Jake Lamkum
Glen Innes
Summary
I am actively seeking a challenging position within a dynamic and high-growth company that offers significant opportunities for career advancement. My goal is to secure a role that not only aligns with my skills and expertise but also allows me to contribute creatively to the organisation's success.
As a dedicated professional, I take pride in delivering excellence in every assigned role. With a solid background in Customer Services, Office Administration, and Event Management, I bring a wealth of experience to any team. I am eager to further develop my skillset and contribute to the continued success of a forward-thinking company.
I am confident that my passion for excellence, coupled with my diverse skillset, makes me an ideal candidate for a position that values innovation, growth, and a commitment to achieving outstanding results.
Overview
8
8
years of professional experience
Work History
Fixed Term - Event Project Coordinator
Te Whatu Ora | Health New Zealand
Auckland, New Zealand
01.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed post-event reports to determine the effectiveness of each event.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Fixed Term - Workforce Operations Advisor - NRHCC
Alpha Recruitment Agency
Auckland, New Zealand
09.2021 - 01.2023
- Worked within Northern Regional Health Coordination Centre, COVID 19 Workforce Surge Team.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving meetings to support team with providing COVID Surge staff across Auckland region.
- Completed daily human resource operational requirements throughout all Auckland Community Testing and Vaccination Centres by scheduling and assigning employees.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Claims Consultant
2CheapCars Ltd
Auckland, New Zealand
11.2020 - 09.2021
- Lodged, and managed average of 50 customer claims, phone inquiries and complaints each week.
- Regularly followed up with customers on unresolved claims.
- Researched claims and incident information to deliver solutions and resolve problems whilst interpreting and applying Consumer Guarantees Act 1993 and Fair Trading Act 1993.
- Networked and maintained relationships with 20+ contractors throughout Nz, Quest and Protecta Insurance.
- Collected evidence to support contested claims and attended Motor Vehicle Disputes Tribunal.
- Regularly recommended improvements in procedures that would best assist in managing customer claims.
Visitor Screener
Counties Manukau Health
Auckland, New Zealand
07.2020 - 11.2020
- Manually screened and monitored visitors entering Counties facilities for Covid track and tracing database.
- Identified and challenged potentially unauthorized individuals to prevent access to restricted areas.
- Maintained clean, neat and properly sterilized work area.
- Established positive working relationships with colleagues and visitors through regular communication and effective anticipation of needs.
International Flight Attendant
Air New Zealand
Auckland, New Zealand
03.2018 - 09.2020
- Promoted to Premium and Business Class.
- Ensured all company standard operation procedures, security protocols and regulations set by Civil Aviation Authority were met.
- Resolved minor customer discrepancies with effective solutions that met both company needs and customer satisfaction.
- Resolved major passenger situations during flight involving disorderly passengers and medical emergencies.
- Facilitated communication between ground staff, flight deck and cabin crew prior to, during and post flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all current and new requirements and procedures.
Holiday Host
Air New Zealand
Auckland, New Zealand
11.2017 - 03.2018
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assisted Special Handling customers to and from flights on departure and arrival terminal.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analysing individual situations and determining best use of resources.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Event Assistant
Auckland City Council
Auckland, New Zealand
03.2016 - 11.2017
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Effectively managed budgets for 4 different events, grossing average $5,000 - $10,000 each.
- Ensuring all Auckland Council procedures, policies and standards were met.
- Maintained strong vendor relations to effectively handle challenging events demands.
- Coordinated with over 20 vendors and event contributors, including photographers, performers, caterers and transportation services.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
Education
Nz Certificate in Apparel & Fashion Technology -
Nz Fashion Tech
Auckland CBD05.2014
Certificate of Completion - Career Start -
Auckland Chamber of Commerce
Auckland12.2013
NCEA -
Tamaki College
Auckland11.2013
Certificate of Participation -
Te Tiriti O Waitangi Hui
Waikato Marae, Hamilton09.2013
Skills
- Can adapt to working in a team environment and independently
- Customer rapport building
- Extensive hospitality experience
- Energetic with a focused and positive attitude
- Have the ability to work under pressure and multi task
- Appreciation and experience in working with diversity and embracing biculturalism
- Verbal And Written Communication
- Intermediate Excel Expertise
- Candidate Sourcing
- Computer proficiency
- Process evaluation and enhancement
- Adaptability
- Workforce improvements
- Business relationship cultivation
Volunteer Work
- Youth Member of Parliament 2013-2014
- Maungakiekie - Tamaki Local Board Youth Panel Chairperson 2013 - 2015
- Nz Fashion Week - Registration/Admin Team 2014 - 2015
- Youth Advisor - Auckland Council Youth Voices, Community Empowerment Dept 2017
- Otahuhu Rotaract of Ota-Ract276 District 9920, Rotary Member
- Otahuhu - Mangere Local Board Youth Group Member 2016 - 2017
- Otahuhu Youth & Arts Space Coordinator 2017
- Aitutaki Enua Society - TMN Committee Member 2021
- Aitutaki Enua Society - Think Tank Committee Member 2021
Additional Information
- Auckland Council Make A Difference Sustainability Hui 2011 - 2013
- Sir Peter Blake Enviro Leaders Forum - Christchurch 2013
- Ko Au Te Awa Annual Event - Founder 2013
- Maungakiekie - Tamaki Local Board Community Youth Award 2015
- Full Nz Drivers License
References
- Available on request
Timeline
Fixed Term - Event Project Coordinator
Te Whatu Ora | Health New Zealand
01.2023 - Current
Fixed Term - Workforce Operations Advisor - NRHCC
Alpha Recruitment Agency
09.2021 - 01.2023
Claims Consultant
2CheapCars Ltd
11.2020 - 09.2021
Visitor Screener
Counties Manukau Health
07.2020 - 11.2020
International Flight Attendant
Air New Zealand
03.2018 - 09.2020
Holiday Host
Air New Zealand
11.2017 - 03.2018
Event Assistant
Auckland City Council
03.2016 - 11.2017
Nz Certificate in Apparel & Fashion Technology -
Nz Fashion Tech
Certificate of Completion - Career Start -
Auckland Chamber of Commerce
NCEA -
Tamaki College
Certificate of Participation -
Te Tiriti O Waitangi Hui