Iuliu Serban ISAC
Barcelona
Summary
Dedicated Client Services Specialist with a proven track record in managing client relationships and ensuring seamless payment processes. Skilled in proactive communication, meticulous contract management, and problem-solving. Eager to leverage expertise in client engagement and operational efficiency to drive vendor success at Revolut.
Overview
5
5
years of professional experience
Work History
Client Relations Specialist
Red Points
08.2022 - Current
- Primary Client Liaison: Acted as the trusted primary point of contact for clients, managing inquiries and resolving payment-related concerns promptly and professionally.
- Strategic Communication: Demonstrated exceptional communication skills through regular email and video-call interactions with clients, ensuring their needs were met, queries were answered, and assistance was provided efficiently.
- Renewal Strategies: Successfully determined client intentions regarding contract renewals by gathering information, facilitating renewals, and creating accurate and up-to-date contracts within Salesforce.
- Efficient Contract Management: Ensured compliance with company policies and standards by assisting in the creation of contracts for special requests and unique situations, guaranteeing accurate and meticulous documentation.
- Streamlined Invoicing Process: Played a pivotal role in financial operations by preparing and generating invoices in Workday. Ensured invoices were processed accurately and dispatched to clients on time, contributing to smooth cash flow management.
- Client Account Management: Created and updated client accounts in Workday for new business signings and contract renewals, maintaining an organized and up-to-date database for efficient client relationship management.
- Forecasting: Utilized insights from renewals and cash flow management to contribute to accurate financial forecasting for upcoming quarters .
Market Research Specialist
Red Points
03.2021 - 08.2022
- Conducted targeted research and market analysis to identify potential clients and prospects.
- Utilized various lead generation tools and platforms to identify and qualify leads.
- Successfully identified and forwarded over 70 high quality leads to the sales department on a monthly basis leading to a consistent monthly sales increase of 3-4 clients.
Customer Service Specialist
WebHelp
11.2020 - 03.2021
- Answer customer inquiries, address concerns, and offer solutions, demonstrating a deep understanding of the company's products or services.
- Accurately and efficiently process orders, returns, and exchanges, maintaining a high level of order accuracy.
Hotel Receptionist
Vondel Hotels
10.2019 - 10.2020
- Efficiently handle check-ins and check-outs, ensuring accuracy in guest information and payment processing;
- Listen attentively to guest requests and concerns, providing timely and appropriate solutions to enhance their stay.
Events and Activities Coordinator
Discover Lisbon
06.2018 - 09.2019
- Coordinated, planned, developed and implemented day trips, activities, and events showcasing the cultural, historical, and culinary delights of Lisbon to enhance tourists' experiences;
- Successfully managed both online sales platforms and direct sales efforts on the streets of Lisbon, promoting tour packages and activities, resulting in increased revenue and customer engagement.
Education
Master of Arts - Human Resources Management
Al. I. Cuza University
Iasi, Romania2018
Bachelor Degree - Geography And Tourism
Babes-Bolyai University
Cluj-Napoca, Romania2016
Skills
- Vendor and Client Management
- Payment and Invoice Management
- Contract Management
- Market and Data Analysis
- Sales Management
- Communication
- Multitasking
- Attention to Detail
- Problem-Solving
- Microsoft Office, Salesforce, Workday, Hubspot, Amadeus
Languages
Romanian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Catalan
Beginner (A1)
Timeline
Client Relations Specialist
Red Points
08.2022 - Current
Market Research Specialist
Red Points
03.2021 - 08.2022
Customer Service Specialist
WebHelp
11.2020 - 03.2021
Hotel Receptionist
Vondel Hotels
10.2019 - 10.2020
Events and Activities Coordinator
Discover Lisbon
06.2018 - 09.2019
Master of Arts - Human Resources Management
Al. I. Cuza University
Bachelor Degree - Geography And Tourism
Babes-Bolyai University
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