Jan Van den Driessche
Olivella
Summary
Dynamic Regional Accounts Receivable Coordinator at Revlon Inc., with extensive SAP expertise and a track record of streamlining processes to enhance operational efficiency. Demonstrated leadership in driving team performance and consistently meeting key performance indicators. Proven skills in relationship management and problem-solving, ensuring optimal outcomes in high-pressure environments. Committed to leveraging innovative strategies to further improve all order-to-cash operations. Seasoned supervisor in office and administrative support, with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams, while maintaining high levels of accuracy and compliance.
Overview
27
27
years of professional experience
Work History
Regional Accounts Receivable Coordinator
Revlon Inc.
Barcelona
07.2017 - Current
- Facilitated order processing by managing SAP's credit check system and coordinating with related departments.
- Facilitated the resolution of orders held up due to credit concerns.
- Generated detailed analysis of overdue invoices and invoicing errors.
- Produced regular reports on DSO performance.
- Monitored key metrics for Revlon Popshop site each month, focusing on orders and invoicing activities.
- Coordinate the issuance of quarterly and yearly rebate invoices.
- Ensured steady attainment of key performance indicators and service level agreements.
- Streamlined backup plans to ensure consistent operations during staff absences.
- Prepare daily summaries of block orders for Customer Service and Sales teams.
- Assessed and managed high-risk orders.
- Provided continuous support and directives to the team for optimal achievement of goals.
- Ensured accurate processing for complicated payment transactions.
- Managed direct debit processes collaborating with treasury.
- Validate customer accounts to ensure accuracy across all sales organizations.
- Drive process enhancement projects in collaboration with IT across EMEA.
- Conducted performance evaluations for team members.
- Consistently delivered updates to senior leaders across AR, sales, and customer service departments.
- Consistently addressing challenges with effective problem-solving strategies.
- Handled credit management responsibilities during periods of low staffing.
- Maintained ongoing interaction with departments such as Master data, credit control, treasury, GL accounting and accounts payable.
- Handled intermittent tax accounting duties.
- Conducted interviews with potential new hires.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Monitored project progress and provided updates to stakeholders.
- Facilitated communication between different departments in order to resolve issues quickly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Resolved customer complaints in a timely manner while upholding company standards.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Regional Billing Supervisor
Air Products and Chemicals Inc.
Barcelona
11.2008 - 12.2015
- Managed Europe Billing SOX compliance.
- Oversaw operations and performance of 12 billing analysts.
- Directed operations linked to billing like invoice generation, complaint resolution and adjustment processing in The Netherlands, Germany, Belgium. France and Poland.
- Boosted operational efficiencies, enhanced customer service levels, and reduced costs.
- Directed and coordinated tasks of 12 Billing Analysts to ensure efficiency.
- Analyzed employee performance metrics and refined customer service strategies.
- Educated employees on company policies and customer service protocols.
- Fostered connections with sales staff, administrative departments, leadership, and top-tier management.
- Managed monthly Sales Agents Commission calculations.
- Resolved operational issues raised by service management and business.
- Generated comprehensive reports and documentation for senior leadership.
- Authorized credit notes and re-invoicing within empowerment conditions and guidelines.
- Guarantee compliance of all adjustments with tax requirements set by legal entities.
- Conducted training sessions for new Back and Front Office Billing Analysts.
- Maintained compliance with key performance indicators.
- Facilitate communication to support organizational initiatives.
- Maintained stringent standards by performing systematic SOX assessments.
- Assist in developing and implementing customer service policies.
- Mitigated internal disputes swiftly to avoid negative effects on customers.
- Manage staff appraisals and keep up to date with industry changes and demands.
- Interviewing and recruiting new employees.
- Facilitated onboarding for new employees and assessed existing staff training needs.
- Maintained strict compliance with health and safety regulations.
- Successful Start-up of centralized Regional Billing / Customer service Team (Hiring, Training &, coaching)
- Established new workflows to enhance operations.
