Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Idiomas
Other information
Reference
Cronología
Generic
ITZIAR GARCIA ARANDA

ITZIAR GARCIA ARANDA

Resumen profesional

A versatile individual capable of multitasking. I have extensive experience in work environments where commitment and teamwork are valued. I am characterized by my dynamism, proactivity, and enthusiasm. I have strong digital skills. I seek professional development.

Datos destacados

9
9
years of professional experience
2025
2025
years of post-secondary education

Experiencia

User support

FEVER
Madrid
2024.01 - Actual
  • Strict compliance with client identification protocols at the beginning of the call.
  • Escalation of cases and referral of communications to the appropriate staff when necessary.
  • Handling all types of inquiries and complaints, providing agile resolution of such incidents.
  • Management of telematic contacts such as emails and chat services, and forwarding of voicemail messages.
  • Advising [Client] and assisting with their needs, claims, or concerns.

Passenger Service Agent

RYANAIR
Madrid
2023.12 - 2024.01
  • Provided booking information, connections, visas, and travel details to customers.
  • Fulfilled assigned company tasks and objectives, working effectively in a team.

Climbing Instructor

INDOORWALL
Torrejón de Ardoz, Madrid
2022.04 - 2022.09
  • Regular communication with parents to inform them about student progress and performance in class.
  • Fostered the development of an inclusive and open learning environment.

Kitchen Assistant

DNB ASA
Oslo
2021.09 - 2022.01
  • Preparation of simple foods and dishes such as salads, sauces, and appetizers.
  • Assisted the chef in preparing and presenting dishes, including washing, peeling, and cutting vegetables.
  • Cleaning and disinfection of the work area and equipment.

Sales Assistant & Visual Merchandiser

FOOTLOCKER
Oslo
2019.12 - 2022.01
  • Preparation and packaging of products quickly and accurately.
  • Implementation of commercial campaigns established by the company.

Restaurant Waitress

OLIVIA
Oslo
2020.01 - 2021.03

Bar & Hall Waitress

FRUHAGEN
Oslo
2019.05 - 2019.11

Cashier & Shelf Stocker

LIDL
Madrid
2017.06 - 2018.06

Sales Assistant & Cashier

AREA ZERO
Madrid
2014.11 - 2017.06

Formación

Advanced Degree - Imaging for Diagnosis and Nuclear Medicine

Claudio Galeno
Madrid, M
/2022 - 2024.05

General Education Development Exam - University Access for Over 25s

UNED

Compulsory Secondary Education - undefined

Grande Covian

Enfatiza tus habilidades clave

  • Customer service
  • Case escalation
  • Complaint management
  • Digital communication tools
  • Team work
  • Ability to learn
  • Problem solving
  • Proactive person

Idiomas

Spanish
Experto
C2
English
Avanzado
C1

Other information

- Driving License B

Reference

  • Cantina DNB - Diego tlf: 47 479 51 385
  • Fotlocker - Rita Mateus tlf: 47 967 50 243
  • Karl Johan Hotel - Liliana Pereira tlf: 47 982 22 510

Cronología

User support

FEVER
2024.01 - Actual

Passenger Service Agent

RYANAIR
2023.12 - 2024.01

Climbing Instructor

INDOORWALL
2022.04 - 2022.09

Kitchen Assistant

DNB ASA
2021.09 - 2022.01

Restaurant Waitress

OLIVIA
2020.01 - 2021.03

Sales Assistant & Visual Merchandiser

FOOTLOCKER
2019.12 - 2022.01

Bar & Hall Waitress

FRUHAGEN
2019.05 - 2019.11

Cashier & Shelf Stocker

LIDL
2017.06 - 2018.06

Sales Assistant & Cashier

AREA ZERO
2014.11 - 2017.06

General Education Development Exam - University Access for Over 25s

UNED

Compulsory Secondary Education - undefined

Grande Covian

Advanced Degree - Imaging for Diagnosis and Nuclear Medicine

Claudio Galeno
/2022 - 2024.05
ITZIAR GARCIA ARANDA