ISMAEL MEROUNE
CUSTOMER SERVICE
Barcelona,B
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Receptionist
Hotel Barcelona Universal
04.2024 - 09.2024
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Import Export Specialist SEA FREIGHT expert
CARGO CLUB FORWARDERS SL
1 2024 - 04.2024
- Collaborated with customs and local authorities to resolve daily operational issues.
- Applied working knowledge of International Trade Compliance in reviews of internal processes, procedures and policies governing import and export rules and regulations.
- Negotiated favorable terms with freight forwarders and carriers, reducing transportation costs.
Receptionist
Inn Hostel
11.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Export Import Road Transport
Kuehne + Nagel
03.2021 - 03.2022
Import Export Specialist
CARGO CLUB FORWARDERS SL
06.2020 - 03.2021
Customer Assistant
CARGO WINE SL
06.2018 - 05.2020
Education
Transport & Logistics Vocational Training Superior
ECAT LLUISA CURA
Bachelor's Degree
IES ENRIC BORRÀS
University Specialization Course in Sales
Universidad Europea Miguel de Cervantes
University Specialization Course in Administration and personal selection
Universidad Europea Miguel de Cervantes
University Specialization Course in Branding
Universidad Europea Miguel de Cervanest
University Specialization Course in progamming in the development of apps
Universidad Europea Miguel de Cervantes
Skills
Ability to Work Under Pressure
Languages
Spanish, Catalan
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Arabic
Advanced (C1)
Timeline
Receptionist
Hotel Barcelona Universal
04.2024 - 09.2024
Receptionist
Inn Hostel
11.2022 - 12.2023
Export Import Road Transport
Kuehne + Nagel
03.2021 - 03.2022
Import Export Specialist
CARGO CLUB FORWARDERS SL
06.2020 - 03.2021
Customer Assistant
CARGO WINE SL
06.2018 - 05.2020
Import Export Specialist SEA FREIGHT expert
CARGO CLUB FORWARDERS SL
1 2024 - 04.2024
Transport & Logistics Vocational Training Superior
ECAT LLUISA CURA
Bachelor's Degree
IES ENRIC BORRÀS
University Specialization Course in Sales
Universidad Europea Miguel de Cervantes
University Specialization Course in Administration and personal selection
Universidad Europea Miguel de Cervantes
University Specialization Course in Branding
Universidad Europea Miguel de Cervanest
University Specialization Course in progamming in the development of apps
Universidad Europea Miguel de Cervantes
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