Ivaila Krassimirova Arnaudova

• Delivering courses to adults as part of governmental programs for professional and vocational training in English language (levels A1 to C1) and English for specific purposes in the fields of Business, Customer Care, Finance, International Trade, Logistics, and Tourism.
• Online tutoring with a flexible, individual approach to solving problems and achieving required targets, using a wide range of resources and tools to strengthen students' language skills.
• Preparing students for official exams, such as TOEIC, OTE, FCE, and CAE, using textbooks and materials from NGL, Oxford, and Cambridge Editorials
• Monitoring and analysing students' progress, adapting teaching and learning methods for better outcomes.
• Utilised multimedia resources such as audio and video clips, slides, pictures and animations to make teaching more interesting and engaging.
• Responsible for the selection of teaching materials, lesson planning, continuous assessments, and final tests.

• Acquired excellent computer and software skills for the post-production of broadcast shows.
• Gained a deep understanding of multimedia workflow, editing principles, production and post-production processes, ingesting, editing, and exporting media files, using Avid Media Composer.
• Developed a high level of accuracy and impeccable attention to detail.
• Edited videos by adding graphics, titles, audio, and special effects.

• General acquaintance with the workflow in the News and Current Affair Department, acquiring fundamental knowledge and skills in video editing and post-production with Avid Media Composer.
• Edited recorded segments to insert voice-over into reports for the newscast.
• Marked frames where a particular shot or piece of sound is to begin or end.
• Applied post-production techniques, such as colour correction, subtitles, audio mix, pan, etc.

• Provided translation and interpreting for the Spanish public services in the healthcare and legal sectors.
• Delivered real-time oral translations for clients.
• Adhered to ethical codes protecting information confidentiality.

• Planned, organised and taught in-company classes for multinational companies' employees.
• Integrated media content in class to improve students' listening and speaking skills, as well as to boost their vocabulary.
• Applied a flexible approach according to the clients' specific needs and goals.

• Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
• Revised quality of purchases in terms of the business processes for the Back Office team for all European markets.
• Contacted customers to confirm data, set up and activate accounts, and negotiate and resolve incidents (in English and Spanish).
• Met customer service targets and short-term deadlines in a fast-paced, multinational environment.
• Demonstrated excellent communication skills in resolving product and consumer complaints, remaining calm and professional in stressful circumstances.
• Provided outstanding service and high customer satisfaction to new and long-standing customers by attending closely to their necessities.

• Translation duties (English to Spanish) for a permanent exposition at Norwich Castle Museum, Norfolk, UK.
• Proofreading of texts and revising group strategies to overcome language barriers.
• Text-specific elements, such as terminology, register, and syntax, attracted particular interest and academic analysis.

• Member of the Organising Committee of the II International Congress of Public Services Translation and Interpreting (2005).
• Responsible for correspondence with international participants and speakers at the conference, utilising database software.
• Proofread drafts and final papers before the Congress’s final publication of the book in English.
• Translated numerous administrative and legal documents (Spanish-English), and a section of the "Multilingual Phrasebook for Non-Spanish-Speaking Patients" (Spanish to Bulgarian).

• Translated scripts of North American films, TV series, and documentaries from FOX and National Geographic channels for their broadcast on bTV (English to Bulgarian).
• Additional responsibilities included proofreading, editing scripts, and assisting in dubbing duties.
• Coordinated with other translators and voice-over actors.