- Negotiated KPIs and SLAs to align with stakeholder expectations.
- Led implementation of SAP CRM/CIC.
- Supervised roll-out of innovative SAP Call Center Solution (BCM) initiative.
- Attained CI Yellow Belt and supported Black Belt in live CI event.
- Enhanced leadership abilities by finishing the Situational Leadership program by The Ken Blanchard Companies.
- Completed intensive Management Fundamentals course at Cornell University.
- Mentored team members to achieve peak performance.
- Delivered annual performance presentations to senior management.
- Successful handover training of all billing and customer service tools and processes to the local teams due to decentralization of billing and customer service activities.
Logistics Planner 24/7 Shift
Air Products and Chemicals Inc.
Barcelona
05.2007 - 10.2008
- Optimized data accuracy by regularly updating customer records.
- Conducted checks for operational fleet readiness in multiple locations.
- Managed order intake through various methods and updated SAP system.
- Communicated detailed shipment updates to customers.
- Supported customers with shipment tracking.
- Supervised inventory at customer locations.
- Ensured precise transport information and handled billing processes.
- Coordinated with team members for optimizing delivery routes.
- Employed operating systems (SAP, LB Shell).
- Ensured data security by performing regular backups on a daily basis.
- Handled and solved urgent tech matters at client locations.
- Resolved issues arising from driver delays during truck breakdowns.
- Resolved disruptions in the supply chain due to unforeseen production problems.
Accounts Payables Discrepancy Investigator
Air Products and Chemicals Inc.
Hersham
05.2006 - 05.2007
- Working in Accounts Payable reconciling vendor accounts and correcting payment issues.
- Free blocked payments or requesting refunds, as well as dealing with depth collectors.
- Additionally, I handled the Benelux expense reports.
- Reconciled processed work by verifying entries and compared system reports to balances.
- Investigated all discrepancies and liaise with vendor, debt recovery agencies and lawyer.
- Oversaw tax refund for various clients of the company.
- Worked on auditing activities such as taxation, accounts payable.
- Managed audit of clients and prepared reports of the same.
- Reviewed invoices and checked the requests of the same to avoid any errors.
- Matched invoices and setting up same for the payments.
- Prepared accounts payable checks and processing the same through net transfers.
- Reconciled payments and monitored accounts to ensure payments are up to date and resolving any discrepancies
- Maintained vendor files
- Worked on the enquiries of vendors and provided them with necessary details
- Prepared monthly reports and assisted in month end closing
- Assisted auditors for the purpose of providing support and documentation on internal processes for accounts payable and receivable
- Compiled financial information related to work for providing necessary documentation and information to the vendors
- Deposited funds collected from the clients
- Maintained financial information through files and documents
- Monitored balances of various accounts and related financial activity
- Charged expenses to accounts and cost centres by analyzing invoice/expense reports; recording entries
Team Leader Customer Service
AON Insurance
London
06.2005 - 05.2006
- Leaded a team of insurance advisors from the customer service department.
- Responsible for the everyday management, coaching, developing, and training of 8 customer service advisors.
- Investigate and resolve escalated customer complaints.
Key Accounts Coordinator
Bp Petro-chemicals
London
03.2004 - 05.2005
- Maintaining good customer relations was central to my job
- Other responsibilities were complete order management, invoicing and rebate calculations for the Benelux and France
- Continually working in close contact with account managers, plants, hauliers, customers, and production planners
Call Center Supervisor
Telecenter
Antwerp
08.2001 - 03.2004
- Responsible for the day-to-day operations of the call center.
- Checked and created campaign statistics while managing the activities of 150 employees.
- Interviewing new applicants and training them on the job was also part of my daily work routine.
Quality Monitor
SITEL Corporation
Brussels
01.2001 - 07.2001
- Monitored 200 call agents on their product knowledge.
- Organizing trainings and monitoring quality standards for the following companies: Nokia, Henkel, Chrysler, Texas Instrument, Lucent Technologies and more.
