Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Darts
Timeline
Generic

Jeanette Fisher

Fuengirola

Summary

I am hard working, loyal, reliable and flexible with a cheery personality and passionate about promoting lasting customer satisfaction. I work well as part of a team as well as an individual and have the discipline to work well from home. During my working life I have gained experience within many different areas and industries. I enjoy challenges, helping people and resolving issues all with attention to detail and good organisational skills. I also have a passion for building and maintaining relationships with clients and colleagues alike.

Overview

38
38
years of professional experience

Work History

Freelance Customer Service Representative

HandyExperts
03.2021 - Current
  • Joined a remote team as a property maintenance CSR taking bookings and providing customer service to new and existing property owners and landlords both in the UK and overseas
  • Duties include responding to customer inquiries, taking bookings, dealing with complaints all via inbound calls, emails, web enquiries, Slack, Whatsapp, Checkatrade and live chats; entering client details on the CRM; passing on job details to relevant tradesmen; downloading and uploading customer photos and videos; updating and maintaining customer records on the CRM; corresponding with colleagues using Slack.

Customer Service/Admin. Manager

Direct Property Investments Ltd
01.2012 - 01.2021
  • Started as a qualifier within an office environment and part of a team calling potential clients to explain products and passing information to the sales team
  • Moved to the administration team and took on marketing roles
  • Duties included calling potential clients to qualify, processing Google enquiries and inbound calls, inputting and updating client information on the CRM and in Mailchimp, liaising with sales team, creating marketing campaigns, updating brochures, documents, and website, proofreading marketing material, training new staff, creating daily reports.

Customer Service Agent

Incentive Leisure Group
01.2008 - 12.2011
  • Telemarketer/customer service agent working within a large office environment as part of a team
  • Duties included answering inbound calls, qualifying potential clients, arranging appointments using a live global diary, using bespoke CRM to input/update client details, notes, appointments, conversations, and communications.

Customer Service Agent

Club La Costa Hotels & Resorts
01.2006 - 01.2008
  • Started as part of a team of telemarketers and progressed to contracts administrator
  • Duties included calling potential clients, arranging accommodation and airport pickups, using a live global diary to book accommodation, taking card details for payments, inputting contracts onto bespoke CRM, creating mail merge documents, creating and checking DSR, SQL, and tour reports.

Education

Skills

  • Good telephone manner and communications both verbal and written
  • Typing (70 wpm)
  • Problem solving
  • Proof reading
  • Microsoft Office
  • Bespoke pc programs including various CRMs
  • Book-keeping to trial balance
  • Data input
  • Mailbox management
  • Customer record management

Hobbies and Interests

I like nothing better than spending time with friends and family. The beach is where I relax whilst listening to music and reading a good book. I love travelling and good food. I enjoy problem solving and a good challenge. On Tuesday evenings I play darts in a local league.

Darts

I play darts in a local league, both singles and pairs.

Timeline

Freelance Customer Service Representative

HandyExperts
03.2021 - Current

Customer Service/Admin. Manager

Direct Property Investments Ltd
01.2012 - 01.2021

Customer Service Agent

Incentive Leisure Group
01.2008 - 12.2011

Customer Service Agent

Club La Costa Hotels & Resorts
01.2006 - 01.2008

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Jeanette Fisher