Jason Saggs
Safer Gambling & Affordability Executive
La Linea De La Concepción
Summary
Experienced Safer Gambling & Affordability Executive with over 4 years of experience in Gambling. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Safer Gambling & Affordability Executive
Lottoland
Ocean Village
02.2021 - Current
- Delivered services to business requirements within specific timeframes.
- Conducted research, gathered information from multiple sources and presented results
- Contact players via electronic communication and telephone.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to players, handled challenging situations with ease.
Customer Service Executive
Lottoland
Ocean Village
12.2019 - 02.2021
- Asked open-ended questions and researched issues in system to resolve various player queries.
- Provided efficient customer service and answered questions via phone, email or online chat.
- Escalated critical player issues to exterior teams via Jira Slack or Trello to avoid lost revenue and canceled business.
- Explained online self-help options to players to promote additional and after-hours support choices.
- Knowledgeable of upcoming promotions to answer queries in relation to promotions.
- Updated account information to maintain player records.
- Clarified player issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Nower Hill
London 09.1980 - 06.1984
Skills
Gambling knowledge
Attention to Detail
Analytical and Critical Thinking
Active Listening
Written Communication
Organization and Time Management
Teamwork and Collaboration
Decision-Making
Problem-Solving
Timeline
Safer Gambling & Affordability Executive
Lottoland
02.2021 - Current
Customer Service Executive
Lottoland
12.2019 - 02.2021
High School Diploma -
Nower Hill
09.1980 - 06.1984