Issam Enstad
Barcelona
Summary
Efficient Import and Export Coordinator with extensive experience in logistics and international trade. Skilled in coordinating import and export activities, customs clearance and freight forwarding. Demonstrated success in managing multiple projects and nurturing solid relationships with customers.
Overview
10
10
years of professional experience
Work History
Export Coordinator
Royal Air Maroc
Casablanca
01.2016 - 06.2023
- Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
- Prepared and assembled documents to facilitate exports.
- Followed up with customers to resolve inquiries.
- Collaborated closely with sales teams to establish strong relationships with key clients, driving repeat business for the company.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Initiated and maintained customer master profiles to correct information and offer consistent service.
- Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.
Customer Service Representative
Royal Air Maroc
Casablanca
01.2015 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed timely and effective replacement of damaged or missing products.
Warehouse Supervisor
Royal Air Maroc
Casablanca
09.2013 - 12.2014
- Supervised shipping, receiving and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
Education
Master - Logistics
Abdelmalek Essaadi University
Tangier06.2011
Bachelor of Science - Economics
Abdelmalek Essaadi University
Tetouan06.2009
Skills
- ERP & SAP
- Microsoft Office Suite proficiency
- Problem-solving abilities
- International trade knowledge
- Customer Relationship Management (CRM)
Languages
Arabic
First Language
Spanish
Intermediate (B1)
B1
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Timeline
Export Coordinator
Royal Air Maroc
01.2016 - 06.2023
Customer Service Representative
Royal Air Maroc
01.2015 - 12.2015
Warehouse Supervisor
Royal Air Maroc
09.2013 - 12.2014
Master - Logistics
Abdelmalek Essaadi University
Bachelor of Science - Economics
Abdelmalek Essaadi University
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