Iveta Duong
Barcelona
Summary
Fast learner, dedicated and self-motivated. Studied and worked in Vancouver for 4 Years. Able to work in a high-stress environment, independently or as part of a team. Experienced in makeup, fashion and film industry. Skilled in retail. Customer oriented. Multilingual: English, Czech, Vietnamese. Understanding Slovak, studying Spanish and Catalan.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Webhelp
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 20 incoming calls, emails, social media, chats, per day from customers.
- Multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Beauty Advisor
Shoppers Drugmart
12.2019 - 07.2022
- Listening to customer needs and desires to identify and recommend optimal skincare products or perfumes
- Cash and cards handling, operating POS system operations, including scanning items, processing payments and cash register, POS system
Professional Makeup Artist
01.2014 - 01.2022
- TV News, TV shows, Runways, Events, Commercial shootings, Films, Music videos, Bridal, Private Lessons
Retail Sales Associate
M.A.C.
01.2012 - 01.2014
- Makeup demonstration on customers, assisting them based on individual features and needs, recommending optimal products
- POS system and cash and card handling
- Store cleaning and maintenance duties
- Greeted customers and helped with product questions, selections, and purchases.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques.
- Increasing sales by upselling and cross-selling
Photography Manager
Lukas Dohnal
03.2011 - 03.2013
- Booking studios, planning, organizing photo shootings, setting up meetings, ensuring the studio remains clean, maintaining the studio schedule, hiring additional photo assistants as needed, stylists, models, renting equipment, assisting the photographer during photoshoot
Education
Diploma - Fashion and TV makeup Design, SFX Makeup
New Image College
12.2020
Diploma -
Business Academy Prague
09.2009
Skills
- Customer Service
- Active Listening
- Adobe Photoshop
- Video editing
- Product Knowledge
- Live chat support
- Product Sales
- POS systems expert
Languages
English
Bilingual or Proficient (C2)
Czech
Bilingual or Proficient (C2)
Vietnamese
Advanced (C1)
Spanish
Beginner (A1)
Catalan
Beginner (A1)
Personal Information
- Date of Birth: 12/04/89
- Nationality: Czech
Internship
TV Reporter, TV NEWS24h, Prague, 01/01/10, 12/31/11, Broadcast news stories., Edit videos and voice-overs., Receive assignments and investigate news tips - interviewing and research sources.
Timeline
Customer Service Representative
Webhelp
10.2023 - Current
Beauty Advisor
Shoppers Drugmart
12.2019 - 07.2022
Professional Makeup Artist
01.2014 - 01.2022
Retail Sales Associate
M.A.C.
01.2012 - 01.2014
Photography Manager
Lukas Dohnal
03.2011 - 03.2013
Diploma -
Business Academy Prague
Diploma - Fashion and TV makeup Design, SFX Makeup
New Image College
Similar Profiles
MANAR AL-ZUBAIDIMANAR AL-ZUBAIDI
Customer Support Agent at WebHelpCustomer Support Agent at WebHelp
Zaid ObeidatZaid Obeidat
Content Moderator at WebhelpContent Moderator at Webhelp
Denis LerondDenis Lerond
Téléconseiller at WebhelpTéléconseiller at Webhelp