Javier Cabrera Recaño

-Dealing with customer needs at the office at the highest standar.

-Keeping daily maintanece of stock according to the reservations made online.

-Acquiring a good understanding and knowledge of all company products; tools; labels and partners; CS business (processes, organisation, responsibility, targets…); company structure, organisation.

• Ensuring that customer requests (information needs, problems, complaints, etc.) are handled professionally
• Fully understanding customers request in order to identify problem, complaint or information need; preparing tailored and complete solution; escalating to respective distribution list, department or support group; answering customers request via e-mail, phone and/or chat in a complete and timely manner
• Ensuring that customer documents (IDs) are handled and approved following guidelines and procedures
• Verifying correctness of documents; contacting users in case if incorrect documents and checking multiple accounts; process of withdrawals
• Ensuring acquiring profound knowledge and that new requirements due to introduction of regulated markets and platform changes are understood and handled professionally - being up-to date
• Acquiring a good understanding and knowledge of all company products; tools; labels and partners; CS business (processes, organisation, responsibility, targets…); company structure, organisation
• Adapting to new tools, products, processes and labels; fully understanding and being able to cope with the complexity of integration
• Keeping always up to date and well informed regarding new information, updates, special offers, market situations
• Ensuring feedback flow and reporting
• Reporting general problems, ideas on product and process enhancements, suggestions for improvements, work enhancement ideas, analysing and preparing delicate/legal user cases
• Ensuring team collaboration
• Helping other colleagues, spreading necessary and relevant information amongst colleagues, assisting with introduction of new team members, cross location team collaboration, adapting to business requirements and workload situations
• Bwin Party, Gibraltar

• Taking bets online and over the phone by using company specified tools
• Handling customer requirements and complains
• Reporting and communication to management and other department
• Gibraltar

• Customers facing and serving
• Managing all bar activities: stock supervision and maintenance, goods procurement, cash flow and balance control, personnel supervision, events organisation etc.
• La Línea

• La Línea

• Gibraltar

• Personnel supervision and ensuring correct sales functioning and business flow
• Sales and customer facing
• London