Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Jason Saggs

Jason Saggs

Safer Gambling & Affordability Executive
La Linea De La Concepción

Summary

Experienced Safer Gambling & Affordability Executive with over 4 years of experience in Gambling. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Safer Gambling & Affordability Executive

Lottoland
Ocean Village
02.2021 - Current
  • Delivered services to business requirements within specific timeframes.
  • Conducted research, gathered information from multiple sources and presented results
  • Contact players via electronic communication and telephone.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Carried out day-to-day duties accurately and efficiently.
  • Offered friendly and efficient service to players, handled challenging situations with ease.

Customer Service Executive

Lottoland
Ocean Village
12.2019 - 02.2021
  • Asked open-ended questions and researched issues in system to resolve various player queries.
  • Provided efficient customer service and answered questions via phone, email or online chat.
  • Escalated critical player issues to exterior teams via Jira Slack or Trello to avoid lost revenue and canceled business.
  • Explained online self-help options to players to promote additional and after-hours support choices.
  • Knowledgeable of upcoming promotions to answer queries in relation to promotions.
  • Updated account information to maintain player records.
  • Clarified player issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

Nower Hill
London
09.1980 - 06.1984

Skills

Gambling knowledge

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Timeline

Safer Gambling & Affordability Executive

Lottoland
02.2021 - Current

Customer Service Executive

Lottoland
12.2019 - 02.2021

High School Diploma -

Nower Hill
09.1980 - 06.1984

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Jason SaggsSafer Gambling & Affordability Executive