Jenny Villa

• Designed and implemented automation across core business systems (HubSpot, Zapier, project management tools), reducing manual tasks significantly and improving operational performance by 60%, enabling scalable growth.
• Built scalable business processes that supported 10+ product launches across 5 states, driving ~$100K in new revenue while strengthening integrations between CRM, LMS, and project management platforms.
• Partnered with Marketing, Sales, and Product teams to resolve 20+ cross-department workflows, improving time-to-launch for new initiatives and streamlining platform integrations.
• Owned and maintained data integrity across HubSpot, Shopify, and other operational systems, improving reporting reliability and enabling accurate decision-making at scale.
• Trained and enabled 10+ team members on newly created processes and automation, achieving full adoption within weeks and ensuring sustainability of business systems.
• Built and executed 25+ automation workflows that eliminated manual tasks and saved ~20 hours per week across teams, boosting productivity and scalability.
• Designed and refined startup workflows over 3–6 months, creating repeatable, tech-enabled processes that improved execution speed and supported agile growth.

• Managed daily client and sales operations via remote systems, implementing CRM processes and automation to streamline pipeline tracking and operational reporting.
• Managed daily client and sales operations via CRM and automation tools, accelerating pipeline visibility and consistently exceeding revenue targets by 15%.
• Scaled cross-functional operations (Product, Marketing, CS) to support growth across 5 states and streamline GTM execution.
• Implemented automated, cost-effective solutions that eliminated bottlenecks and delivered a 30% boost in productivity.
• Partnered with senior leadership to design incentive programs that improved retention and team performance.
• Built 25+ automated workflows, saving ~20 hours/week and enabling faster project launches.
• Recruited, onboarded, and scaled the remote workforce by 100%, aligning systems and processes with company expansion.
• Drove employee engagement initiatives that reduced turnover by 40%, safeguarding operational continuity.
• Partnered with senior leadership (COO & CEO) to design incentive and retention programs, improving employee engagement and supporting long-term business continuity.

• Consistently exceeded monthly commission benchmarks by 15% by employing strategic client engagement techniques and leveraging product knowledge to catalyze revenue generation

• Established and nurtured strong client relationships to ensure exceptional service delivery and memorable dining experiences that fostered long-term customer loyalty and positive word-of-mouth referrals

• Elevated service standards by providing guidance and mentorship to team members; Facilitated their mastery of advanced hospitality protocols and techniques, resulting in improved service quality and customer satisfaction metrics

• Spearheaded cross-departmental collaboration initiatives between the Product and HR teams to ensure project execution and achieve successful outcomes that aligned with organizational objectives

• Drove improvements in operational efficiency by identifying areas of opportunity and implementing process improvements, resulting in a 30% increase in productivity across operational workflows

• Led recruitment and onboarding processes to scale team efficiencies; Strategically expanded the remote workforce by 100% to meet evolving business needs

• Utilized data analysis techniques to assess employee data, pinpoint talent retention challenges, and implement effective engagement strategies that resulted in a 40% reduction in turnover rates