Jay Kay Henrik Lenz
Malaga
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
novasol
Malaga
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
IT Service Desk Analyst
serem
Malaga
10.2022 - 08.2023
- Provided technical assistance to customers via telephone and email, troubleshooting hardware and software issues.
- Maintained customer records in ticketing system, documenting all interactions with customers.
- Assisted users in resolving technical problems by following standard procedures and escalating unresolved issues to the appropriate IT teams.
- Installed and configured computer hardware operating systems and applications.
Customer Service Representative
konecta
Malaga
05.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Factory Production Worker
Famadesa
Malaga
09.2018 - 11.2020
- Operated machinery to fabricate and assemble product components.
- Performed daily maintenance of assembly machines and tooling.
- Inspected finished products for defects or flaws.
- Monitored inventory levels throughout the shift.
Activities Coordinator
Adacema
Malaga
04.2016 - 09.2018
- Organized recreational activities to promote social interaction among participants.
- Maintained accurate records of participant attendance and progress reports.
- Scheduled and coordinated events and activities.
Education
Bachelor of Science -
Flexschule
Germany06-2015
Skills
- Complaint resolution
- Appointment Scheduling
- Information Security
- Call Management
- Data Entry
- Inbound and Outbound Calling
Affiliations
- surf
- gaming
- pc modding
Languages
German
First Language
Spanish
Proficient (C2)
C2
English
Intermediate (B1)
B1
Timeline
Customer Service Representative
novasol
08.2023 - Current
IT Service Desk Analyst
serem
10.2022 - 08.2023
Customer Service Representative
konecta
05.2021 - 05.2022
Factory Production Worker
Famadesa
09.2018 - 11.2020
Activities Coordinator
Adacema
04.2016 - 09.2018
Bachelor of Science -
Flexschule
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