Israel Urrea Carballo

• Provided technical leadership to team members during system design.
• Improved project visibility and tracking with implementation of comprehensive dashboards and reporting tools.
• He contributed innovative ideas that led to the successful execution of key initiatives.
  - Call Repository
  - Power Bi for TA
  - Observability for IT
• Management of key initiatives for the company such as:
  - Migration of documentation to the new DMS
  - Lead Low Coding Governance (PowerPlattform, UiPath, ..)
  - Leading Data Governance
• Implementation of ADR by the Architecture team aligned with the international team
• Helping the Cloud team implement new services and reduce costs

• Leading the migration of all On-Premise infrastructure to Azure Cloud.
• Design and implement DevOps best practices, establish standards and policies to manage source code and continuous integration/delivery
• Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
• Maintain and monitor the automated build and continuous integration process to ensure efficient build execution and facilitate resolution of build/release failures
• Contribute to the automation of security by developing compliance and audit tests as code, integrated into the CI/CD pipeline
• I work with developers to run software versions, configuration updates, and other version requirements
• Troubleshooting, diagnostics and troubleshooting of software and infrastructure.

- Infrastructure as code using Terraform, ARM Template, PowerShell

- Azure: PaaS Services, IaaS, Networking (ExpressRoute, NSG, AppGateway,..)

- SonarQube, Azure DevOps, Dynatrace, ServiceNow

• Guaranteed optimal performance of critical systems by regularly updating and patching SharePoint components as needed.
• Collaborated with cross-functional teams to design, implement, and support for infrastructure solutions.
• Reduced downtime of all systems with proactive monitoring and maintenance
• Integration of multiple systems into a cohesive IT environment using advanced insights from various products and services.

• Administración e implementación soluciones Azure
• Administración, implementación y migraciones a Office 365
• Diseño, instalación y mantenimiento de Microsoft SharePoint 2007/2010/2013
• Diseño, instalación y mantenimiento de System Operation Manager 2007-2012
• Diseño e instalación Lync Server 2010
• Configuración y mantenimiento infraestructura VmWare ESXi 5.5 (SRM, vOPs, …)
• Configuración y mantenimiento Hyper-V
• Instalación y mantenimiento Active Directory Windows 2008/2012
• Administración SQL Server 2005-2008-2012

• Microsoft Share Point Design, Installation, and Deployments 2007/2010/2013
• Product Upgrade and FixPack Installation
  Installation of Components
• Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
• Spearheaded inventory control measures to replenish and maintain IT equipment.
• Configured and tested Windows Server operating systems with roles features.

• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
• Provisioned new software and hardware for use, following established security policies.
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
• Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.