Jeffrey Woudenberg
Llucmajor
Summary
Dynamic leader with a proven track record at Marriott Vacations Worldwide, adept in customer service and multitasking. Excelled in enhancing customer satisfaction and streamlining operations, showcasing adaptability and strong communication skills. Achieved significant improvements in guest relations and operational efficiency, demonstrating a blend of hard and soft skills vital for high-paced environments.
Overview
18
18
years of professional experience
Work History
Guest Relations & Activities Manager
Marriott Vacations Worldwide
Llucmajor
08.2023 - Current
- Calculated and recorded department expenses and revenue.
- Resolved customer complaints regarding worker performance or services rendered.
- Monitored daily operations of the Guest Relations team, ensuring customer satisfaction goals were met.
- Resolved escalated customer complaints professionally and efficiently.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Performed administrative duties such as budgeting, financial reporting, and client tracking.
Real Estate Agent
Yes Mallorca Property
Santa Ponsa
06.2022 - 07.2023
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Prepared comparative market analysis to estimate properties' value.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
Ambassador Manager
Gardenhotels
Playa de Muro
04.2018 - 06.2022
- Coordinate the implementation and maintenance of the quality and HACCP systems established in the hotel
- Supervise the day to day of all departments
- Ensure compliance with the usual procedure and operational standards in an efficient and effective manner by the hotel staff
- Identification of areas for improvement and implementation of actions for their optimization
- Covering for the absence of the General Manager
PR Manager
Hoteles Moll
Capdepera
03.2015 - 11.2017
- Contact person for external groups and tour operators
- Carry out the reception and follow-up of complaints, suggestions and requests
- Control and write responses on different digital platforms
- Ensuring compliance with quality standards and established procedures with the aim of achieving customer satisfaction
Area Manager
Cosmo Animación
Sa Coma
02.2013 - 11.2014
- Maintaining a high level of client satisfaction
- Strategical positioning according to the assigned area
- People management: selection, training and motivation of employees
- Concept Development
- Fulfillment of commercial objectives
- Optimizing and overseeing operations to ensure efficiency
Teamleader
Cosmo Animación
Capdepera
03.2010 - 11.2012
- Promote and supervise the activities of the day based on the entertainment program
- Assist the client following the guidelines and standards of the hotel
- Provide preventive and corrective maintenance to department equipment
- Promote the 'UP SELL' through the activities included in the entertainment program
- People management
- Concept Development
Animador Turístico
Cosmo Animación
Cala Millor
03.2007 - 10.2009
- Propose and carry out leisure activities taking into account the general tastes of the clients, their age and their motivations
- I managed the resources and facilities at my disposal to carry out the recreational activities
- Meet with hotel clients to inform them about the establishment and its leisure program
- Motivate the client to participate in the activities
- Inform customers about the entertainment offer in the city and its surroundings
Education
DipHe - Hotel Management
EAE Business School
Madrid10.2020
HNC - Facility Management
ROC Nova College
Haarlem05.2006
High School Diploma -
Coornhert Lyceum
Haarlem05.2004
Skills
- Ability to Multitask
- Customer Service
- Adaptability
- Communication Skills
- Leadership
Hobbies and Interests
- Movies
- Reading
- Cooking
- Boxing
References
References available upon request
Languages
Dutch
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
German
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Italian
Elementary (A2)
A2
Timeline
Guest Relations & Activities Manager
Marriott Vacations Worldwide
08.2023 - Current
Real Estate Agent
Yes Mallorca Property
06.2022 - 07.2023
Ambassador Manager
Gardenhotels
04.2018 - 06.2022
PR Manager
Hoteles Moll
03.2015 - 11.2017
Area Manager
Cosmo Animación
02.2013 - 11.2014
Teamleader
Cosmo Animación
03.2010 - 11.2012
Animador Turístico
Cosmo Animación
03.2007 - 10.2009
DipHe - Hotel Management
EAE Business School
HNC - Facility Management
ROC Nova College
High School Diploma -
Coornhert Lyceum
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