Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivanka Dirimanova

Madrid

Summary

An award winning and results oriented leader with 13 years of international experience in
sales and account growth. Proven ability to lead teams, foster collaboration, and adapt to evolving market demands. Skilled in client relationship management, negotiation, and strategic planning. Dependable and goal-oriented, consistently delivering impactful results.

Overview

13
13
years of professional experience

Work History

Senior Sales Manager

Revolut
09.2023 - Current
  • Increased overall sales revenue for Revolut Business by implementing effective sales strategies and building strong client relationships.
  • Exceeded quarterly sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
  • Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
  • Championed the adoption of new sales tools and technologies to modernize operations, improve efficiency, and enhance overall team performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Sales Manager

Revolut
01.2022 - 08.2023
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.

Team Leader

American Express
01.2019 - 12.2021
  • Recruited and coached a brand new team of 25 account executives focusing on SMB merchant acquisition as a single manager on the project in Q1 of 2019.
  • Created and implemented new joiners sales training which was later adopted and rolled out
    on department level.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.


Senior Account Executive

American Express
06.2018 - 12.2018
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.

General Manager

PVH
11.2012 - 12.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Master of Arts - Marketing

ICADE - Universidad Pontificia Comillas
Madrid, Spain
10-2012

Bachelor of Arts - International Business

ICADE - Universidad Pontificia Comillas
Madrid, Spain
10-2008

Bachelor of Arts - International Business

DCU - Dublin City University
Dublin, Ireland
08-2006

Skills

  • Sales coaching

  • Negotiation expertise

  • Performance tracking and evaluations

  • Rapport and relationship building

  • Pipeline management

  • Business growth and retention

  • Key account development

  • Strategic planning

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Bulgarian
Bilingual or Proficient (C2)

Timeline

Senior Sales Manager

Revolut
09.2023 - Current

Sales Manager

Revolut
01.2022 - 08.2023

Team Leader

American Express
01.2019 - 12.2021

Senior Account Executive

American Express
06.2018 - 12.2018

General Manager

PVH
11.2012 - 12.2017

Master of Arts - Marketing

ICADE - Universidad Pontificia Comillas

Bachelor of Arts - International Business

ICADE - Universidad Pontificia Comillas

Bachelor of Arts - International Business

DCU - Dublin City University

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Ivanka Dirimanova