JAN M. GONZALEZ
L'Ampolla
Summary
Experienced professional with a diverse background in customer support and professional foiling. Strong history of effectively expanding a small business in the efoil industry. Committed to ensuring customer satisfaction and excelling in a business environment. Recognized for reliability, adaptability, maintaining composure under pressure, and adeptly resolving issues. Ready to bring these skills to benefit your organization.
Overview
22
22
years of professional experience
Work History
Efoil School, Rental and Sales Owner
Neptune Efoil Xperience
01.2020 - Current
- Teaching efoiling and efoils rentals
- Managing daily operations, ensuring high-quality service and customer satisfaction.
- Developed strategic business plans and social media (Facebook, Instagram, Tiktok) to enhance operational efficiency and market presence.
- Waydoo official reseller in Spain
- Aftersale service and troubleshooting assistance
System and Network Engineer
MTF Quadra S.A.
07.2013 - 01.2017
- Installation and troubleshooting of Windows et Active Directory
- Installation and troubleshooting of VMware system
- Installation and troubleshooting of Hyper-V
- Customer training and assistance on Cloud system
- Configured and maintained network infrastructure to optimize performance and reliability.
- Customer training and assistance on Kaspersky and SAN
Level 2 Technical Support Representative
Procter & Gamble, P&G
04.2006 - 01.2013
- Concierge service (personalized support of high level employees of the company)
- Support Blackberry (BES) and Apple devices (ActiveSync)
- Project deployment Windows7
- Service Manager (HP) Support Team Ticket Management
- Cisco VER/virtual room support and deployment
- Nortel VPN (SecurID/DigitalID) support
- Led technical support team, improving response times and customer satisfaction.
IT Site Support and Site Management
MTF Quadra S.A. (Backup at CICR Red Cross)
02.2009 - 03.2009
- Servers Maintenance
- Active Directory Management
- Users Support
- Backups Management
IT Specialist
Freelance
07.2005 - 04.2006
- Troubleshooting private customers (Windows system and environment)
- Provided technical support for hardware and software, resolving issues promptly.
- Fsys Informatique (freelance)
System and Network Technician
Fsys Informatique
10.2003 - 04.2004
- Assistance of private customers
- Installed and configured network hardware including routers, switches, and firewalls.
- Troubleshooting, installation and after sale service
- Assistance update of NT4 network to Windows Server 2000/2003
- Management of computer park (Backup, security, users support)
- Active Directory management
Education
formation Windows 2003 Server 7 modules MCSE - IT Training
IFAG
Geneva, Switzerland01.2005
Business Apprenticeship in Accountancy/trustee -
DPS Conseil & Révision S.A.
Geneva, Switzerland01.1998
No Degree -
Kimberly High School
Kimberly, Wi 54136, United StatesSkills
- All around board sports expert
- Efoil/Foil technical professional
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
LANGUAGES
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
References
@neptunefoilxperience
Hobbies and Interests
Photo/Video editing, Foiling, Wakeboarding, Snowboarding, Wakesurfing, Skateboarding, Astronomy, Olive oil producer, Cat/dog and animal lover in general..
Timeline
Efoil School, Rental and Sales Owner
Neptune Efoil Xperience
01.2020 - Current
System and Network Engineer
MTF Quadra S.A.
07.2013 - 01.2017
IT Site Support and Site Management
MTF Quadra S.A. (Backup at CICR Red Cross)
02.2009 - 03.2009
Level 2 Technical Support Representative
Procter & Gamble, P&G
04.2006 - 01.2013
IT Specialist
Freelance
07.2005 - 04.2006
System and Network Technician
Fsys Informatique
10.2003 - 04.2004
formation Windows 2003 Server 7 modules MCSE - IT Training
IFAG
Business Apprenticeship in Accountancy/trustee -
DPS Conseil & Révision S.A.
No Degree -
Kimberly High School
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