Jennifer Knowles
Malaga
Summary
Dynamic Operations Director and Co-Founder at Just Go S.L. with a proven track record in driving business growth and enhancing operational excellence. Skilled in maintaining compliance and fostering team collaboration. Proven ability to drive efficiency and optimize processes. Skilled in strategic planning, resource management, and continuous improvement. Strong focus on team collaboration and achieving results. Adaptable, reliable, and capable of leading initiatives to meet changing business needs.
Overview
26
26
years of professional experience
Work History
Operations Director & Co-Founder
Just Go S.L.
01.2013 - Current
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Oversaw business-wide changes to modernize procedures and organization.
- Initiated strategy to drive company growth and increase market share and profitability.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Negotiated favorable terms with suppliers and vendors, significantly reducing operational expenses.
- Developed and executed strategic plans that significantly increased company revenue and market share.
- Cultivated strong industry relationships, leading to collaborative ventures and co-marketing opportunities.
- Achieved significant cost savings by re-negotiating contracts and optimizing resource allocation.
- Championed a culture of innovation, encouraging creative problem-solving throughout the organization.
- Oversaw talent acquisition efforts, building a diverse team of skilled professionals who contributed significantly to the company''s success.
- Navigated complex legal requirements to ensure compliance with industry regulations while minimizing risk exposure for the business.
- Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Streamlined operational processes for improved efficiency and cost reduction.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Reviewed financial and operational reports on regular basis to make effective decisions.
Virtual Professional
Freelance
03.2007 - 12.2012
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Increased brand awareness by developing and implementing targeted social media campaigns.
- Conducted daily updates to social media profiles to boost company online presence.
- Produced visually appealing graphics using design tools such as Canva or Adobe Creative Suite to enhance social media presence.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Obtained, attributed and wrote compelling captions and other text for photos, video, and other graphics for both print and online use.
- Developed custom website features to meet client needs, resulting in improved functionality and increased satisfaction.
- Provided ongoing support for clients post-launch by addressing any concerns or making necessary updates as needed.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Engaged with clients to plan and optimize site issues and queries.
Sales Administrator
Marriott Vacations Worldwide
06.2006 - 08.2006
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Expedited resolution of customer issues by effectively liaising between clients and internal departments, fostering trust in company responsiveness.
- Handled confidential information with discretion, maintaining secure storage of sensitive documents related to pricing structures or contractual agreements.
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Department Supervisor
Club La Costa World
04.2000 - 10.2005
- Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
Executive Assistant to the Managing Director
Hudson International
02.1999 - 03.2000
- Enhanced office efficiency through meticulous organization and prioritization of tasks.
- Managed travel arrangements, anticipating needs and addressing potential issues proactively to ensure smooth trips for the Managing Director.
- Safeguarded sensitive information by implementing strict confidentiality protocols and secure filing systems.
- Enhanced team collaboration by scheduling and preparing for staff meetings, ensuring all necessary resources were available.
- Streamlined communication flow by managing correspondence and scheduling for the Managing Director.
- Optimized time management for the Managing Director by handling day-to-day tasks such as calendar management, phone calls, and email correspondence.
Education
Introduction To Accountancy & Book Keeping
The Open University
United Kingdom05-2011
Business Administration
Ballsbridge College of Busines
Dublin, Ireland04-2000
High School Diploma -
St. Andrew's College
Dublin, Ireland06-1996
Skills
- Operational excellence
- Business management
- Process & continuous improvement
- Content management system
- Maintaining compliance
- Business leadership
Additional Information
My native language is English and I speak an extremely high level of Spanish being able to conduct daily business.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Operations Director & Co-Founder
Just Go S.L.
01.2013 - Current
Virtual Professional
Freelance
03.2007 - 12.2012
Sales Administrator
Marriott Vacations Worldwide
06.2006 - 08.2006
Department Supervisor
Club La Costa World
04.2000 - 10.2005
Executive Assistant to the Managing Director
Hudson International
02.1999 - 03.2000
Introduction To Accountancy & Book Keeping
The Open University
Business Administration
Ballsbridge College of Busines
High School Diploma -
St. Andrew's College
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