Jacqueline Anne Spurgeon
Villajoyosa
Summary
Seasoned professional with a robust background in dispatch coordination and customer service, notably at Jet2.com. Excelled in roles requiring critical thinking and stress tolerance, achieving significant improvements in workflow prioritization and customer relationship management. Skilled in team collaboration and verbal communication, consistently surpassing targets through innovative problem-solving and attention to detail.
Strong background in teaching/training with ability to find the correct way for each individual to learn quickly and successfully gaining confidence in their abilities.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Despatcher
Jet2.com
Alicante
10.2021 - Current
- Transferred to Alicante airport to work with coordination team as a dispatchers carrying out turnarounds of aircraft whilst continuing to follow all safety regulations and upholding the Take Me There values at all times.
RFCI Customer Helper Supervisor
Jet2.com
Benidorm
03.2016 - 10.2021
- Ensuring correct security measures along with good customer service is carried out in a consistent way
- Duties include: Approval of logistics of collection by staff and trucks of luggage from hotels to airport / staff rotas to ensure coverage for all working hours / customer helper's monthly assessments / quality control of all equipment necessary to complete check-in service
English Language teacher
Stuart Dabbs Language School
Villajoyosa
09.2011 - 06.2013
- Giving classes for English language, teaching children from 6 to 14 years of age
Bar Manager
Bar El Faro
Villajoyosa
02.2006 - 03.2010
- In charge of day to day running of bar, including stock replenishment and rotation, cash control and budgeting, and cooking
Department Manager
B&Q
Romford
09.2003 - 06.2006
- Started as team member for stock replenishment, rotation, and correct temperature storage, working up to department manager in décor section of large U.K DIY company, taking responsibility of sales budgets, staff rotas, staff training, recruitment, customer services, attaining sales targets and budgets and security control within the store
Office Manager
D2D
Romford
09.1999 - 06.2003
- Administration and logistics control for delivery company
Service Engineer
Giro vend U.K
Slough
09.1990 - 06.1998
- Field installation, training of clients, and maintenance of cashless systems attached to equipment ranging from cash registers, vending machines to door entry systems
Technical Support Engineer
Panasonic U.K
Slough
09.1987 - 06.1990
- Providing technical assistance and training on repair and maintenance of photocopiers to Panasonic distributors
Service Engineer
Roneo Alcatel
Romford
09.1980 - 06.1986
- First four years of employment were as an apprentice, studying mechanical/production and design engineering, and last 2 years working in the repair and refurbishment workshop
Education
BTech - Mechanical and Production Engineering
Rush Green Technical College
Romford, England01.1984
GCSE - English Language, English Literature, Mathematics, Technical Drawing, Physics, Economics, History, French
Forest Lodge Comprehensive School
Romford, England01.1980
Skills
- Team collaboration
- Dispatch coordination
- Verbal and written communication
- Critical thinker
- Stress tolerance
- Problem-solving
- Customer service
- Active listening
- Dispatching procedures
- Conflict resolution
- Customer relations
- Attention to detail
- Multitasking and organization
- Customer relationship management
- Workflow prioritization
Languages
- English, Fluent
- French, Studied for 5 years
- Greek, Studied for 2 years
- Spanish, Currently studying
- Russian, Planning to study
Activities
Due to the nature of my work I continued to study after my apprenticeship. As the equipment became more electronically based I studied computer IT and programming and am fully computer literate, which I have also been able to put to use within my last two jobs. I like to work on the internet to keep up to date with changes in equipment whenever possible. I also like to cook, and paint, and have an interest in languages.
Personal Information
- Place of Birth: London, England
- Date of Birth: 10/15/63
- Nationality: British
- Driving License: Full British
Languages
English
First Language
Spanish
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Greek
Beginner
A1
Certification
- A1 level certificate in teaching English as a send language
References
References available upon request.
Timeline
Despatcher
Jet2.com
10.2021 - Current
RFCI Customer Helper Supervisor
Jet2.com
03.2016 - 10.2021
English Language teacher
Stuart Dabbs Language School
09.2011 - 06.2013
Bar Manager
Bar El Faro
02.2006 - 03.2010
Department Manager
B&Q
09.2003 - 06.2006
Office Manager
D2D
09.1999 - 06.2003
Service Engineer
Giro vend U.K
09.1990 - 06.1998
Technical Support Engineer
Panasonic U.K
09.1987 - 06.1990
Service Engineer
Roneo Alcatel
09.1980 - 06.1986
BTech - Mechanical and Production Engineering
Rush Green Technical College
GCSE - English Language, English Literature, Mathematics, Technical Drawing, Physics, Economics, History, French
Forest Lodge Comprehensive School
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