Summary
Overview
Work History
Education
Skills
Languages
Additional Information
References
Timeline
Generic

Ivaila Krassimirova Arnaudova

Madrid

Summary

Multilingual professional with extensive experience as an English Language Teacher and a proven track record in enhancing adult vocational training outcomes. Adept at fostering engaging learning environments and achieving a high level of customer satisfaction, demonstrating outstanding communication and flexibility. Hard worker with excellent communication, computer and organisational skills. Provides proven ability in managing digital content, proactive approach, goal-orientation, and time-management.

Overview

24
24
years of professional experience

Work History

English Language Teacher

Hazerta, CEPEF, Grupo Aspasia, San Roman Estudios Superiores, Grupo Colon
Madrid
09.2013 - 11.2024
  • Delivering courses to adults as part of governmental programs for professional and vocational training in English language (levels A1 to C1) and English for specific purposes in the fields of Business, Customer Care, Finance, International Trade, Logistics, and Tourism.
  • Online tutoring with a flexible, individual approach to solving problems and achieving required targets, using a wide range of resources and tools to strengthen students' language skills.
  • Preparing students for official exams, such as TOEIC, OTE, FCE, and CAE, using textbooks and materials from NGL, Oxford, and Cambridge Editorials
  • Monitoring and analysing students' progress, adapting teaching and learning methods for better outcomes.
  • Utilised multimedia resources such as audio and video clips, slides, pictures and animations to make teaching more interesting and engaging.
  • Responsible for the selection of teaching materials, lesson planning, continuous assessments, and final tests.

Audiovisual Editor Intern

Bulldog TV
Madrid
09.2020 - 10.2020
  • Acquired excellent computer and software skills for the post-production of broadcast shows.
  • Gained a deep understanding of multimedia workflow, editing principles, production and post-production processes, ingesting, editing, and exporting media files, using Avid Media Composer.
  • Developed a high level of accuracy and impeccable attention to detail.
  • Edited videos by adding graphics, titles, audio, and special effects.

Video Editor Intern

Bulgarian National Television
Sofia
08.2019 - 08.2019
  • General acquaintance with the workflow in the News and Current Affair Department, acquiring fundamental knowledge and skills in video editing and post-production with Avid Media Composer.
  • Edited recorded segments to insert voice-over into reports for the newscast.
  • Marked frames where a particular shot or piece of sound is to begin or end.
  • Applied post-production techniques, such as colour correction, subtitles, audio mix, pan, etc.

Translator/Interpreter Spanish/English/Bulgarian

Seprotec Multilingual Solutions
Madrid
09.2013 - 03.2014
  • Provided translation and interpreting for the Spanish public services in the healthcare and legal sectors.
  • Delivered real-time oral translations for clients.
  • Adhered to ethical codes protecting information confidentiality.

Business English Teacher

Educa Training S.L. and Eurolanguage Consultants S.L
Madrid
11.2010 - 06.2013
  • Planned, organised and taught in-company classes for multinational companies' employees.
  • Integrated media content in class to improve students' listening and speaking skills, as well as to boost their vocabulary.
  • Applied a flexible approach according to the clients' specific needs and goals.

Customer Service Representative

IBM Global Delivery Centre
Sofia
03.2008 - 12.2009
  • Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
  • Revised quality of purchases in terms of the business processes for the Back Office team for all European markets.
  • Contacted customers to confirm data, set up and activate accounts, and negotiate and resolve incidents (in English and Spanish).
  • Met customer service targets and short-term deadlines in a fast-paced, multinational environment.
  • Demonstrated excellent communication skills in resolving product and consumer complaints, remaining calm and professional in stressful circumstances.
  • Provided outstanding service and high customer satisfaction to new and long-standing customers by attending closely to their necessities.

Translator for a Project Organised by the UEA

University of East Anglia
Norwich
09.2006 - 12.2006

• Translation duties (English to Spanish) for a permanent exposition at Norwich Castle Museum, Norfolk, UK.
• Proofreading of texts and revising group strategies to overcome language barriers.
• Text-specific elements, such as terminology, register, and syntax, attracted particular interest and academic analysis.

