Javier Martos Valladares
Madrid
Summary
Results-oriented Desktop Support Engineer with 3+ years of experience providing quality and professional installation and maintenance of software and hardware, providing configuration and support of desktop and laptop computers.
Strong knowledge of communication protocols and well-versed in Windows, Linux and MacOS operating systems.
Aiming to deliver an exceptional level of customer service in IT support with strong experience in ticket management, documentation and remote technical support delivery.
Skilled at maintaining positive and effective communications.
Overview
9
9
years of professional experience
Work History
Desktop Support Engineer
Valsoft Corporation
01.2022 - 02.2024
- Management and tracking of tickets, keeping the client informed and prioritizing judiciously.
- Supplied end-user assistance for hardware, software and network systems via remote and on-site support.
- Configured hardware, devices, and software to set up work stations for employees.
- Solving It issues with a combination of knowledge, experience and the use of troubleshooting methodology
- Software Installation and Updates
Desktop Support Engineer
VSN Innovation & Media Solutions
01.2020 - 01.2021
- Supplied end-user assistance for hardware, software and network systems via remote and on-site support.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Collaboration in the installation and start-up of IT infrastructures
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Coordinated with vendors on warranty claims for faulty equipment.
Broadcast Technician
Grupo Secuoya
09.2014 - 10.2020
- Installed and configured broadcast software to optimize performance.
- Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
- Coordinated with engineers and producers to ensure effective operation of broadcast systems.
- Troubleshot issues with broadcast systems to resolve problems quickly to minimize downtime.
- Selected sources from which programming would be received or through which programming would be transmitted.
- Adjusted controls on station console to regulate transmission fidelity, contrast, and brightness.
Education
Bachelor of Science - Information Technology
UNED
Madrid, Spain07.2019
Associate of Science - Radio And Television Broadcasting Technology
CEV
Madrid, SpainSkills
- Expert in remote and on-site consultation within an IT environment
- Familiar with procedures for IT assistance in LANs, routers, peer-to-peer file sharing, connectivity of remote desktop servers, TCP/IP networking and more
- Prepared to work on weekend, rotational and night shifts
- Customer Support
- Paperwork Processing
- Technical Troubleshooting
- System Maintenance
- Software Updates
- Remote Support
- Systems and Software Expertise
- Organizational Skills
Languages
English
Upper intermediate (B2)
Timeline
Desktop Support Engineer
Valsoft Corporation
01.2022 - 02.2024
Desktop Support Engineer
VSN Innovation & Media Solutions
01.2020 - 01.2021
Broadcast Technician
Grupo Secuoya
09.2014 - 10.2020
Bachelor of Science - Information Technology
UNED
Associate of Science - Radio And Television Broadcasting Technology
CEV
Tools
- Windows, Linux, Macos
- Jira
- Salesforce
- Microsoft 365
- Google suite
- Microsoft Azure Cloud
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