Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Israel Perez Monedero

MADRID

Summary

Committed tourism sales professional with a strong background in production. Dedicated to team safety and consistently exceeding challenging performance targets. Adept at managing supplies efficiently and ensuring a smooth flow of operations on the line.

Overview

20
20
years of professional experience

Work History

Incoming Groups Operator

Vered Travel
03.2023 - Current

Taylor made group itinerary design, quotation and operations.

Negotiating with providers (hotels, transports, travel guides, restaurants and other activities)

B2B and B2C proposal presentation (focused on North and Sout American Markets)

Successfully converting into confirmed itineraries for a gross yearly revenue of over 150K.

A to Z tour operation with detailed accountability from rooming lists to all providers and customers daily contact and follow up.



Reservations Agent

Central group and FIT reservations
02.2022 - Current
  • Company Overview: NH Hotel group
  • Madrid
  • (Spain)
  • Maintaining a positive selling approach to maximize yield
  • Cross selling to FIT customers in other available properties
  • Exceeding targets for group reservations
  • NH Hotel group
  • Madrid
  • (Spain)

Market and Onboarding Associate

Expedia
10.2015 - 07.2020
  • Company Overview: Expedia Prague (Czech Rep.) / Madrid (Spain)
  • Optimizing content, rate and availability competitiveness on the Expedia sites to increase customer conversion
  • Securing promotions, additional lodging rates and availability information over high demand periods
  • Organizing and running webinars, workshops and trade shows with hotel partners and leads
  • Onboarding new lodging properties, ensuring complete, competitive product is listed including PMS and channel manager connectivity
  • Building room types, rate plans, supervising rates and inventory are loaded by hotelier or Channel Manager
  • Providing operational support inclusive of revenue generating work-types and complex supplier relations
  • Expedia Prague (Czech Rep.) / Madrid (Spain)

Customer Services Supervisor

Ryanair
03.2008 - 09.2015
  • Company Overview: Ryanair Shannon (Ireland)
  • Düsseldorf (Germany)
  • Brindisi (Italy)
  • Assigning tasks and leading the team to reach different individual and team sales targets
  • Supervising the inflight safety and customer service provided by a team of 4 crew members
  • Ryanair Shannon (Ireland)
  • Düsseldorf (Germany)
  • Brindisi (Italy)

Admissions Agent

Sheffield Centre
01.2007 - 12.2007
  • Company Overview: Sheffield Centre
  • Madrid
  • (Spain)
  • Coordinating student’s requests with host universities and home stays in local families for language immersion courses in the UK
  • Sheffield Centre
  • Madrid
  • (Spain)

Reservations and Operations

Mapa Tours Tour Operator
03.2006 - 12.2006
  • Company Overview: Mapa Tours Tour Operator
  • Madrid
  • (Spain)
  • Reservations, operations and product management of tour packages (flights, lodging and activities)
  • Mapa Tours Tour Operator
  • Madrid
  • (Spain)

English Teacher

Dongguang Middle School
08.2005 - 01.2006
  • Company Overview: Dongguang Middle School
  • (China)
  • Teaching Oral English in a Middle School within Project Hope program in China
  • Dongguang Middle School
  • (China)

Tailor Made Group Tours

Liberty International
09.2004 - 07.2005
  • Company Overview: Liberty International
  • Barcelona
  • (Spain)
  • Designing, quoting and arranging accommodation and ground services to company and leisure private group tours to Spain
  • Liberty International
  • Barcelona
  • (Spain)

Education

Master of Arts - European Tourism Management

Bournemouth University

Bachelor - Tourism Management

Escuela Sol

Zertifikat Deutsch als Fremdsprache -

Goethe Institute

Google Analytics for Beginners -

Google.com

Beer Sommelier -

Camara de Comercio

Skills

  • Service-focused
  • Details oriented
  • Great communicator
  • Active listening
  • Partnership management
  • Positive
  • Resilient
  • Problem solver

Additional Information

Microsoft Outlook, Word, Excel and PowerPoint literate, 5-year Salesforce user, SAP user level, Full driving license, Available to travel

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Advanced (C1)
German
Intermediate (B1)
French
Intermediate (B1)
Czech
Beginner (A1)
Chinese (Mandarin)
Beginner (A1)
Portuguese
Beginner (A1)

Timeline

Incoming Groups Operator

Vered Travel
03.2023 - Current

Reservations Agent

Central group and FIT reservations
02.2022 - Current

Market and Onboarding Associate

Expedia
10.2015 - 07.2020

Customer Services Supervisor

Ryanair
03.2008 - 09.2015

Admissions Agent

Sheffield Centre
01.2007 - 12.2007

Reservations and Operations

Mapa Tours Tour Operator
03.2006 - 12.2006

English Teacher

Dongguang Middle School
08.2005 - 01.2006

Tailor Made Group Tours

Liberty International
09.2004 - 07.2005

Bachelor - Tourism Management

Escuela Sol

Zertifikat Deutsch als Fremdsprache -

Goethe Institute

Google Analytics for Beginners -

Google.com

Beer Sommelier -

Camara de Comercio

Master of Arts - European Tourism Management

Bournemouth University
Israel Perez Monedero