Jake Lamkum
Glen Innes
Summary
I am actively seeking a challenging position within a dynamic and high-growth company that offers significant opportunities for career advancement. My goal is to secure a role that not only aligns with my skills and expertise but also allows me to contribute creatively to the organisation's success.
As a dedicated professional, I take pride in delivering excellence in every assigned role. With a solid background in Customer Services, Office Administration, and Event Management, I bring a wealth of experience to any team. I am eager to further develop my skillset and contribute to the continued success of a forward-thinking company.
I am confident that my passion for excellence, coupled with my diverse skillset, makes me an ideal candidate for a position that values innovation, growth, and a commitment to achieving outstanding results.
Overview
8
8
years of professional experience
Work History
Fixed Term - Event Project Coordinator
Te Whatu Ora | Health New Zealand
01.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed post-event reports to determine the effectiveness of each event.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Fixed Term - Workforce Operations Advisor - NRHCC
Alpha Recruitment Agency
09.2021 - 01.2023
- Worked within Northern Regional Health Coordination Centre, COVID 19 Workforce Surge Team.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving meetings to support team with providing COVID Surge staff across Auckland region.
- Completed daily human resource operational requirements throughout all Auckland Community Testing and Vaccination Centres by scheduling and assigning employees.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Claims Consultant
2CheapCars Ltd
11.2020 - 09.2021
- Lodged, and managed average of 50 customer claims, phone inquiries and complaints each week.
- Regularly followed up with customers on unresolved claims.
- Researched claims and incident information to deliver solutions and resolve problems whilst interpreting and applying Consumer Guarantees Act 1993 and Fair Trading Act 1993.
- Networked and maintained relationships with 20+ contractors throughout Nz, Quest and Protecta Insurance.
- Collected evidence to support contested claims and attended Motor Vehicle Disputes Tribunal.
- Regularly recommended improvements in procedures that would best assist in managing customer claims.
Visitor Screener
Counties Manukau Health
07.2020 - 11.2020
- Manually screened and monitored visitors entering Counties facilities for Covid track and tracing database.
- Identified and challenged potentially unauthorized individuals to prevent access to restricted areas.
- Maintained clean, neat and properly sterilized work area.
- Established positive working relationships with colleagues and visitors through regular communication and effective anticipation of needs.
International Flight Attendant
Air New Zealand
03.2018 - 09.2020
- Promoted to Premium and Business Class.
- Ensured all company standard operation procedures, security protocols and regulations set by Civil Aviation Authority were met.
- Resolved minor customer discrepancies with effective solutions that met both company needs and customer satisfaction.
- Resolved major passenger situations during flight involving disorderly passengers and medical emergencies.
- Facilitated communication between ground staff, flight deck and cabin crew prior to, during and post flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all current and new requirements and procedures.
Holiday Host
Air New Zealand
11.2017 - 03.2018
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assisted Special Handling customers to and from flights on departure and arrival terminal.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analysing individual situations and determining best use of resources.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Event Assistant
Auckland City Council
03.2016 - 11.2017
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Effectively managed budgets for 4 different events, grossing average $5,000 - $10,000 each.
- Ensuring all Auckland Council procedures, policies and standards were met.
- Maintained strong vendor relations to effectively handle challenging events demands.
- Coordinated with over 20 vendors and event contributors, including photographers, performers, caterers and transportation services.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
Education
Nz Certificate in Apparel & Fashion Technology -
Nz Fashion Tech
Auckland CBD05.2014
Certificate of Completion - Career Start -
Auckland Chamber of Commerce
Auckland12.2013
NCEA -
Tamaki College
Auckland11.2013
Certificate of Participation -
Te Tiriti O Waitangi Hui
Waikato Marae, Hamilton09.2013
Skills
- Can adapt to working in a team environment and independently
- Customer rapport building
- Extensive hospitality experience
- Energetic with a focused and positive attitude
- Have the ability to work under pressure and multi task
- Appreciation and experience in working with diversity and embracing biculturalism
- Verbal And Written Communication
- Intermediate Excel Expertise
- Candidate Sourcing
- Computer proficiency
- Process evaluation and enhancement
- Adaptability
- Workforce improvements
- Business relationship cultivation
Volunteer Work
- Youth Member of Parliament 2013-2014
- Maungakiekie - Tamaki Local Board Youth Panel Chairperson 2013 - 2015
- Nz Fashion Week - Registration/Admin Team 2014 - 2015
- Youth Advisor - Auckland Council Youth Voices, Community Empowerment Dept 2017
- Otahuhu Rotaract of Ota-Ract276 District 9920, Rotary Member
- Otahuhu - Mangere Local Board Youth Group Member 2016 - 2017
- Otahuhu Youth & Arts Space Coordinator 2017
- Aitutaki Enua Society - TMN Committee Member 2021
- Aitutaki Enua Society - Think Tank Committee Member 2021
Additional Information
- Auckland Council Make A Difference Sustainability Hui 2011 - 2013
- Sir Peter Blake Enviro Leaders Forum - Christchurch 2013
- Ko Au Te Awa Annual Event - Founder 2013
- Maungakiekie - Tamaki Local Board Community Youth Award 2015
- Full Nz Drivers License
References
- Available on request
Timeline
Fixed Term - Event Project Coordinator
Te Whatu Ora | Health New Zealand
01.2023 - Current
Fixed Term - Workforce Operations Advisor - NRHCC
Alpha Recruitment Agency
09.2021 - 01.2023
Claims Consultant
2CheapCars Ltd
11.2020 - 09.2021
Visitor Screener
Counties Manukau Health
07.2020 - 11.2020
International Flight Attendant
Air New Zealand
03.2018 - 09.2020
Holiday Host
Air New Zealand
11.2017 - 03.2018
Event Assistant
Auckland City Council
03.2016 - 11.2017
Nz Certificate in Apparel & Fashion Technology -
Nz Fashion Tech
Certificate of Completion - Career Start -
Auckland Chamber of Commerce
NCEA -
Tamaki College
Certificate of Participation -
Te Tiriti O Waitangi Hui
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