Admin. Assistant and Translator/Interpreter Intern

Universidad de Alcalá
Madrid
09.2003 - 06.2005
  • Member of the Organising Committee of the II International Congress of Public Services Translation and Interpreting (2005).
  • Responsible for correspondence with international participants and speakers at the conference, utilising database software.
  • Proofread drafts and final papers before the Congress’s final publication of the book in English.
  • Translated numerous administrative and legal documents (Spanish-English), and a section of the "Multilingual Phrasebook for Non-Spanish-Speaking Patients" (Spanish to Bulgarian).

Film Translator

Media Link, Balkan News Corporation
Sofia
06.2000 - 07.2001
  • Translated scripts of North American films, TV series, and documentaries from FOX and National Geographic channels for their broadcast on bTV (English to Bulgarian).
  • Additional responsibilities included proofreading, editing scripts, and assisting in dubbing duties.
  • Coordinated with other translators and voice-over actors.

Education

Professional Certificate - Teaching Certificate For Vocational Training

Grupo Femxa
Madrid, Spain
10-2024

Professional Certificate - Audiovisual Editing And Post-Production

CDM Formación
Madrid, Spain
10.2020

Master of Arts - English Studies

Universidad De Alcalá
Madrid, Spain
09.2007

Post Graduate Courses - Translation/Interpreting For The Public Services

Universidad De Alcalá
Madrid, Spain
07.2005

Bachelor of Arts - Applied Linguistics

New Bulgarian University
Sofia, Bulgraia

Skills

  • Computer Skills - MS Office, Word, Excel, PowerPoint, Adobe Premier, SAP, Avid Media Composer, Google Workspace, SDL Trados, Social Networks
  • Outstanding communication skills
  • Perfect time-management and ability to meet short deadlines
  • Customer-focused and goal-oriented
  • High attention to detail
  • Good team player
  • Capacity to work independently
  • Self-motivated
  • Decision-making
  • Flexibility

Languages

Bulgarian
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2

Additional Information

  • Clean driving license B1
  • Online teaching and tutoring course June 2016 (50h), San Roman Estudios Superiores, Madrid
  • Communication and Culturemember of the International Students’ Society Committee at the University of East Anglia 2006/7, participated in the organisation of various cultural events
  • Multimedia and Audiovisual Communication – member of the Students' Society at the University of East Anglia, participated in the scriptwriting, shooting and production of short movies
  • Solutions to the Problems of Intercultural Communication – participated as a speaker at roundtable, University of Alcalá, November 2005
  • Minority Integration and Intercultural Communication - European course at University of Alicante, Spain, 2004

References

References available upon request.

Timeline

Audiovisual Editor Intern

Bulldog TV
09.2020 - 10.2020

Video Editor Intern

Bulgarian National Television
08.2019 - 08.2019

English Language Teacher

Hazerta, CEPEF, Grupo Aspasia, San Roman Estudios Superiores, Grupo Colon
09.2013 - 11.2024

Translator/Interpreter Spanish/English/Bulgarian

Seprotec Multilingual Solutions
09.2013 - 03.2014

Business English Teacher

Educa Training S.L. and Eurolanguage Consultants S.L
11.2010 - 06.2013

Customer Service Representative

IBM Global Delivery Centre
03.2008 - 12.2009

Translator for a Project Organised by the UEA

University of East Anglia
09.2006 - 12.2006

Admin. Assistant and Translator/Interpreter Intern

Universidad de Alcalá
09.2003 - 06.2005

Film Translator

Media Link, Balkan News Corporation
06.2000 - 07.2001

Professional Certificate - Teaching Certificate For Vocational Training

Grupo Femxa

Professional Certificate - Audiovisual Editing And Post-Production

CDM Formación

Master of Arts - English Studies

Universidad De Alcalá

Post Graduate Courses - Translation/Interpreting For The Public Services

Universidad De Alcalá

Bachelor of Arts - Applied Linguistics

New Bulgarian University
Ivaila Krassimirova Arnaudova