Helpdesk Agent
Europ Assistance Services
Brussels
08.1998 - 12.2000
- Assisting customers with hospital phone numbers, doctors.
- Assisting customers with worldwide travel.
- Worked mornings, evenings, and nights to ensure round-the-clock service.
- Secured medical aid and support from doctors, clinics, hospitals for severely affected customers.
Education
Intermediate Level Statistical Computing R - Data Analytics
MIT
EDX Online course01.2015
Situational Leadership -
The Ken Blanchard Companies
Barcelona01.2013
CI Yellow Belt -
Six sigma
Barcelona01.2012
Management fundamentals - Business Management
Cornell University
Online Course 1 Half Year Program01.2011
Diploma Baccalaureate - Sciences and Technology
Centre International De Valbonne
France (Sofia Antipolis)01.1995
Work Placement - Banking and Finance
DZ Bank (Deutsche Zentral-Genossenschaftsbank)
Frankfurt, Germany01.1994
Seminar - Banking And Finance
DZ Bank (Deutsche Zentral-Genossenschaftsbank)
Lusaka, Zambia01.1993
Skills
- Extensive Knowledge of various SAP modules
- Workflow coordination
- Conflict resolution
- Root-cause analysis
- Performance improvement
- Effective communication
- Report preparation
- Performance management
- New hire orientation
- Problem-solving
- Analytical skills
- Financial analysis
- Workflow planning
- Project coordination
- Recruitment and hiring
- Problem-solving abilities
- Aging report creation
- Auditing support
- Credit control
- Financial records and reporting
- Account reconciliation
- Staff management
- Account analysis
- Collections expertise
- Cash management
- AR reporting
- GAAP compliance
- Invoice statements
- Collection strategies
- Staff training
- Problem solving
- Process improvement
- Team leadership
- Data analysis
- Performance metrics
- Proficient in Leadership Oversight
- Strategic Thinking and Resolution
- Empowering Team Performance
- Excellent communication skills, both written and verbal
- Effective Relationship Management
- Effective Task Organization
- Track record of delivering results with deadlines
- Staff Management and Organization
- Ability to work under pressure and to targets
- Consistent Engagement with Stakeholders
- Able to manage available resources to maximize productivity and efficiency
- Ability to motivate people
- Level-Headed in Stressful Situations
- Expertise in CRM Solutions
- Expert In Order To Cash Operations
Languages
Dutch, German, English, French, Spanish
Children
2
Personal Information
- Age: 40
- Date of Birth: 04/30/75
- Nationality: Belgian German
- Driving License: B cat.
- Marital Status: Married
Languages
Dutch
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
German
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
Timeline
Regional Accounts Receivable Coordinator
Revlon Inc.
07.2017 - Current
Regional Billing Supervisor
Air Products and Chemicals Inc.
11.2008 - 12.2015
Logistics Planner 24/7 Shift
Air Products and Chemicals Inc.
05.2007 - 10.2008
Accounts Payables Discrepancy Investigator
Air Products and Chemicals Inc.
05.2006 - 05.2007
Team Leader Customer Service
AON Insurance
06.2005 - 05.2006
Key Accounts Coordinator
Bp Petro-chemicals
03.2004 - 05.2005
Call Center Supervisor
Telecenter
08.2001 - 03.2004
Quality Monitor
SITEL Corporation
01.2001 - 07.2001
Helpdesk Agent
Europ Assistance Services
08.1998 - 12.2000
Intermediate Level Statistical Computing R - Data Analytics
MIT
Situational Leadership -
The Ken Blanchard Companies
CI Yellow Belt -
Six sigma
Management fundamentals - Business Management
Cornell University
Diploma Baccalaureate - Sciences and Technology
Centre International De Valbonne
Work Placement - Banking and Finance
DZ Bank (Deutsche Zentral-Genossenschaftsbank)
Seminar - Banking And Finance
DZ Bank (Deutsche Zentral-Genossenschaftsbank)
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