Jamila Khasanova
Valencia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Rafia Industrial S.A.
Valencia
2019.02 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Executive
Redondo Iglesias SAU
Valencia
2014.08 - 2019.01
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Provided technical support when necessary to resolve complex problems.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
Account Manager
Yovirgenextra Consultoria S.L
Valencia
2011.01 - 2014.06
- Managed multiple accounts simultaneously while meeting deadlines.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Built and maintained productive relationships with customers and internal partners.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
Project Manager
FAO UN
DUSHANBE
2008.03 - 2010.07
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Led meetings with internal team members, consultants and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Customer Service Representative
Hindustan Machine Tools HMT India
Bangalore
2005.04 - 2007.06
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Education
MBA -
The Russian Tajik Slavonic University
Tajikistan2006-06
Master of Arts - Applied Linguistics
The Russian Tajik Slavonic University
Tajikistan2004-07
High School Diploma -
Secondary School Nº 53
Tajikistan1999-07
Skills
- Complaint resolution
- Documentation
- Administrative Support
- Schedule mastery
- Shipping and receiving understanding
- Customer Service
- Customer Relationship Management (CRM)
- Stock management
- Technical Support
Languages
Spanish
First Language
English
Proficient (C2)
C2
Russian
Proficient (C2)
C2
French
Intermediate (B1)
B1
Timeline
Customer Service Representative
Rafia Industrial S.A.
2019.02 - Current
Customer Service Executive
Redondo Iglesias SAU
2014.08 - 2019.01
Account Manager
Yovirgenextra Consultoria S.L
2011.01 - 2014.06
Project Manager
FAO UN
2008.03 - 2010.07
Customer Service Representative
Hindustan Machine Tools HMT India
2005.04 - 2007.06
MBA -
The Russian Tajik Slavonic University
Master of Arts - Applied Linguistics
The Russian Tajik Slavonic University
High School Diploma -
Secondary School Nº 53
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