Ivan Rinaldis

My role at Costa Blanca House was to help the Marketing manager with the following tasks.
Content Creation: Develop marketing materials, such as brochures, flyers, social media posts, emails, and newsletters, to promote property listings and agency services.
Digital Marketing: Manage the agency's social media accounts, including posting content, engaging with followers, and tracking metrics and creating multimedia content, such as videos or virtual tours.
Website Management: Assist in maintaining the agency's website, ensuring that property listings are up-to-date and visually appealing, uploading new properties, writing property descriptions, and adding high-quality images.
Event Coordination: Help organize open houses, community events, and other promotional activities to engage with potential clients and generate leads.
Market Research: Conduct market research to understand trends in the real estate industry, gather competitive intelligence, and identify new marketing opportunities.

As part of a three-person family management team, I was responsible for developing the business plan, formulating sales strategies, setting pricing, and ensuring that sales targets and profitability goals were met. I designed the business concept, monitored customer satisfaction, and fostered strong teamwork among different departments.

In addition to leading marketing, digital marketing, and sales initiatives, I also oversaw team management and accounting processes. This position offered a dynamic environment with a wide range of responsibilities, giving me plenty of opportunities to learn and grow.

Despite the hotel and restaurant being closed for over three years, our efforts led to a successful reopening and profitability within three years. Ultimately, the business was successfully resold six years after it reopened, marking a significant achievement for our team.

• Project Management and Execution: Effectively managed the reopening of a hotel and restaurant, coordinating multiple tasks and resources. Ensured smooth execution of the business plan and achieved key milestones.
• Adaptability and Problem-Solving: Demonstrated resilience in reopening a business after a long closure, solving complex problems and overcoming operational challenges. Adapted to changing market conditions and customer needs.
• Business Planning and Strategy: Developed comprehensive business plans, including financial projections, strategic goals, and operational milestones. Devised sales strategies and pricing models to drive revenue growth and ensure profitability.
• Sales and Revenue Management: Formulated sales targets, created revenue-generating initiatives, and ensured consistent progress toward achieving financial goals. Monitored key performance indicators and made adjustments as needed.
• Customer Satisfaction and Quality Assurance: Established processes for tracking customer satisfaction and ensuring a high-quality customer experience. Implemented measures to address feedback and improve service.

I began my career at Regen Lab as a Sales Assistant and quickly advanced to the position of Sales Manager after one year of investment. In this role, my responsibilities included developing business plans, creating sales strategies, setting pricing, and ensuring that sales targets and profitability goals were achieved.

I was also involved in the creation and implementation of marketing plans, providing guidance to the executive team, monitoring performance, and fostering team spirit through team-building activities. Part of my role involved managing 60 international distributor accounts, negotiating contracts, and maintaining strong relationships with key stakeholders.

Additionally, I coordinated booth setups, marketing materials, and visual merchandising for aesthetic and medical conventions. I maintained accurate records of pricing, sales, orders, deliveries, and payments, ensuring seamless operations.

• Strategic Planning: Ability to develop business plans and create sales strategies that align with company goals.
• Sales Management: Setting pricing, monitoring sales performance, and achieving sales targets and profitability goals.
• Client Relationship Management: Managing international distributor accounts and maintaining strong relationships with stakeholders.
• Marketing Strategy: Involvement in creating and implementing marketing plans that support sales objectives.
• Event Coordination: Organizing booth setups, marketing materials, and visual merchandising for conventions.
• Team Leadership: Providing guidance to the executive team and fostering team spirit through team-building activities.
• Performance Monitoring: Overseeing performance metrics and taking corrective actions as needed to meet goals.
• Contract Negotiation: Negotiating contracts with international distributors.
• Interpersonal Skills: Building strong relationships with team members, distributors, and executive leadership.
• Customer-Focused: Ensuring high levels of customer satisfaction and addressing customer needs efficiently.

As a Manager on Duty at SHMS I was responsible for overseeing the daily operations and ensuring the smooth functioning of the school's hotel facilities. This role involves coordinating with various departments, managing guest relations, and maintaining a high standard of service for both guests and students in a dynamic hospitality training environment.

Key Responsibilities
Operational Oversight: Manage day-to-day hotel operations, including front desk, housekeeping, food and beverage, and event coordination. Ensure all areas meet the required service standards.
Guest Relations: Address guest inquiries, requests, and complaints promptly and professionally, ensuring high levels of guest satisfaction. Escalate issues as necessary.
Team Leadership: Supervise and lead the hotel staff, providing guidance and support to ensure effective performance. Conduct regular team meetings and training sessions.
Staff Training and Development: Organize and conduct training programs for hotel staff and students, focusing on hospitality best practices, customer service, and safety protocols.
Safety and Compliance: Monitor safety standards and ensure compliance with all local regulations, hotel policies, and industry guidelines. Conduct safety drills and maintain incident reports.
Resource Management: Manage inventory and supplies, coordinating with vendors to ensure adequate stock levels. Assist in budgeting and financial planning to optimize operational costs.
Event Coordination: Work with the events team to plan and execute special events, conferences, and training sessions. Ensure proper staffing and logistics for each event.
Communication: Collaborate with other managers and department heads to ensure effective communication and coordination across the hotel school. Maintain clear and accurate records of daily operations.
Problem-Solving: Address operational issues as they arise, demonstrating effective problem-solving skills. Implement contingency plans in case of emergencies.

