Jacqueline Velez
Tlajomulco,TO
Summary
Business process professional with strong focus on optimizing workflows and driving operational efficiency. Skilled in process mapping, data analysis, and project management, with proven ability to collaborate effectively within team settings. Known for adaptability and delivering results under changing conditions, leveraging analytical thinking and problem-solving skills to enhance business performance.
Overview
28
28
years of professional experience
Work History
Business Process Analyst
Flex
03.2015 - Current
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Streamlined system implementation processes by developing and executing detailed project plans.
- Participated in system implementation projects, ensuring smooth transition and minimal disruption to daily operations.
- Participated in system implementation projects, assisting in the migration of financial data to new software platforms while minimizing business disruptions.
Business Process Analyst
Bemis Packaging de Mexico
12.2010 - 03.2015
- Work with users to asses and streamline business process models
- Lead Company projects related with Sales and Distribution project specifications for business requirements and manage projects related
- SAP Basis-Security: Definition and control of security roles in the organization (350 users)
- Support to company process and systems: SAP SD Module and Security
- Achievements:
- Optimization of key organizational processes such as invoicing, AR, Customer service, reducing cycle times and operating costs
- Pre-invoicing project for Bemis’s main customer Bimbo bakery reducing billing cycles in 40%
- New products Cost estimation project in order to avoid loses and increase profitability
- Compliance with SOX requirements : Definition of corrective action processes needed new controls as well as redesign and improvement of existing controls
Manager
INTELITIA Integración en línea S.A
03.2005 - 12.2010
- Design, Development and implementation of Internet based projects (e-business, intranets and extranets)
- Project Leader in more than 40 projects developed in the company
- Customer relationship management with company’s customer and prospects
- Deployment of the Company’s help desk achieving compliance with the committed customer’s SLAs and under ITIL guidelines
- Achievements:
- Planning and company’s startup
- Conceptualization, development and commercialization of Company´s basic (a configurable intranet) achieving an installed base of more than 100 clients
- Design, development and implementation of over 40 projects web platform for various types of businesses
Teacher
ITESO
06.2003 - 06.2007
- Teacher of the Project management course
- School of electronics and systems
IT Manager
IKUSI-GS México
03.2001 - 12.2004
- Management of corporate IT area, participating in planning, analysis and implementation of information technology solutions in direct support of business objectives
- Achievements:
- Deployment of the e-business project through the Development and implementation of a Field Service system for the company’s customer care and CRM initiatives
- Development and implementation of the distribution system migration to a web platform
- ERP Great Plains Implementation
Senior Consultant
Arthur Andersen
09.1997 - 02.2001
- Project leader in the following projects:
- ERP Software Implementation: MFG/PRO for CHOCOLATERA IBARRA (Food and beverage industry)
- Diagnostic and development of a operation proposal for the Procurement and Inventory control operation management for AXTEL (Communications industry)
- ERP Software Implementation: MFG/PRO for LABORATORIOS VIRBAC (Pharmaceutical industry)
- ERP Software evaluation LABORATORIOS VIRBAC Pharmaceutical industry
- Customization and implementation of “Facets” Systems for BANAMEX-AEGON (Healthcare)
- Transportation operations Diagnostic for GEUSA (Food and beverage industry)
- Administrative operations diagnostic for HERSHEY DE MEXICO
Education
MASTER DEGREE - Information Technology
Instituto Tecnológico de Estudios Superiores de Occidente
01.2006
BACHELOR DEGREE - Computer Systems Engineer
Instituto Tecnológico de Estudios Superiores de Occidente
01.1989
Skills
- Project Management
- ERP Systems implementation
- Security
- Feature Definition
- Business process analysis
- Management and leadership
- Problems solving
- Adaptability
- Collaboration
- Organization and management
- Technical team interactions
- Team collaboration
- Data monitoring
- User acceptance testing
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
Native language: Spanish
English 90% Advanced
References
Berenice, Vargas, Recruiting Manager, berenice.vargas@flex.com, 331 279 32 97, Flex
Training
- CISA Flex (on course)
- ITIL Flex
- SAP ADM 940 (Security) SAP USA
- Web desing Centro de artes audiovisuales UdeG
- SAP Basis Crystalys consulting
- MOPROSOFT ITESO
- Project management ITESO
- Learning Dynamics APICS
- C&MRP APICS
- Just In time APICS
- Application Software Implementation Arthur Andersen Chicago ILL USA
TECHNICAL/MANAGERIAL SKILLS
- Concept: Project Management
- Detail: Able to take a large conceptual problem or project, break it into components, establish plans and a critical path, achieve incremental goals and deliver project on time and at or below budget.
- Experience years: 15+
- Level: Advanced
- Concept: System analysis and design
- Detail: Able to define detailed system specification and design systems models based in standard methodologies
- Experience years: 10+
- Concept: Databases
- Detail: SQL SERVER, INFORMIX, ORACLE, MYSQL
- Experience years: 10, 5, 2, 4
- Level: Medium
- Concept: ERP
- Detail: Baan, Microsoft Dynamics, MFG/PRO, SAP R/3
- Experience years: 5, 3, 3, 2
- Concept: IT Compliance
- Detail: SOX, CISA
- Experience years: 8
- Level: Medium-Advanced
Additional Information
references:
Timeline
Business Process Analyst
Flex
03.2015 - Current
Business Process Analyst
Bemis Packaging de Mexico
12.2010 - 03.2015
Manager
INTELITIA Integración en línea S.A
03.2005 - 12.2010
Teacher
ITESO
06.2003 - 06.2007
IT Manager
IKUSI-GS México
03.2001 - 12.2004
Senior Consultant
Arthur Andersen
09.1997 - 02.2001
BACHELOR DEGREE - Computer Systems Engineer
Instituto Tecnológico de Estudios Superiores de Occidente
MASTER DEGREE - Information Technology
Instituto Tecnológico de Estudios Superiores de Occidente
Similar Profiles
IYASSU TEMALAWIYASSU TEMALAW
Material Handler Lead at FlexMaterial Handler Lead at Flex
Sabian WashingtonSabian Washington
Assembler at FlexAssembler at Flex
Axel Sanchez GutierrezAxel Sanchez Gutierrez
Automation Technician at FlexAutomation Technician at Flex