Ioannis Petridis
Barcelona
Summary
Account manager with extensive experience at eDreams ODIGEO, utilizing CRM skills and analytical capabilities to boost partner success. Expertise in negotiation and customer engagement, resulting in significant growth and retention. Proven ability in public speaking and strategic collaboration, achieving over 20% increases in partner visibility and conversion rates.
Overview
14
14
years of professional experience
Work History
Account Manager
eDreams ODIGEO
Barcelona
11.2024 - Current
- Act as the main point of contact for a portfolio of accommodation partners, ensuring their success on the platform.
- Conduct regular performance reviews with partners, providing insights and recommendations to improve visibility and conversion.
- Negotiate commercial terms and promotional opportunities to drive mutual growth.
- Collaborate with internal teams (e.g., Management, Product, Sales and Customer Service) to address partner needs and resolve escalations.
- Track and report on account performance metrics, using data to inform strategic decisions.
- Analyze booking trends, competitor activity, and market dynamics to identify growth opportunities.
- Use of CRM tools such as Salesforce and dashboards to monitor KPIs and optimize partner performance.
- Source, onboard, and maintain relationships with hotels and chains to ensure competitive rates and availability.
- Monitor and resolve issues related to hotel content, pricing discrepancies.
- Ensure accurate and appealing property listings across the platform.
Accommodation Partner Support
Booking.com
Barcelona
04.2013 - 10.2024
- Supported, responded, guided and advised our international partners (accommodations) to resolve mostly complex issues related to: Website setup (content, rates and promotions, policies, strategies, sales among others)
- Commercial advice
- Avoided partner churn (Customer retention)
- Explained analytics, statistics and local market related data.
- Handled financial and complex invoicing questions
- Handled tasks in fraud prevention.
Outbound Marketing Specialist
Booking.com
Barcelona
01.2017 - 01.2018
- Developed new partnerships through welcome outreach and training sessions.
- Engaged new partners to add promotions and participate in opt-in campaigns.
- Worked with accommodations to prevent partner churn and maintain partnerships.
Senior Specialist B2C
Booking.com
Barcelona
01.2014 - 12.2014
- Acted as an expert team member, supporting agents with their questions and helping them drive improvements.
- Analyzed complex questions and provided impartial judgments when mediating between partners and clients.
- Supported colleagues through peer learning being open to feedback in a high-performing team environment.
- Actively participated in company events and weekly company meetings.
- Engaged in new projects and tests that promoted the Booking.com culture.
Front Desk Receptionist
Plana Fabrega
Barcelona
09.2012 - 04.2013
- Acted as the primary point of contact for all companies' offices.
Travel Assistant
Vueling
Barcelona
07.2012 - 09.2012
- Assisted customers with their travel needs, addressed complaints, and facilitated telephone purchases.
Philips technical support
Sitel Group
Barcelona
09.2011 - 06.2012
- Supported technical questions on Philips smart devices.
Education
Master - intercultural education
Universitat Autònoma de Barcelona
01.2009
History and archaeology - Modern history
University of Crete
01.2007
Erasmus - Sociology and political science
Universidad Complutense de Madrid
01.2005
Skills
- Sales and business development
- Public speaking and presentations
- Negotiation skills
- Customer focus
- Interpersonal communication
- Analytical and problem-solving
- Ability to work under pressure
- Time management
- Proficiency with online tools
- CRM expertise (Salesforce)
- Web platform knowledge
- AI proficiency
Multilingual Proficiency
Spanish
Proficient (C2)
C2
Greek
Native
Native
English
Proficient (C2)
C2
Timeline
Account Manager
eDreams ODIGEO
11.2024 - Current
Outbound Marketing Specialist
Booking.com
01.2017 - 01.2018
Senior Specialist B2C
Booking.com
01.2014 - 12.2014
Accommodation Partner Support
Booking.com
04.2013 - 10.2024
Front Desk Receptionist
Plana Fabrega
09.2012 - 04.2013
Travel Assistant
Vueling
07.2012 - 09.2012
Philips technical support
Sitel Group
09.2011 - 06.2012
Master - intercultural education
Universitat Autònoma de Barcelona
History and archaeology - Modern history
University of Crete
Erasmus - Sociology and political science
Universidad Complutense de Madrid