JAVIER ALONSO LOPEZ
MADRID
Summary
Detail-focused Support Specialist with 17 years employing knowledgeable, research-intensive approach to computer hardware and software problem resolution. Expert at performing IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standards adoption and IT documentation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
System Support Specialist
IBM ISC
03.2008 - Current
- Dealing with Access Management procedures on the different applications.
- Technical Owner and Technical Owner Delegate on the processing activities.
- Dealing with CARS session (common Account Receivable System) and iERP SAP invoicing system.
- Handling customer objections and using multiple software programs simultaneously.
- I have increased my aptitude for effective communication through iterations with multiples of personality types.
- Address concerns regarding billing and making changes to Customer accounts.
- SQL activities over CARS session such as searching on CARS Tables , Billing Data Sets , Customers Record Database.
- QMF for Workstation doing conexion on DB2 , and querying different tables , doing Union and Join with the tables to search for billing results.
- Excel worksheet using the formulas label , data tables , pivot tables results.
Account Receivable Specialist
IBM ISC
03.2006 - 03.2008
- Cash and Collection Specialist on Iberia Team
- Handling CARS / CDMS internal tools
- Forecast application to ensure payments flow downstream to applications.
Account Receivable Specialist
Tiscali
01.2005 - 01.2006
- Providing information on products, follow up on clients when needed to ensure that the issue has been solved.
- First level support and escalate the issue if still persisting on the tool.
Education
Bachelor Degree - Tourism
Rey Juan Carlos University
Madrid, SpainSkills
- Technical knowledge to meet business needs
- Deliver outstanding service to customers
- Agile Methodology practices
- Always looking for directions of working improvements
- Ensuring collaboration within the team members
- Taking the responsibility to optimize performance by working with other teams
- Remote Support
- Technical Documentation
- Problem Solving
- Cloud Computing
- Time Management
- Adaptability
- Analytical Thinking
- Process Improvement
- Customer Service
- Technical Troubleshooting
- Project Management
- Team Collaboration
- Operating System Expertise
- Incident Management
- Continuous Learning
Languages
Spanish
Bilingual or Proficient (C2)
English
French
Studies
Enterprise Technician and Touristic Activities ( subjects on the career Accounting , Art , Geography , History , languages , Hotel and Travel agency Management )
Street
C/CESAR CORT BOTI, 16 PTAL 1 3º C
Coursework
- Security & Privacy by Design (SPbD) at IBM
- Technical Owner Certification at IBM.
- Outlook Certification at IBM.
- SAP invoicing at IBM.
- Agile Methodology at IBM.
- Microsoft Office; Word, Excel, and Macros at IBM.
- IBM ITIL Foundation.
- Project Management Fundamental at IBM.
- Lotus Notes basic and administration at IBM.
- Java scrip basic administration at IBM.
- Social Network and Community Manager at IBM.
- Android Administration at IBM.
- Finance and Accounting at IBM.
- Amadeus at Halcon Viajes enterprise.
Timeline
System Support Specialist
IBM ISC
03.2008 - Current
Account Receivable Specialist
IBM ISC
03.2006 - 03.2008
Account Receivable Specialist
Tiscali
01.2005 - 01.2006
Bachelor Degree - Tourism
Rey Juan Carlos University
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