Jantida Atenta
Sant Just Desvern
Summary
Dynamic Airline Cabin Crew member with 13 years of diverse experience in delivering exceptional service and ensuring passenger safety. Adept at building strong customer relationships, optimizing operations, and inspiring team members to excel. Skilled in customer service, conflict resolution, safety procedures, and promoting sales and service strategies. Proven ability to multitask, work under pressure, and collaborate effectively to meet deadlines. Dedicated to maintaining high standards of professionalism and leveraging strong interpersonal and communication skills to exceed customer expectations. Proficient in Microsoft Office, decision-making, and teamwork. Ready to contribute to a high-energy team and elevate the overall flight experience.
Overview
25
25
years of professional experience
Work History
Guide Tour Operator
Freelancer
01.2023 - Current
- Organized activities and events for tour groups, including historical reenactments, educational visits and cultural performances.
- Provided personalized travel arrangements for guests, including transportation, accommodation, and tour reservations.
- Prepared and delivered daily weather, safety, and site-specific briefings to ensure a safe tour experience.
- Provided excellent customer service by meeting the individual needs of each tour group.
- Developed safety protocols and procedures to ensure the safety of tour groups during their trips.
- Developed a comprehensive understanding of the local transportation network and organized efficient routes for tour groups.
- Advised tour groups on appropriate clothing, gear and supplies for their trips.
- Developed a comprehensive online booking system that improved customer experience and reduced tour-scheduling time.
- Developed an in-depth understanding of the local area, including history, culture, and customs.
- Demonstrated excellent communication skills in both English and the local language, resulting in improved customer service.
- Utilized effective storytelling techniques to engage and educate tour groups.
- Demonstrated exceptional attention to detail by ensuring tour members were safe and accounted for at all times.
Tour Leader
World Surprise Agency (AIA Annual Convention 2025)
10.2025 - 10.2025
- Led diverse groups through engaging itineraries, ensuring memorable experiences for all participants.
- Coordinated logistics for transportation, accommodations, and activities to enhance operational efficiency.
- Developed and implemented safety protocols to promote secure travel environments for guests.
- Mentored junior staff in customer service excellence and tour management best practices.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 35 people on scheduled tours.
- Partnered with local communities to provide authentic experiences for clients while supporting sustainable tourism practices.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Worked closely with management staff to create new and lucrative tours.
Extra for Commercial Shoot
Samsung Mobile
05.2024 - 05.2024
- Appeared in a national television commercial in brand recognition.
- Demonstrated a high degree of improvisational skills, adapting to unexpected changes on the set.
- Collaborated with a team of actors to create a powerful, emotionally-driven scene.
- Worked with movement coaches to develop a range of physical techniques to bring characters to life.
- Facilitated improvisation exercises to create a more organic and dynamic on-stage experience.
Personal Thai Chef Table
Freelancer
01.2022 - 01.2023
- Created attractive and appetizing food presentations, resulting in an increase in customer satisfaction.
- Maintained a clean and organized workstation.
- Managed the kitchen inventory, ensuring that all ingredients were fresh.
- Developed new recipes that increased customer satisfaction.
- Prepared meals according to specific customer orders.
- Developed cost-effective meal solutions that reduced food costs.
- Provided a friendly and welcoming experience to customers.
- Utilized problem-solving skills to handle unexpected situations.
- Developed and implemented a training program for kitchen staff that improved efficiency and quality of output.
Sale and Telemarketing
Mosset consulting S.L.
02.2022 - 08.2022
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Maintained and recorded customer information in database.
- Handled inbound telephone calls from interested customers.
- Presented information about membership details and purchase advantages.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Resolved customer complaints by escalating calls to proper department.
- Educated customers about product or service offerings meeting individual needs.
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
- Made appointments with interested customers according to schedule availability.
- Persuaded customers by explaining how products and services meet needs and desires.
- Followed script to share product features, pricing and benefits.
- Made 90-110 calls per day.
Senior Cabin Crew member
Fly Dubai
02.2011 - 07.2019
- Attended training in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Directed junior team members in proper duties and company regulations.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Observed passengers for intoxication or possible threat to safety.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Worked with cross-functional teams to identify and resolve conflicts, resulting in increased team cohesion and morale.
- Developed and implemented strategies to motivate and engage team members, resulting in increased team morale and productivity.
- Developed and maintained positive relationships with customers, suppliers, and other stakeholders.
- Analyzed and troubleshot customer complaints and feedback, resulting in improved customer service.
First & Business Class crew member
Qatar Airways
01.2006 - 10.2010
- Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Held employees responsible for fulfilling required duties and tasks during designated shifts.
- Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Offered answers to passengers' questions and resolved issues that arose during flights.
Branch Manager & Child Development Class Leader
Gymboree Play & Music
07.2000 - 01.2006
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Disciplined employees to encourage compliance with company policies and procedures.
- Planned work schedules to maintain adequate staffing levels.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Incorporated music, art and theater into lesson planning.
- Read stories to children and taught painting, drawing and crafts.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Participated in workshops, training and conferences to improve educational skills.
Education
Bachelor - Mass Communication
Far Eastern University
Manila, Philippines03.1996
Skills
- Microsoft Office
- Decision Making
- Teamwork
- Time Management
- Leadership
- Ability to Multitask
- Customer Service
- Ability to Work Under Pressure
- Ability to Work in a Team
Languages
Thai
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Elementary (A2)
Timeline
Tour Leader
World Surprise Agency (AIA Annual Convention 2025)
10.2025 - 10.2025
Extra for Commercial Shoot
Samsung Mobile
05.2024 - 05.2024
Guide Tour Operator
Freelancer
01.2023 - Current
Sale and Telemarketing
Mosset consulting S.L.
02.2022 - 08.2022
Personal Thai Chef Table
Freelancer
01.2022 - 01.2023
Senior Cabin Crew member
Fly Dubai
02.2011 - 07.2019
First & Business Class crew member
Qatar Airways
01.2006 - 10.2010
Branch Manager & Child Development Class Leader
Gymboree Play & Music
07.2000 - 01.2006
Bachelor - Mass Communication
Far Eastern University