Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Jacopo Marchesin

Barcelona,Spain

Summary

Dedicated and versatile professional with a proven track record in leadership, human resources, social work, and project management. Over the years, I have honed my skills as a People Manager at Amazon, consistently achieving performance and operational excellence. My commitment to making a positive impact extends to my experience working in marginalized communities in Argentina, where I spearheaded social work projects. Additionally, I successfully managed social inclusion projects in Tenerife, showcasing my strong project management skills. Through a diverse career journey, I have developed strong interpersonal, problem-solving, and cross-functional communication abilities, underpinned by a passion for social impact and a drive to excel in any professional setting. I play rugby and during University I have been organizing social events and demonstration with a Student Union

Overview

7
7
years of professional experience

Work History

Seller Support Supervisor, VAT Services

Amazon
Barcelona, Spain
01.2022 - Current
  • Direct line manager to 22 people, supporting Italian, German, French and Spanish markets, receiving constantly high metrics on Manager satisfaction, Inclusion (+4% on benchmark)
  • Successfully led seller engagement projects for Business and Product team, coordinating working group of 13
  • Created daily KPIs reports to help business leaders make key decisions and plan their strategic operations.

Freelance Project Manager

Asociación Mojo de Caña
Las Palmas de Gran Canaria, Spain
07.2021 - 12.2021
  • Designed and implemented social project to prevent addiction, targeting youngsters living in 5 municipalities in Tenerife North (Guamasa, Bajamar, Punta Hidalgo, Valle Guerra, Tejina)
  • Organized and promoted multidisciplinary workshops and activities through local associations
  • Stakeholders and local government representatives management
  • Kept project on track and on budget while organizing activities and workshops

Team Manager Human Resources

Amazon
Prague
09.2020 - 06.2021
  • Managed the first line team of the Employee Resource Centre (HR) for the entire Italian market (64k+ employees)
  • Direct line manager of 53 people
  • Exponentially expanded the team headcount by +486% to meet the increased volume of live contacts to handle due to Covid emergency
  • Designed and implemented Covid safety protocols during COVID-19 pandemic
  • Provided policy and procedure guidance in order to harmonize responses, conduct appropriate investigations, and resolve backlog of contacts.

HR Specialist

Amazon
Prague
11.2019 - 08.2020
  • Ensured time & attendance data accuracy and errors correction on more than 2k contacts per week, to avoid pay defects
  • Process and policy improvement advisor
  • Handled a high volume of inbound calls related to sick leaves, emergency leaves, policy and CBA, benefits, payroll
  • Assisted Operations teams by managing sensitive and confidential data
  • Advised Senior Associates on complex HR issues
  • Covid procedures implementation, creations of guidelines according to law and regulations updates.

Educator

Asociación Mojo de Caña
Santa Cruz de Tenerife
04.2019 - 10.2019
  • Project planning assistant
  • Management and implementation of the project “puente de acción social”, aimed to foster social inclusion of marginalized people in the outskirt of Santa Cruz de Tenerife
  • Designed and implemented a plan of educational and leisure-time activities for youngsters in risk of social exclusion
  • Worked with both adults and children to create a safe and educational environment.

Care Assistant

Iride blu NGO
Padua
06.2018 - 07.2018
  • Provided 24 hours assistance to people with disabilities
  • Assisted clients by overseeing medication administration, daily meals and personal hygiene
  • Assisted clients during the summer holiday camps, organized for people with special needs.

International Aid Worker

Es Tiempo de Jugar NGO
Cañuelas
01.2017 - 06.2017
  • International cooperation project about youngsters’ social inclusiveness in a marginalized district in the outskirt of Buenos Aires
  • I worked in a school for youngsters with disabilities (Escuela especial 502), running a daily bakery workshop lab
  • I organised and distributed donations to the family in risk of exclusion
  • Organised a daily after school activities for 20+ youngsters, distributing food donations.

Education

Bachelor of Science - Political Science, International Relations

Università Degli Studi Di Padova
Padova, Veneto
01.2015

Skills

  • Human Resources
  • Project planning and coordination
  • Public speaking
  • Stakeholders management
  • Aid distribution
  • Leadership
  • Conflict resolution
  • Policies and procedures implementation
  • Workflow planning
  • Coaching
  • Metrics analysis

Additional Information

I volunteered in Barcelona (hygiene kit creations for homeless and refugees), and I have a background as scout (11 years). I graduated at the Scientific High School "E. Curiel" in Padova, attending a summer internship in the National Institute of Nuclear Physics (INFN of Padova, in 2010). I play rugby since 2004, in different teams across Italy, Argentina, Czech Republic and Spain, I have been captain of my local team in Padova (Italy). I love to travel, I'm a passionate reader and I enjoy to keep studying on several subjects (especially history and social sciences). I am sensitive to the topics of Human Rights, Social Justice and Inequalities.

Languages

Italian
Native
English
Fluent
Spanish
Fluent
French
Elementary

Timeline

Seller Support Supervisor, VAT Services

Amazon
01.2022 - Current

Freelance Project Manager

Asociación Mojo de Caña
07.2021 - 12.2021

Team Manager Human Resources

Amazon
09.2020 - 06.2021

HR Specialist

Amazon
11.2019 - 08.2020

Educator

Asociación Mojo de Caña
04.2019 - 10.2019

Care Assistant

Iride blu NGO
06.2018 - 07.2018

International Aid Worker

Es Tiempo de Jugar NGO
01.2017 - 06.2017

Bachelor of Science - Political Science, International Relations

Università Degli Studi Di Padova

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Jacopo Marchesin