Nearly 28 years of qualitative experience in Operations encompassing F&B operations, Restaurant Management, Bar Management, Client servicing and training & development in the hospitality industry, tour operations and travel industry. Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit. Expertise in innovation, designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees. An effective communicator with excellent interpersonal & relationship management skills.