries, complaints and feedback through multiple source points (email, fax, phone, etc.) by liaising with appropriate internal Bayer function (e.g. O2B for invoicing issues, CATI for Rebates/ Incentives, etc.).
• Review and facilitate customer account monitoring through conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs and in adherence with Bayer policy.
• Contributor within O2C organization. thinking of performing back up activities for O2B department, by handling queries coming from customers about their orders, doing the follow up on their order, but also introducing Orders into SAP.
•Perform process controls (ICS,ICM,BPC) as prescribed in the desktop procedures.
•Update Country-Specific documentations.
Perform evaluation and investigation of disputed items of external customers.

Work relations

• External Customers.
• O2C Operations (local and regional).
• SSCDN O2C Operations.
• ITO Support Organization.
• O2C Center of Expertise.

• same job activities as mentioned job "Collections Support Analyst" at Accenture Outsourcing SAU

Bank Statements allocation for Benelux, SEPA Direct debit process, Bank reconciliations, Open items report, Monthly analysis on customer accounts, Dunning letters and daily contact with customers and accounting department of Benelux are my most common daily tasks. Aditionally I provide internal Trainings to new joiners regarding cash allocation procedure, SAP Work Flow and SEPA domiciliation to several teams.

Booking on SAP invoices from suppliers and review the payment runs, monthly reports and daily contact with the accounting department of Belgium, Netherlands, France, Germany and Switzerland vendors were the main tasks.

Preparing KPI´s for Accounts Payables teams, handling requests for accesses to several IT applications for new joiners.

Handling queries coming from vendors by phone and email for Benelux Market

Main tasks were to calculate pensions and pre-pensions. Including correspondence with the customer and employers.