Jefferson Labiano Coca
ALICANTE
Summary
Resourceful Hospitality Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, operational management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring positive experiences for both guests and staff. Committed to maintaining quality standards and improving service delivery.
Overview
11
11
years of professional experience
Work History
Tourism Assistant
SUN-E-TOURISM
Alicante
05.2023 - Current
- Provided customers with information about local attractions, events, and other points of interest.
- Used knowledge of travel routes and destination sites to plan and coordinate tour itineraries.
- Described tour points of interest to group members, responding to questions and inquiries.
- Selected travel routes and sites to visit based on knowledge of specific areas.
- Greeted tourists upon arrival and provided tour information.
Restaurant Manager
Depinchos Restaurant
Alicante
06.2016 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Distributed food to service staff for prompt delivery to customers.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Head Waiter
MEET Argentinian Restaurant
Liverpool
06.2014 - 06.2015
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Set up tables in between patrons to reduce wait times.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
Computer Sales Specialist
Media Markt Saturn Retail Group
Alicante
09.2013 - 02.2014
- Provided technical support to customers in the selection of computer hardware, software and peripherals.
- Assisted with troubleshooting customer hardware, software and network issues.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Course On Ice Wines
CDT BENIDORM TURISME
Benidorm,Spain01-2024
Course On European Sweet Wines
CDT ALICANTE TURISME
Alicante,Spain12-2022
Technician in Microcomputer Systems And Networks
IES MARE NOSTRUM
Alicante,Spain06-2013
High School Diploma -
IES FRANCISCO FIGUERAS PACHECO
Alicante,Spain06-2011
Skills
- Teamwork and Collaboration
- Event Coordination
- Initiative and Self-Motivation
- Wine Knowledge
- Table Setting
- Guest Relations Management
- Adaptability and Flexibility
- Network Operating Systems
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Italian
Beginner (A1)
A1
References
References available upon request.
Timeline
Tourism Assistant
SUN-E-TOURISM
05.2023 - Current
Restaurant Manager
Depinchos Restaurant
06.2016 - Current
Head Waiter
MEET Argentinian Restaurant
06.2014 - 06.2015
Computer Sales Specialist
Media Markt Saturn Retail Group
09.2013 - 02.2014
Course On Ice Wines
CDT BENIDORM TURISME
Course On European Sweet Wines
CDT ALICANTE TURISME
Technician in Microcomputer Systems And Networks
IES MARE NOSTRUM
High School Diploma -
IES FRANCISCO FIGUERAS PACHECO
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