Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Idiomas
Other information
Reference
Cronología
Generic
ITZIAR GARCIA ARANDA

ITZIAR GARCIA ARANDA

Resumen profesional

A versatile individual capable of multitasking. I have extensive experience in work environments where commitment and teamwork are valued. I am characterized by my dynamism, proactivity, and enthusiasm. I have strong digital skills. I seek professional development.

Datos destacados

9
9
years of professional experience
2025
2025
years of post-secondary education

Experiencia

User support

FEVER
Madrid
01.2024 - Actual
  • Strict compliance with client identification protocols at the beginning of the call.
  • Escalation of cases and referral of communications to the appropriate staff when necessary.
  • Handling all types of inquiries and complaints, providing agile resolution of such incidents.
  • Management of telematic contacts such as emails and chat services, and forwarding of voicemail messages.
  • Advising [Client] and assisting with their needs, claims, or concerns.

Passenger Service Agent

RYANAIR
Madrid
12.2023 - 01.2024
  • Provided booking information, connections, visas, and travel details to customers.
  • Fulfilled assigned company tasks and objectives, working effectively in a team.

Climbing Instructor

INDOORWALL
Torrejón de Ardoz, Madrid
04.2022 - 09.2022
  • Regular communication with parents to inform them about student progress and performance in class.
  • Fostered the development of an inclusive and open learning environment.

Kitchen Assistant

DNB ASA
Oslo
09.2021 - 01.2022
  • Preparation of simple foods and dishes such as salads, sauces, and appetizers.
  • Assisted the chef in preparing and presenting dishes, including washing, peeling, and cutting vegetables.
  • Cleaning and disinfection of the work area and equipment.

Sales Assistant & Visual Merchandiser

FOOTLOCKER
Oslo
12.2019 - 01.2022
  • Preparation and packaging of products quickly and accurately.
  • Implementation of commercial campaigns established by the company.

Restaurant Waitress

OLIVIA
Oslo
01.2020 - 03.2021

Bar & Hall Waitress

FRUHAGEN
Oslo
05.2019 - 11.2019

Cashier & Shelf Stocker

LIDL
Madrid
06.2017 - 06.2018

Sales Assistant & Cashier

AREA ZERO
Madrid
11.2014 - 06.2017

Formación

Advanced Degree - Imaging for Diagnosis and Nuclear Medicine

Claudio Galeno
Madrid, M
/2022 - 05.2024

General Education Development Exam - University Access for Over 25s

UNED

Compulsory Secondary Education - undefined

Grande Covian

Enfatiza tus habilidades clave

  • Customer service
  • Case escalation
  • Complaint management
  • Digital communication tools
  • Team work
  • Ability to learn
  • Problem solving
  • Proactive person

Idiomas

Spanish
Experto
C2
English
Avanzado
C1

Other information

- Driving License B

Reference

  • Cantina DNB - Diego tlf: 47 479 51 385
  • Fotlocker - Rita Mateus tlf: 47 967 50 243
  • Karl Johan Hotel - Liliana Pereira tlf: 47 982 22 510

Cronología

User support

FEVER
01.2024 - Actual

Passenger Service Agent

RYANAIR
12.2023 - 01.2024

Climbing Instructor

INDOORWALL
04.2022 - 09.2022

Kitchen Assistant

DNB ASA
09.2021 - 01.2022

Restaurant Waitress

OLIVIA
01.2020 - 03.2021

Sales Assistant & Visual Merchandiser

FOOTLOCKER
12.2019 - 01.2022

Bar & Hall Waitress

FRUHAGEN
05.2019 - 11.2019

Cashier & Shelf Stocker

LIDL
06.2017 - 06.2018

Sales Assistant & Cashier

AREA ZERO
11.2014 - 06.2017

General Education Development Exam - University Access for Over 25s

UNED

Compulsory Secondary Education - undefined

Grande Covian

Advanced Degree - Imaging for Diagnosis and Nuclear Medicine

Claudio Galeno
/2022 - 05.2024

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