JARI B. ÁLVAREZ CIERE
TENERIFE
Summary
Dynamic and multilingual professional with extensive experience in customer service and vehicle management. Excelled in reservation management and guest relations, enhancing customer satisfaction and engagement. Skilled in multitasking and fluent in multiple languages, I significantly improved operational efficiency and team cohesion.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Car Rental Agent
AVIS
REINA SOFÍA AIRPORT
01.2024 - Current
- Explained the terms of rental agreements to customers.
- Processed customer reservations and payments.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Responded promptly to customer inquiries via phone or email.
- Resolved customer complaints in a timely manner.
- Upsold additional services such as insurance coverage or fuel plans.
- Reported any suspicious activities or incidents observed on the premises.
- Trained new employees on operational procedures related to car rentals.
- Performed basic maintenance such as checking tire pressure, fluid levels.
- Ensured that all safety regulations were followed when handling vehicles.
Translator and Interpreter/Healthcare Customer Service Representative
QUIRON SALUD
COSTA ADEJE
09.2022 - 12.2023
- Interpreted conversations between English-, Dutch-, or German-speaking patients and Spanish-speaking staff members.
- Discussed translation requirements with clients to determine fees to charge for provided services.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Provided written translations of legal, medical, and technical documents.
- Adhered to ethical codes protecting information confidentiality.
Tour Guide/Adventure Guide
GRUPO GT3
LAS CHAFIRAS, TENERIFE
01.2022 - 08.2022
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Selected travel routes and sites to visit based on knowledge of specific areas.
- Provided detailed information to tourists about local attractions and points of interest.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Made successful hotspot recommendations to guests based on individual tastes and preferences.
- Conducted engaging and informative tours for groups of varying sizes, ensuring a memorable experience.
Private Driver
SIERRA Y GONZALEZ
REINA SOFÍA AIRPORT, TENERIFE
09.2019 - 01.2022
- Arranged to pick up customers or groups.
- Followed safety regulations and state laws governing vehicle operation.
- Drove employer's relatives, visitors, and business partners from place to place.
- Provided excellent customer service throughout each ride experience.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Conversed with passengers regarding destination, routes and local services.
- Transported VIPs safely and efficiently to their desired destination.
- Performed preventive maintenance and minor repairs on vehicle.
- Inspected tires, lights, brakes, gas level prior to departing on a trip.
- Completed routine vehicle inspections to identify and forecast potential problems.
Car Rental Agent
AUTOS TROPIC
SOUTH TENERIFE
07.2017 - 08.2019
- Utilized computer software systems for tracking transactions and updating customer profiles.
- Explained the terms of rental agreements to customers.
- Collected money, provided change and recorded transactions on receipts.
- Processed customer reservations and payments.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Responded promptly to customer inquiries via phone or email.
- Resolved customer complaints in a timely manner.
- Upsold additional services such as insurance coverage or fuel plans.
- Performed basic maintenance such as checking tire pressure, fluid levels.
- Ensured that all safety regulations were followed when handling vehicles.
Receptionist
JACARANDA HOTEL
COSTA ADEJE, TENERIFE
01.2017 - 07.2017
- Coordinated pick-up and delivery of express mail services.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Prepared welcome packages for new hires.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Developed and maintained a filing system for essential documents, improving office organization.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Assisted with special projects assigned by management when required.
Restaurant Waiter
E.T.T (TEMPORARY EMPLOYMENT COMPANY)
SOUTH TENERIFE
01.2016 - 12.2016
- Assisted guests with making food and beverage selections.
- Set up tables in between patrons to reduce wait times.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Checked on guests during meals to ensure satisfaction with each course.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted customers, provided menus and answered questions about menu items.
- Participated in banquets or catering functions held outside restaurant premises.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Car Rental Agent
AVIA CAR
SOUTH TENERIFE
03.2015 - 01.2016
- Performed basic maintenance such as checking tire pressure, fluid levels.
- Ensured that all safety regulations were followed when handling vehicles.
- Explained the terms of rental agreements to customers.
- Collected money, provided change and recorded transactions on receipts.
- Processed customer reservations and payments.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Responded promptly to customer inquiries via phone or email.
- Resolved customer complaints in a timely manner.
- Adhered to company policies regarding cash handling procedures.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Upsold additional services such as insurance coverage or fuel plans.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Baggage Handler
LA PINTA HOTEL
LAS AMERICAS, TENERIFE
03.2013 - 02.2015
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Manually lifted heavy suitcases weighing up to 50 pounds while loading them onto planes.
- Assisted passengers with special needs by providing wheelchairs or other assistance devices.
- Packed boxes and stock using organizational guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Education
High School Diploma -
IES LAS GALLETAS
LAS GALLETAS, TENERIFE 06-2011
Skills
- Reservation management
- Team player mentality
- Strong multitasking
- Vehicle knowledge
- Policy comprehension
- Rental transactions
- Transportation and travel
- Humor and wit
- Multilingualism
- Licensed driver
- Answering client questions
- Guest relations
- Customer engagement
- Group management
Languages
Spanish
First Language
English
Advanced (C1)
C1
Dutch
Advanced (C1)
C1
German
Intermediate (B1)
B1
Certification
- Driving License
- Maritime Safety and Security Management Certificate
- Crowd Management on Passenger Ships Certificate
- Maritime Transportation Ro-ro Cargo Certificate
- Physiotherapy Course Certificate
Timeline
Car Rental Agent
AVIS
01.2024 - Current
Translator and Interpreter/Healthcare Customer Service Representative
QUIRON SALUD
09.2022 - 12.2023
Tour Guide/Adventure Guide
GRUPO GT3
01.2022 - 08.2022
Private Driver
SIERRA Y GONZALEZ
09.2019 - 01.2022
Car Rental Agent
AUTOS TROPIC
07.2017 - 08.2019
Receptionist
JACARANDA HOTEL
01.2017 - 07.2017
Restaurant Waiter
E.T.T (TEMPORARY EMPLOYMENT COMPANY)
01.2016 - 12.2016
Car Rental Agent
AVIA CAR
03.2015 - 01.2016
Baggage Handler
LA PINTA HOTEL
03.2013 - 02.2015
High School Diploma -
IES LAS GALLETAS
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