Iván Montes De Oca
Ibiza
Summary
Professional communication specialist with extensive experience in sales, hospitality, and customer service. Bilingual and highly adaptable, with a proven ability to thrive in diverse, fast-paced environments. Charismatic and personable, with strong interpersonal skills and a natural talent for building meaningful client relationships.
Overview
8
8
years of professional experience
Work history
Waiter & Runner
Yokubo Japanese & Thai Experience
Ibiza
2024.05 - 2025.10
- Provided professional table service in a fast-paced hospitality environment.
- Demonstrated strong knowledge of Asian fusion cuisine, with particular expertise in Japanese and Thai gastronomy.
- Prepared alcoholic beverages following service standards and presentation guidelines.
- Barista knowledge, with experience preparing a wide range of coffee beverages.
- Managed tray service efficiently and confidently.
- Delivered attentive, detail-oriented customer service to ensure an excellent dining experience.
Host & Sales Team
Tantra Beach Club
Tulum, Mexico
2020.06 - 2020.12
- Managed reservations efficiently, ensuring a seamless guest experience.
- Oversaw table allocation and provided personalized service in English and Spanish.
- Promoted and sold premium consumption packages and exclusive event tickets, enhancing revenue and guest satisfaction.
Hostess & Server
Cactus Club Cafe
Kelowna, British Columbia
2018.04 - 2020.01
- Boosted customer satisfaction through welcoming and seating guests promptly.
- Maintained knowledge of menu items, leading to accurate order taking.
- Optimised seating arrangements based on reservations, increasing table turnover.
- Coordinated table settings to enhance overall dining experience.
Education
Advanced Diploma - Communication, Culture & Journalism Studies
Thompson Rivers University & Okanagan College
Kamloops & Kelowna, British Columbia, Canada 04/2017 - 01/2020
Skills
- Excellent guest service and hospitality mindset
- Strong communication skills with international clientele
- Ability to anticipate guests’ needs and provide personalized service
- Efficient performance in high-volume, fast-paced environments
- Attention to detail in service standards and presentation
- Cultural awareness and adaptability
- Positive attitude and professional demeanor
- Strong time management during peak service hours
- Meal recommendation
- Food and beverage service
Languages
English
Proficient (C2)
Spanish
Native
Catalan
Elementary
Timeline
Waiter & Runner
Yokubo Japanese & Thai Experience
2024.05 - 2025.10
Host & Sales Team
Tantra Beach Club
2020.06 - 2020.12
Hostess & Server
Cactus Club Cafe
2018.04 - 2020.01
Advanced Diploma - Communication, Culture & Journalism Studies
Thompson Rivers University & Okanagan College
04/2017 - 01/2020