Jake Barrett
Valencia
Summary
Operational and Quality Specialist with 8+ years’ experience in regulated, high-volume environments across financial services, operations, and international customer-facing organisations. Proven ability to perform control and quality reviews, assess operational risks, monitor KPIs, review documentation, and escalate key findings to senior stakeholders. Highly detail-oriented, analytical, and comfortable managing multiple priorities under tight deadlines. Experienced in cross-functional collaboration and continuous improvement, with strong written and verbal communication in English.
Overview
14
14
years of professional experience
Work History
Data Entry Analyst
HelloPrint x Wewow
Valecia
07.2025 - Current
- Conducted detailed reviews and validations of high-volume operational data to ensure accuracy and integrity.
- Identified discrepancies and potential risks within datasets through meticulous analytical judgment.
- Maintained structured digital records to support audit readiness and effective oversight.
- Delivered operational reports and data extracts to internal stakeholders within established timelines.
- Managed sensitive information in compliance with internal policies and data protection standards.
- Collaborated with cross-functional teams to address data quality issues and enhance reporting processes.
Senior Superguide
Wewow X bunq
Valencia
06.2024 - 07.2025
- Served as an escalation point for complex operational and compliance cases, ensuring accurate resolutions.
- Monitored issue trends, identifying recurring operational risks and escalating findings to management.
- Reviewed case handling and workflows to ensure adherence to internal procedures and regulatory expectations.
- Supported process improvements to enhance operational efficiency and data quality.
- Maintained strong stakeholder communication in afast-paced, regulated financial services environment.
Quality Specialist – Complaints and Compliance.
Wewow x Wise (Formerly Transfer Wise)
Valencia
01.2024 - 06.2025
- Conducted regular quality audits on complaints handled by agents, vendors, and product teams to ensure adherence to procedures and SLAs.
- Delivered constructive feedback to enhance individual and team performance.
- Maintained expert-level knowledge of complaints procedures, regulations, and escalation paths.
- Ensured performance met KPIs, providing clear and accurate reports to stakeholders.
- Collaborated on evaluation and refinement of complaints workflows and vendor processes.
- Managed quality reporting tasks with speed, accuracy, and consistency.
- Served as a neutral advisor on quality, legal compliance, and performance goals.
- Promoted positive team culture and cross-departmental collaboration.
Profesores Ingles
Astex
Valencia
01.2023 - 12.2023
- Simultaneously prepare and deliver engaging lesson plans aligned with preset company materials for employees of El Corte Ingles, Grant Thornton LLP, Be Disruptive and Santander Bank.
- Effectively manage diverse ESL curricula, balancing the unique requirements of each company to meet their specific language learning goals.
- Showcase exceptional organizational skills in preparing lesson plans and adapting teaching methodologies to suit the dynamic needs of each class.
- Demonstrate self-management by efficiently navigating through multiple ESL curricula, ensuring a seamless and effective learning experience for all students.
Assistant Manager
Travis Perkins PLC
Dulverton
08.2018 - 10.2022
- Built and maintained strong customer relationships across B2B and B2C sectors
- Managed complex orders, adapted to specification changes, and met tight deadlines
- Delivered competitive quotes tailored to customer requirements
- Ensured adherence to high company standards and personal accountability
- Balanced multiple priorities and self-managed workload effectively
Venue Manager
St Audries Park
West Quantocks Head
12.2016 - 08.2018
- Led the coordination of high-end weddings and private events from planning to execution
- Held in-person and remote planning meetings with clients
- Managed a team of 74 across catering, housekeeping, bar, and maintenance
- Handled HR responsibilities including scheduling, disputes, and hiring
- Maintained exceptional venue standards and guest satisfaction
Assistant Manager
Luttrell Arms Hotel
Dunster
01.2012 - 12.2016
- Oversaw guest services and daily operations of a multi-award-winning hotel
- Created bespoke food and drink menus for private events
- Trained and mentored new team members
- Championed high levels of customer service and team morale
Education
Level 6 - Teaching English To Speakers of Other Languages
TEFL.Org
Online08-2021
Level 5 - Teaching English As A Second Language
The TEFL Academy (Qualifi Accredited)
Online 05-2021
AS Level - Physical Education
West Somerset College
Minehead, United Kingdom 07-2008
AS Levels - Psychology
West Somerset College
Minehead, United Kingdom07-2008
AS Levels - Biology
West Somerset College
Minehead, United Kingdom 07-2008
Skills
- Quality assurance
- Regulatory compliance
- Customer service
- Data analysis and reporting
- Process improvement and root-cause analysis
- Performance reporting and KPI monitoring
- Operational oversight and quality assurance
- Risk management and issue escalation
- Documentation review and controls testing
- Compliance monitoring and audit support
- Stakeholder communication and collaboration
- Attention to detail and critical thinking
- Autonomous work under pressure
Languages
English
First Language
Spanish
Elementary (A2)
A2
References
References available upon request.
Timeline
Data Entry Analyst
HelloPrint x Wewow
07.2025 - Current
Senior Superguide
Wewow X bunq
06.2024 - 07.2025
Quality Specialist – Complaints and Compliance.
Wewow x Wise (Formerly Transfer Wise)
01.2024 - 06.2025
Profesores Ingles
Astex
01.2023 - 12.2023
Assistant Manager
Travis Perkins PLC
08.2018 - 10.2022
Venue Manager
St Audries Park
12.2016 - 08.2018
Assistant Manager
Luttrell Arms Hotel
01.2012 - 12.2016
Level 6 - Teaching English To Speakers of Other Languages
TEFL.Org
Level 5 - Teaching English As A Second Language
The TEFL Academy (Qualifi Accredited)
AS Level - Physical Education
West Somerset College
AS Levels - Psychology
West Somerset College
AS Levels - Biology
West Somerset College