Jennifer Lawrence

• Dealing with queries about resorts and pricing, issuing of reports, problem solving, building a relationship with clients and assisting with their resort enquiries, converting their enquiry into a booking
• Implemented targeted marketing strategies for increased sales conversion rates.

• Branch Management & Initial Property Enquiries (by email, social media telephone, online chat)
• Sales, Qualifying Clients & Meeting their Requirements. Responsible for all aspects of a sale through to completion and beyond.
• Dealing with solicitors, accounts and invoices, property portals, foreign currency exchange, website and data update including taking the property photographs and video
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organized and detail-oriented with a strong work ethic.

• Liaison with internal and external Customers, successfully selling a holiday draw to passengers, administration and data collation
• Managed promotional booth setup, creating attractive displays to draw in potential customers.
• Identified potential marketing opportunities to increase brand awareness.
• Maintained accurate records of promotions, inventory levels, and event outcomes for future analysis and improvement efforts.
• Developed strong relationships with potential customers for improved brand awareness and loyalty.
• Liaised between clients and internal teams to address any questions or concerns, ensuring smooth operation of promotions.
• Identified interested and qualified customers to provide potential customers with additional information regarding product.
• Stayed current on industry trends and emerging technologies relevant to the role of a Promoter, incorporating new strategies and techniques as appropriate.
• Motivated team members to meet and exceed sales targets.
• Generated leads for company sales team by collecting contact information from interested event attendees.
• Educated customers on product features and answered questions regarding product use.
• Greeted customers warmly and pleasantly answered inquiries.

• Reception duties, customer support and administration.
• Efficient running of diary and computer databases.
• Effective time management
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.

• Supportive Expat Passport Service- replacement, renewal, lost and stolen.
• Managing of stock and ordering.
• Balancing of accounts.
• Ordering and receiving of courier and postal services.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Paid attention to detail while completing assignments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Effective Customer Service, excelling on Sale of Properties and related administration.
• Established strong client relationships for increased customer satisfaction and repeat business.
• Closed lucrative sales deals using strong negotiation and persuasion skills.

• Effective Customer Service.
• Successful in the Sale of New and Re-Sale Properties.
• Confidentiality.
• Effective dealing with Solicitors and Mortgage Lenders.
• Thorough After Sales Service
• Boosted sales revenue by developing and implementing strategic sales plans and negotiating favorable contracts.
• Increased average deal size through effective negotiation techniques, resulting in higher overall revenues.
• Exceeded sales targets consistently by actively prospecting for new clients and upselling to existing customers.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Set and achieved company defined sales goals.
• Achieved or exceeded company-defined sales quotas.
• Kept detailed records of daily activities through online customer database.

• Time-Managed Telesales - Created Be-Spoke Holidays. A Highly Successful Sales Agent with Booking of Flights, Hotels, Car Hire & Holiday Insurance, handling of general enquiries by telephone or email and did follow up calls as necessary, ability to explain fully policies and terms of conditions and administration and take the necessary payments
• Exceeded sales targets consistently by actively prospecting for new clients and upselling to existing customers.
• Established strong client relationships for increased customer satisfaction and repeat business.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Served customers with knowledgeable, friendly support at every stage of their booking.
• Chatted with customers to discuss and ascertain needs, tailor solutions and close deals.
• Kept detailed records of daily activities through online customer database.
• Recorded accurate and efficient records in customer database.

• Inflight Safety, First Aid, Fire Awareness/Fighting, De-escalation techniques and Human Factors, customer excellence, product knowledge on Inflight Sales (ranked 6th in the world), familiar working shifts & working away from home.
• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
• Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
• Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
• Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Used excellent customer service skills in addressing passengers' needs.

• Regional Secretary / Personal Assistant (Regional Manager Position was Absorbed), thorough & accurate with regional paperwork, reception duties & administration, confidentiality always
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Handled departmental information technology needs.
• Stayed abreast of emerging trends in information technology.
• Compiled and reviewed records to determine information technology program's productivity.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Developed information technology strategies and associated business cases to support department's business plans.
• Recommended information technology policies and procedures, identified problems, evaluated trends and anticipated requirements.

· Induction and Training of District Staff

· Set Up of Training Manual

· Secondment during Bejam take-over

· New-Store Openings around the Country

• Evaluated the effectiveness of training programs using various assessment tools, leading to continuous improvement efforts.
• Facilitated ongoing professional development opportunities for employees, fostering a culture of continuous learning.
• Improved district training programs by conducting thorough needs assessments and implementing tailored solutions.
• Served as an integral part of recruitment efforts by developing job-specific onboarding programs for new hires.
• Partnered with human resources personnel in addressing employee concerns related to professional development opportunities.
• Maintained accurate records of employee training history, leading to informed decision-making regarding future development plans.

· Cash and Stock Control.

· Staff Supervision.

· Mystery Shopper Secondments.

• Supervised daily operations by directing customer service, inventory and sales operations.
• Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
• Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
• Educated and trained staff to equip with knowledge about products, customer service and store policies.
• Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
• Managed cash handling processes accurately to maintain financial integrity within the store's daily transactions.
• Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
• Assisted in recruiting efforts to attract qualified candidates that aligned with the brand values and contributed positively to the team dynamic.
• Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular audits, and training staff on loss prevention techniques.

Conducted in-depth research on consumer trends to advise clients on smart purchasing decisions.

· Demonstration & Sales of Various Electrical Appliances (The First Iceland Store to Sell Appliances)

· Provision of Customer Credit