This position gave me great hands on experience with :

• Operational Oversight Ability to manage multiple hotel departments (front desk, housekeeping, food and beverage, events) with a focus on efficiency and service quality. Understanding of hotel operations and industry standards.
• Guest Relations Excellent customer service skills with the ability to handle guest inquiries, requests, and complaints professionally. Ability to ensure guest satisfaction and escalate issues when necessary.
• Team Leadership Proven leadership skills with experience in supervising and guiding staff. Capability to conduct team meetings, provide feedback, and motivate employees.

Responsible for promoting and selling tobacco products to retailers, wholesalers, and other businesses within a designated territory. My role required building and maintaining strong relationships with clients, understanding market trends, and achieving sales targets. Often on the front line of the company's sales efforts, engaging with customers, providing product information, and ensuring that the company's products are available and properly presented and displayed in the market.

Key Responsibilities

Client Relationship Management: Develop and maintain relationships with retailers, wholesalers, and other customers. Ensure regular communication to understand their needs and provide the necessary support.
Sales Target Achievement: Meet or exceed sales targets and quotas set by the company. Identify new business opportunities to expand market reach.
Product Knowledge: Stay updated on the company's product line, including new products, features, and benefits. Provide accurate product information to customers and answer their questions.
Order Management: Manage customer orders, ensuring accurate processing and timely delivery. Work with logistics and supply chain teams to ensure product availability.
Merchandising and Promotion: Assist customers with product placement and merchandising. Ensure proper product displays and promote marketing campaigns and sales initiatives.
Market Research: Monitor market trends, competitor activities, and customer feedback. Provide insights to the sales and marketing teams to help shape future strategies.
Customer Service: Address customer inquiries, concerns, and complaints professionally. Resolve issues and escalate to management when necessary.
Compliance and Regulations: Ensure compliance with local laws and regulations related to the sale and marketing of tobacco products. Adhere to company policies and ethical standards.

PMI provided an amazing training in various fields that was useful during all my professional career.

• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Trained and mentored new sales representatives.

My role involved supporting the marketing team in executing promotional campaigns, managing customer accounts, analyzing marketing data, and helping with event planning. I worked closely with various departments to understand the hotel's brand and assist in creating content to attract guests and build the hotel's reputation.

• Provided support to sales team, aiding in the preparation of presentations for client meetings.
• Contributed to the development of targeted marketing strategies based on customer data analysis and segmentation techniques.
• Analyzed market trends to identify new business opportunities for product expansion.
• Conducted market research and analysis to identify consumer trends and preferences.

As a Revenue Manager Assistant my role was to support the Revenue Manager in implementing revenue management strategies to maximize the hotel's revenue and profitability. Responsible for data analysis, forecasting, reporting, and assisting with pricing strategies to ensure the hotel meets its financial targets.

Key Responsibilities:
Data Analysis: Collect, analyze, and interpret various data sets, including booking trends, occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR).
Pricing Strategy: Assist in developing and implementing pricing strategies for rooms and other hotel services. Monitor competitors' rates and adjust the hotel's pricing accordingly.
Forecasting: Work with the Revenue Manager to create accurate forecasts for room demand, revenue, and occupancy. Provide insights into future trends and recommend actions to capitalize on opportunities.
Inventory Management: Support inventory control by monitoring room availability and adjusting allocations to different distribution channels (e.g., direct bookings, online travel agencies, group bookings, etc.).
Reporting: Generate regular reports on revenue, occupancy, and other key performance indicators (KPIs). Present findings to the Revenue Manager and other stakeholders in a clear and concise manner.
Technology and Systems: Assist in maintaining and updating revenue management systems, such as property management systems (PMS), channel managers, and other relevant software. Ensure data accuracy and troubleshoot issues as needed.
Collaboration: Work closely with other departments, such as Sales, Marketing, Front Office, and Reservations, to align revenue management strategies with broader hotel goals. Participate in cross-functional meetings to discuss revenue-related topics.

My first internship abroad. As an intern my job was to assist various tasks related to planning, organizing, and executing travel experiences for customers. This position offered a broad understanding of the travel industry, from the logistical side to customer service and marketing.

Key Responsibilities
Customer Service: Respond to customer inquiries via phone, email, or in-person. Assist with booking tours, providing information, and addressing customer concerns.
Tour Coordination: Help organize tours and excursions, including scheduling, booking transportation, coordinating with local guides, and preparing itineraries.
Data Entry and Record Keeping: Maintain customer databases, update tour schedules, and ensure accurate record-keeping.
Marketing and Promotion: Assist with creating promotional materials, and developing content for the company's website or blog.
Research and Development: Conduct research on new tour destinations, customer trends, and industry developments to support business growth.
Operations Support: Help with various operational tasks, such as inventory management, preparing tour kits, or organizing customer feedback. Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.